Team Lead OMC (Enterprise Customers Operations)

• Aug 2023 - Present

Testing Engineer

• May 2021 - Aug 2023

Performing testing of the devices as per standard Ooredoo guidelines including functional testing, performance testing, bandwidth testing, availability testing, stress testing and security testing etc.Tested various range of fixed / wireless devices i.e. router, switch, IAD, Voice Gateway, firewall, 4G LTE home terminal, 5G home terminal CPE, MiFi, WiFi Mesh video terminals.Using random testing tools i.e. iperf , ixia , FileZilla , wireshark , exfo – RFC2544Tested devices for internet / voice / L2 L3 data links, video terminals in used for business & home customers.Reviewed documentation to identify necessary changes in simulation and support capabilities.Engaged internal and external customers during planning and test phases and interfaced with assigned project managers, vendors & operations support team to comply with entry criteria.Tested, identified and troubleshot problems in field with cellular networks and data collection equipment.Devices capability tested for routing protocols , VLAN trunking and inter-VLAN routing , IPV6 , PPPoE , LACP , VRRP , QoS Marking / Policing / Shaping , Policy Based Routing , NQA , BFD , RSVPs and LDP TE Tunnels , RED , IPSEC , WRED , WFQ , CBWFQ , Netflow etc.Complied with quality and information security policies and procedures.Provided technical support to development teams and debugged test systems to design customized compatible software for fixed / 4G 5G devices. Show less

Enterprise Customer Solutions Engineer

• Apr 2017 - Aug 2023

End to End Service Provisioning in IP/MPLS & Transport network for new B2B Enterprise Customers on various transmission / last mile i.e. GPON, Dark Fiber, Wireless P2P data links, Microwave links, 4G, 5G.Provisioning of L2 L3 data link nation-wide and international via Huawei IP/MPLS core.Provisioning of B2B customer solutions for leased line, IGWD peering, SDWAN, QoS, IPSec / SSL VPNs.Hands on experience on IP/MPLS links commissioning via static routing, MPLS, BGP, EBGP, RIP, OSPF VRRP, other routing protocols & VSI.Provisioning of customized volumetric as well as application based DDOS Protection solutions via Arbor Prevail.Provisioning & Troubleshooting of various Huawei Cisco MikroTik routers switches & Fortinet firewalls, Huawei GPON OLT MA5612, ONT HG8245T.SIP, SIP to PRI, PRI, H248, MGCP voice provisioning for enterprise customers.Monitoring tools handling for enterprise Customers (PRTG, HP NNMi, InfoVista, Redline CV3.0, U2000.Business customers inventory management, scheduled & customized periodic reporting.B2B Enterprises Customers devices inventory management & forecasting for enterprise customers.Planning and execution of different migration activities as per evolving demands of the network including but not limited to migration of business customers from SDH to IP ATN & TN to IP ATN.Change management, change requests evaluation/ approval / customer notifications & to ensure continuation of quality service to end user & maximum network availability within committed SLA.Periodic reports preparation / evaluation for B2B customers based on region, last mile technology, utilization & business volume.Milestone achieved:Remote software upgraded for 2500+ B2B Huawei & Cisco CPEs within minimal timeline.Security enhancement done on 2500+ B2B Huawei & Cisco CPEs with shell auto scripting remotely.1500+ SIP, PRI, SIP to PRI voice services migration done from NGN to IMS for corporate customers. Show less

OMC B2B Provisioning Engineer - Managed Services Reload Project – Ooredoo Oman

• Oct 2015 - Mar 2017

End to End Service Provisioning to B2B Enterprise Customers. Provisioning of L2 data link nation-wide and international, L3 data link nation-wide via IP/MPLS core. Provisioning of Internet, leased line circuits, VoIP solutions via Huawei IP/MPLS & Voice IGW. Provisioning & Assurance of L2 L3 Link through NNI in partnership with multiple well reputed global SPs. Provisioning & Troubleshooting of Cisco ISR and Huawei AR Routers, Switch S3300, S5335, IADs, GPON ONT MA5612 & HG8240H HG8245T for L2 L3 circuits, internet / voice (SIP / PRI) & data links services. Provisioning & Assurance of Wireless P2P & PMP radio links on multi vendors (Infilink & Redline). Monitoring tools management for Business Customers (Paessler PRTG, HP NNMi, InfoVista, Redline CV3.0, Huawei U2000 (IP & GPON). Database management for B2B Enterprise Customers and scheduled & customized reporting on daily, weekly, monthly, yearly basis. Show less

Field Maintenance Engineer (Enterprise Customers Operations)

• Jan 2013 - Oct 2015

Trouble Tickets management for nationwide Ooredoo Business customers and assurance of resolution within committed SLA. Troubleshooting of customer end CPE devices for Internet / Voice (SIP & PRI), leased line data links, L2 L3 VPN. Troubleshooting for Internet leased lines and shared services, Voice (SIP & PRI) services. Troubleshooting of L2 & L3 data links nation-wide & international over VSI & BGP RIP OSPF & International NNI. Troubleshooting of Cisco routers (1921 & 819G), Huawei routers (AR150 series, AR1200 Series, AR2200 Series), Huawei Switch S3328, Huawei IAD (208, 104H), GPON ONTs (Smartex 5612, HG8240, HG8245T, HG8245H). Troubleshooting of Last Mile media from exchange till customer end for various technologies i.e. GPON, FTTH, MW & WiFi P2P (ISM bridges) links & WiMAX. Exchange / customer end fiber patching for business customer connectivity & fiber link testing via OTDR and other relevant testing tools for cut & abnormal optical behavior. WiFi P2P link antenna installation & alignment at customer / exchange end. Customer support & coordination for their network management according to their work plan. Spare parts management for business customer assurance task. Weekly / monthly reporting of field visits / trouble tickets handled and spare parts used. Show less

Network Engineer

• Feb 2011 - Jan 2013

Fixed network monitoring and alarms rectification.L1 & L2 troubleshooting for network alarms and L3 escalation for alarm rectification.Network monitoring through different tools i.e. Orion 8.5 & 9, Peassler PRTG 5.0, Cacti MRTG, MikroTik Dude.Field Teams coordination for network alarms rectifications (fiber / power / IP).New customer internet profile creation / bandwidth management for leased line & shared service in MikroTik Bandwidth Manager RouterBOARD 1000 New Link provisioning of internet leased line & shared line over fiber FTTH & Wireless P2P link.New Link provisioning of Voice (SIP) service over fiber FTTH & Wireless P2P link.New Link provisioning of L2 L3 data link within city and inter-region over fiber FTTH & Wireless P2P link.New Link provisioning of third-party vendor fiber connectivity for business customers.Customer services monitoring and support for Internet (leased / shared line), Voice, L2 & L3 data link services.Trouble ticket creation and rectification of fault reported for services in pro-active monitoring alarms.Hands-on experience on Cisco routers 1800 1900 c2600 C2900 & switches 3500, MikroTik RB 750 1000 Hands-on experience on Linksys Motorola & Ubiquity wireless P2P antennas.Scheduled network health check operations for network nodes and high value customers.Reporting of fault events in health check to enhance network performance.Capacity enhancement recommendations to planning for optimal upgrades.Daily weekly reporting for network performance and business customer’s utilization.Daily overall shift report submission for performed activities and scheduled tasks. Show less

Network Support Officer

• Oct 2009 - Feb 2011

Fixed network monitoring and alarms rectification.L1 troubleshooting for network alarms and L2 escalation for alarm rectification.Network monitoring through different tools i.e. Orion 8.5 & 9, PRTG 5.0, Cacti MRTG, MikroTik Dude.Field Teams coordination for network alarms rectifications (fiber / power / IP).Customer services monitoring and support for Internet (leased / shared line), Voice, L2 & L3 data link.Trouble ticket creation and rectification of fault reported for services in pro-active monitoring alarms.Trouble ticket evaluation and escalation to field teams for field issues.Coordination / follow up with network / field teams for network alarms trouble tickets restoration.Telephonic / Field Support to customers for internet voice & data services trouble tickets.Field visits for wireless P2P & optical FTTH link restoration.Carried out remote troubleshooting of Windows XP/Vista, server 2003,7 and Redhat Enterprise Linux 5. Show less

WiMAX RAN Field Engineer

• Jan 2008 - Aug 2009

Field maintenance of Motorola BTS Wi4, Antennas and backhaul Equipment of SEGAM and NEC. Hand on experience ME-3400 cisco switch configuration for aggregate sites. Hand on experience at Fiber over Ethernet media convertor of Makkays and Dowslake Etca, O-Ring and Fibridge media convertor. Microwave P2P link troubleshooting, E1 link commissioning at Microwave connectivity. Practically sound knowledge PTP wireless Bridges link of different companies’ devices (such as Airaya, Motorola, Ubiquiti and Redline equipment which are all working at ISM unlicensed and licensed band. Hand on experience on Cisco routers configurations, including 1700,1800 series. Providing field support on WiMAX client end link installations and troubleshooting. Hand on experience on WiMAX technology over Motorola products such as Jupiter, Wave2 (Outdoor Unit), Buckeye CPE, Wolverine, Blade, Blade Wi-Fi (Indoor Unit). Completed Wireless bridges mesh network projects at multiple locations in Pakistan using Ubiquity, Motorola, TP-Link equipment. Show less

Computer Operator cum Network Administrator

• Jan 2006 - Dec 2007

Manage and maintain the MIS record. Manage and supervise the LAN in office premises. Manage all the interdepartmental drafting. Manage and maintain the MIS record. Manage and supervise the LAN in office premises. Manage all the interdepartmental drafting.