Michelle Taschereau CBIST
Director of Customer Experience (CX) at ABI Wellness- Claim this Profile
Click to upgrade to our gold package
for the full feature experience.
-
English Native or bilingual proficiency
-
French Limited working proficiency
-
Spanish Elementary proficiency
Topline Score
Bio
Leanne Rockliff
Michelle brings life and positivity into any company. She has a passion and empathetic nature that translates into a great work ethic and drive for results. As a Development Officer, Michelle was able to easily connect with potential clients and create the key relationships. During our time as coworkers, one component she was responsible for was management of our CRM system and she was able to train others employees in its use. Without hesitation, I would eagerly work with Michelle as she is a well rounded individual.
Leanne Rockliff
Michelle brings life and positivity into any company. She has a passion and empathetic nature that translates into a great work ethic and drive for results. As a Development Officer, Michelle was able to easily connect with potential clients and create the key relationships. During our time as coworkers, one component she was responsible for was management of our CRM system and she was able to train others employees in its use. Without hesitation, I would eagerly work with Michelle as she is a well rounded individual.
Leanne Rockliff
Michelle brings life and positivity into any company. She has a passion and empathetic nature that translates into a great work ethic and drive for results. As a Development Officer, Michelle was able to easily connect with potential clients and create the key relationships. During our time as coworkers, one component she was responsible for was management of our CRM system and she was able to train others employees in its use. Without hesitation, I would eagerly work with Michelle as she is a well rounded individual.
Leanne Rockliff
Michelle brings life and positivity into any company. She has a passion and empathetic nature that translates into a great work ethic and drive for results. As a Development Officer, Michelle was able to easily connect with potential clients and create the key relationships. During our time as coworkers, one component she was responsible for was management of our CRM system and she was able to train others employees in its use. Without hesitation, I would eagerly work with Michelle as she is a well rounded individual.
Credentials
-
Ocupational Awareness Training
Wounded Warriors CanadaDec, 2021- Nov, 2024
Experience
-
ABI Wellness
-
Canada
-
Hospitals and Health Care
-
1 - 100 Employee
-
Director of Customer Experience (CX)
-
Jul 2021 - Present
Supervise and oversee the strategy, planning, and execution of the organization’s overall customer experience goals. Provide effective and unparalleled support, communication, collaboration, and care to everyone we encounter and engage with. Deliver with excellence.
-
-
Customer Success Specialist
-
Dec 2020 - Jul 2021
-
-
-
Cheshire Homes Society of BC
-
Canada
-
Hospitals and Health Care
-
1 - 100 Employee
-
Program Manager
-
Aug 2019 - Dec 2020
-
-
-
ABI Wellness
-
Canada
-
Hospitals and Health Care
-
1 - 100 Employee
-
Development Officer
-
Aug 2018 - Jul 2019
At ABI Wellness, we license a data-driven four-pillar, multi-intervention, evidence-based approach designed to help individuals with brain injuries restore lost functions – like reasoning, memory, attention and planning abilities – following the acute stage of recovery. My role is to qualify potential licensees across North America, B2B services, and assist in the Customer Service Experience. At ABI Wellness, we license a data-driven four-pillar, multi-intervention, evidence-based approach designed to help individuals with brain injuries restore lost functions – like reasoning, memory, attention and planning abilities – following the acute stage of recovery. My role is to qualify potential licensees across North America, B2B services, and assist in the Customer Service Experience.
-
-
-
St. Elizabeth Health Care - Acquired Brain Injury Division
-
Vancouver, Canada Area
-
Community Support Worker
-
May 2017 - Jul 2018
-
-
-
Raincity Janitorial Services Ltd.
-
1410 Boundary Road, Burnaby, BC V5K 4V3
-
Account Manager
-
Jan 2012 - Mar 2013
Providing Environmentally Sustainable cleaning services, programs and products. Sales and Marketing. LEED Accredited. Providing Environmentally Sustainable cleaning services, programs and products. Sales and Marketing. LEED Accredited.
-
-
-
Brite-Lite Lighting Inc.
-
Delta, BC
-
Energy Manager Power $ents Division
-
Mar 1999 - Dec 2011
Customer Service Lighting audits Sales Marketing Product knowledge training Presentation preparation and implementation Customer Service Lighting audits Sales Marketing Product knowledge training Presentation preparation and implementation
-
-
Education
-
2022 - 2022
Brain Injury Association of America
Certified Brain Injury Specialist Trainer -
2020 - 2020
ABI Wellness
Certification, ABI Wellness BEARS (Brain Enhance and Recovery System) Facilitator -
2019 - 2019
Brain Injury Association of America
Certified Brain Injury Specialist. CBIS, Brain Injury -
2013 - 2017
Kwantlen Polytechnic University
BA, Anthropology -
2012 - 2016
Kwantlen Polytechnic University
Certificate in NGO and Non Profit Studies -
1998 - 1998
IESNA
ED100, Lighting -
1993 - 1993
HRAI/HCVI
Quality First Heating and Duct Design -
ABI Wellness
Certification, Brain Health and Remediation
Community
