Experience

InMotion Hosting

• United States
• Internet Publishing
• 100 - 200 Employee

• Internal Information Technology Representative I

  • Apr 2021 - Present

  Virginia Beach, Virginia, United States

• Senior Technical Support Representative

  • Nov 2019 - Nov 2022

  Virginia Beach, Virginia, United States • Providing exceptional service to Managed Hosting customers by understanding their goals and objectives and creating a plan to accomplish those objectives • Troubleshooting technical issues related to application configuration • Analyzing accounts for resource usage, identify resource issues within an account, and assist customers with premium site/server optimization. • Performing migrations of websites/ servers from a wide range of both cPanel and non-cPanel hosts • Maintaining… Show more • Providing exceptional service to Managed Hosting customers by understanding their goals and objectives and creating a plan to accomplish those objectives • Troubleshooting technical issues related to application configuration • Analyzing accounts for resource usage, identify resource issues within an account, and assist customers with premium site/server optimization. • Performing migrations of websites/ servers from a wide range of both cPanel and non-cPanel hosts • Maintaining and strengthening the customer relationship by thrilling the customer in every interaction • Serving as an escalation point for other team members • Configuring and installing software using WHM and the Linux command line • Familiarizing myself with new technologies pertaining to the LAMP stack and enterprise hosting solutions to suit a diverse and non-standard customer base • Identifying and implementing solutions for permanent issue resolution instead of temporary fixes



US Army

• United States
• Armed Forces
• 700 & Above Employee

• Motor Vehicle Operator

  • Jun 2004 - Aug 2013

  Fort Campbell, KY Drove supplies, mail, fuel, perishables and other items across the countries of Iraq & Afghanistan. Provided security to fellow military and local personnel.



Jazz Seafood & Steakhouse

• Floor Assistant

  • Jul 2003 - Apr 2004

  Kenner, LA Served tables and Oysters over the drink table.