Experience

Capita Real estate and infrastructure

• United Kingdom
• Civil Engineering
• 100 - 200 Employee

• Infrastructure Technician

  • Nov 2021 - Present



Sweethaven Computers Limited

• United Kingdom
• IT Services and IT Consulting
• 1 - 100 Employee

• 2nd Line Technician

  • Apr 2018 - Nov 2021



Aerotron Group

• Airlines and Aviation
• 1 - 100 Employee

• IT Support Technician

  • Jul 2016 - Apr 2018



B&CE

• United Kingdom
• Financial Services
• 1 - 100 Employee

• User Support Technician

  • Mar 2014 - Jun 2016

  Responsible for the installation and maintenance of hardware, software, network and telecommunications equipment alongside legal and company procedures.•Monitor security through system access to avoid potential threats including AV software, firewall and software patches.•Supporting end users with software and in house applications.•Carrying out system backups and recovery processes.•Repositioning IT hardware during office moves and relocations.•Comply with Data Protection and company policies.•Processing all user support calls alongside the team. Implementing escalation procedures for system issues that may impact availability for the business.•Insure the smooth running of new and existing technologies in accordance with company processes, policies and procedures.•Build effective working relationships with business users and chosen suppliers whilst keeping updated with latest technologies.•Capturing and deploying images for client systems.•Purchasing new and existing hardware/technologies.