Systems Administrator

• Jan 2019 - Present

Information Technology Services Manager

• Aug 2007 - Oct 2012

• Managed and supervised the IT Service Management Department and the Service Desk team, who provided technical support and IT services delivery for end users across Canada and the USA• Reviewed, evaluated and recommended hardware and software solutions, systems maintenance programs and implementation of new technologies aimed to support the IT systems operations and IT services delivery for the entire organization• Managed security administration of IT systems related to Active Directory, MS Exchange, SAP and Windows applications• Worked closely with the IT Infrastructure Management team and with external advanced technical support professionals to address all aspects of the management of the company’s network: systems administration, network administration, mail server administration, LAN/WAN support and administration• Managed relations with all key IT vendors, and negotiated and supervised IT contracts and consulting services provided to the organization• Prepared, delivered and presented executive summaries, business systems analysis and business cases to senior management and executives• Prepared and maintained documentation pertaining to information technology systems, software applications, information systems operation and end user and IT Department guidelines and step procedures Show less

Information Technology Project Manager

• May 2005 - Jul 2007

• Delivered extensive project management for the IT Department’s tactical and operational projects and for the organization’s strategic business initiatives and recurring projects• Led and supported numerous strategic, operational and tactical projects and events including Store Openings, Office and Distribution Center expansions• Delivered extensive project management for the IT Department’s tactical and operational projects and for the organization’s strategic business initiatives and recurring projects• Led and supported numerous strategic, operational and tactical projects and events including Store Openings, Office and Distribution Center expansions• Successfully completed and implemented projects including:ServiceNow IT Service Management System; PCI Compliance; SAP Rollout and Stabilization; Retail Gift Card Solution; Retail Credit Card IP Terminals Upgrade; Retail Credit Cards Chip/PIN Terminals Upgrade; Telecommunications Infrastructure Upgrade (Cisco IP Corporate Phone System, Blackberry Mobile Devices); Retail On-Site Technical Support Solution (Canada and USA); iET IT Service Management Solution; Corporate Offices Expansions and Relocations (3 in total); Distribution Centre Relocation; Enterprise Wide Windows XP, Office 2003, Windows 7 and Office 2010 Upgrades; Enterprise Multi-Function Printer (MFP) Solution Implementation; DC Stock Ticket Printer Solution; IT SPOC (Single Point Of Contact) and Service Desk Delivery Procedures Show less

Technical Support Specialist and Systems Analyst

• Dec 2003 - Apr 2005

• Managed and maintained end user telecommunications and computer equipment and services• Provided technical and software applications support for Corporate and Retail end users across Canada and the USA• Managed, developed and maintained information systems education and technology documentation• Delivered Corporate and Retail end user information systems education and technology training

Information Services Specialist and Systems Analyst

• Jul 2001 - Nov 2003

• Worked closely with a team of technical consultants who provided network systems support and maintenance of computer equipment • Supported the administration of LAN/WAN and network security systems; performed and verified server backups; performed hardware and software auditing, testing, troubleshooting, installations and upgrades • Managed network and e-mail user accounts • Conducted business system analysis, and evaluated the entire organization’s computer systems and user needs • Recommended strategic solutions for the purchasing of software and hardware • Implemented workstations and printers preventative maintenance and inventory maintenance programs • Documented business systems procedures for the IS Department, which included user manuals, process flows, data models, technical and functional requirements for internal IT and IS projects Show less

Account Manager, International Trade Division

• Nov 1999 - Dec 2000

• Managed the International Trade Division client’s database and promoted ORIGIN’s full-range of NAFTA compliance software applications and trade consulting services to manufacturers across Mexico, USA and Canada• Developed, implemented and managed a sales marketing program for the “Maquiladora” Industry’s strategic accounts within the three NAFTA countries • Prepared monthly sales reports and maintained and updated the International Trade Division client’s database

Technical Sales & Technical Support Specialist

• Mar 1999 - Oct 1999

• Provided overall technical support and customer service to current and potential clients of ORIGIN trade software and knowledge management system, designed to automate company's regulatory compliance as set out by NAFTA to manufacturers across Mexico, USA and Canada • Analyzed and identified customer’s needs and proposed solutions to the company’s software development division• Conducted technical sales and software products presentations to new customers at executive levels• Delivered on-site and on-line ORIGIN software demonstrations and end-user training Show less