Experience

Unsupervised

• United States
• Data Infrastructure and Analytics
• 1 - 100 Employee

• Directory, Customer Experience

  • Oct 2022 - Present

  Denver, Colorado, United States

• Sr. Manager, Customer Strategy

  • Feb 2020 - Oct 2022

  Boulder, Colorado, United States



DISH Network

• United States
• Telecommunications
• 700 & Above Employee

• Business Operations Manager - Customer Onboarding Journey

  • Oct 2018 - Feb 2020

  Greater Denver Area Map the new customer onboarding journey for Dish customers. Identify and quantify key pain points impacting customer experience implement cross-functional initiatives to drive higher NPS.

• Sr Program Manager

  • Jan 2017 - Oct 2018

  Greater Denver Area Launching high-speed fiber based internet service.

• Business Operations Manager

  • Feb 2016 - Jan 2017

  Call center strategy and operations. Manage a team working to manage day-to-day operations and improve customer service.

• Business Operations Analyst

  • Jul 2014 - Feb 2016

  Greater Denver Area Call center strategy and operations with a focus on improving customer retention



Carlson Growth Fund

• Attribution Analyst

  • Mar 2013 - May 2014

  Greater Minneapolis-St. Paul Area •Track and report Growth Fund performance versus Russell 2000 index fund benchmark to fund analysts and clients. •Create financial models to determine equity values and develop price targets for small-cap growth stocks. •Conduct equity research by interviewing other analysts and company executives as well as independent study of published material.



Thrivent

• United States
• Financial Services
• 700 & Above Employee

• Equity Analyst

  • Sep 2013 - Dec 2013

  Greater Minneapolis-St. Paul Area Buy-side equity analyst for the Small Cap Core fund



Greene Holcomb Fisher (now BMO Capital Markets)

• United States
• Investment Banking
• 1 - 100 Employee

• Summer Analyst

  • May 2013 - Aug 2013

  Greater Minneapolis-St. Paul Area



Heartland Capital Group, Inc.

• Investment Banking
• 1 - 100 Employee

• Investment Banking Intern

  • Jan 2013 - May 2013

  Greater Minneapolis-St. Paul Area •Create and analyze financial models demonstrating overall project profitability, cash flows, NPVs and compensation for equity holders during 3 distinct stages of $50M project. •Conduct sensitivity analysis to model potential outcomes under varying and uncertain conditions. •Research and prepare reports regarding regulatory and operational issues to determine best strategies resulting in a successful sale to acquirer.