Experience

The Budd Group

• Facilities Services
• 700 & Above Employee

• Account Manager

  • May 2018 - Present

  Account Manager for an outsourced Third Party Facility & Janitorial Services Provider in a 400,000 sf/850 employee facility.Key Contributions:* Directly responsible for customer satisfaction, account retention and strong employee relations.* Coordinate work schedules for all account personnel (11). * Establish work standards & conduct site evaluations/audits.* Develop work records and Service Level Agreements* Develop/maintain R & M budget.* Provide training to supervisory and support personnel for Safety compliance, customer relations.



Office Depot

• United States
• Retail Office Equipment
• 700 & Above Employee

• Senior Sales Consultant, Furniture

  • Apr 2016 - Dec 2016

  Lead sales consultant in Office Furniture Department. Responsible for engaging and providing an exceptional experience for customers requiring furniture products/services expertise.Key Accomplishments:* Exceeded annual sales target of $331000.* Exceeded services sales target by over 125%.* Provided training to sales consultants and other associates within the store regarding furniture products, selling behaviors, attachments and services.* Provided space planning and furniture assembly services to customers* Helped build ongoing customer relationships and became a trusted adviser by utilizing advanced furniture and supply knowledge to meet customer's needs.



Discovery Inc

• United States
• Entertainment
• 700 & Above Employee

• Facilities/Building Operations Manager

  • Dec 2008 - Dec 2013

  Oversaw all daily operational planning, maintenance, construction and security services for a 170,000 square foot office space and 600+ employee site in midtown Manhattan.Performance Highlights:• Supported, as part of a team, a number of move, build-out, densification, furniture installation, and renovation projects in a number of offices across the country.• Managed a full facilities move of 400 employees from 641 Lexington Avenue, New York, N.Y. into newly constructed, 125,000 square foot office space at 850 Third Avenue., maintaining full business continuity.• Gained $130,000 in annual savings by reducing supplemental cleaning services and bringing tasks in-house.• Successfully maintained a 92%+ SLA level for over ten years.• Helped company recognize $75000+/year in savings by identifying preferred overnight delivery vendor.• Winner of six Discovery Communications Stellar Awards in recognition of my contributions in customer service, project leadership and emergency response.Key Contributions:• Coordinated office space management and planning across multiple locations, collaborating withCorporate Headquarters on mapping and executing internal/external moves and restacks.• Project managed all areas of construction and related operational service vendors.• Drafted all vendor bids, selection process, price negotiations and vendor contracts.• Assisted in developing and maintaining annual operating budget of approximately $1.8M.• Developed and implemented Emergency Evacuation Procedures, as well as trained andcoordinated all Fire Safety activities.• Co-authored “Discovery NY Office Business Recovery Plan” and “NY Emergency ResponseGuide”; Served as primary point of contact for all NY-based teams regarding Departmental Emergency Management Response Procedures and Business Continuity Plans.• Managed outsourced, on-site and armed security team to handle all physical security processes.



Cushman & Wakefield

• United States
• Real Estate
• 700 & Above Employee

• Facilities Services Site Manager

  • May 1999 - Dec 2008

  As an outsourced vendor, managed facilities and office services functions for an office and production facility of 125,000 square feet for 400 employees representing Discovery Communications in a busy location in New York, N.Y.Key Contributions:• Oversaw a team of five employees in two locations that were responsible for facilities, productionfunctions, guest reception, administration and distribution services.• Collaborated with construction and service vendors for office repairs and daily maintenance.• Acted as a liaison to building management and engineering team.• Coordinate office space management transitions and expansions between New York and Atlanta,GA-based departments.• Provided inputs on developing the company’s facilities budget of $1M+.• Developed and implement Emergency Evacuation Procedures, including coordinating numeroushealth and Safety Training initiatives.



Discovery Inc

• United States
• Entertainment
• 700 & Above Employee

• Facilities Manager

  • Jun 1992 - May 1999