Experience

Transform Health, LLC

• United States
• Hospitals and Health Care
• 1 - 100 Employee

• Program Associate

  • Jun 2023 - Present



Margarita Alonso M.D. LLC,

• San Diego, California, United States

• Practice Manager

  • Feb 2021 - Jul 2023

  • Create new general consent forms for a psychiatric practice that serves 200 patients annually. • Build patient communication campaigns that regularly communicate practice and compliance updates. • Develop HIPAA compliant workflows for prescription refill requests and appointment schedule requests that streamline efficiency by 65%. • Create new general consent forms for a psychiatric practice that serves 200 patients annually. • Build patient communication campaigns that regularly communicate practice and compliance updates. • Develop HIPAA compliant workflows for prescription refill requests and appointment schedule requests that streamline efficiency by 65%.



Father Joe's Villages

• United States
• Non-profit Organizations
• 100 - 200 Employee

• Quality Specialist

  • Sep 2021 - Jan 2023

  • Cross-functional support for the federally qualified health center (FQHC) embedded within Father Joe's Villages, which served 3,000 individuals experiencing homelessness annually. • Co-managed the health center’s Epic implementation from contracting to go live. • Extracted, cleaned, and analyzed health center data on 9 key performance indicators. • Assisted with annual reporting such as Uniform Data System (UDS), Patient Centered Medical Home (PCMH) Recognition, and Healthcare Effectiveness Data and Information Set (HEDIS) measures. • Implemented a quality improvement project that increased continuity of care by 15%. • Informed and participated in strategic planning based on actionable data, policy research, and market intelligence. • Served as the EHR practice coordinator. • Served as liaison to Integrated Health Partners (IHP) by collaborating with the 9 IHP health centers. • Communicated network quality and policy updates to the health center. Show less



Office of Amanda Brown Livewell

• San Diego, California, United States

• Grant Research and Writer

  • Jan 2021 - Sep 2021

  • Conducted extensive grant research and identified 30 grant opportunities. • Developed a 5-page newsletter of available reentry resources, in collaboration with a local nonprofit, that was distributed to residents in correctional facilities in San Diego, CA. • Conducted extensive grant research and identified 30 grant opportunities. • Developed a 5-page newsletter of available reentry resources, in collaboration with a local nonprofit, that was distributed to residents in correctional facilities in San Diego, CA.



San Diego State University

• United States
• Higher Education
• 700 & Above Employee

• Student Assistant

  • Mar 2021 - Aug 2021

  • Operated the Virtual Front Desk and connected, on average, 30 callers to their desired department. • Assisted with preboarding procedures, documentation verification, background checks and benefit packages. • Operated the Virtual Front Desk and connected, on average, 30 callers to their desired department. • Assisted with preboarding procedures, documentation verification, background checks and benefit packages.



Rancho Valencia

• United States
• Hospitality
• 100 - 200 Employee

• Hostess

  • Jul 2019 - Jan 2020

  • Provided Forbes 5-star customer service to patrons of Veladora and Pony Room restaurants. • Created the schedule for the hostess team and conducted trainings. • Handled sensitive financial information for high priority guests. • Provided Forbes 5-star customer service to patrons of Veladora and Pony Room restaurants. • Created the schedule for the hostess team and conducted trainings. • Handled sensitive financial information for high priority guests.



Georgia Tech Research Institute

• United States
• Research Services
• 700 & Above Employee

• Intern

  • Jun 2016 - Sep 2016

  • Carried out administrative tasks such as, scheduling appointments for executive leadership, planning the annual budget for GTRI, and meeting minutes management. • Carried out administrative tasks such as, scheduling appointments for executive leadership, planning the annual budget for GTRI, and meeting minutes management.



Sunset Hills Elementary School

• San Diego County, California, United States

• Program Assistant

  • Aug 2014 - Jan 2015