Experience

Barcodes, Inc.

• United States
• IT Services and IT Consulting
• 200 - 300 Employee

• Operations Analyst

  • May 2021 - Present

• Customer/Vendor Operations Specialist

  • May 2021 - Present



Tripp Lite

• United States
• Appliances, Electrical, and Electronics Manufacturing
• 200 - 300 Employee

• Product Support Specialist

  • Oct 2008 - Feb 2021

  Primary email point of contact for technical support related customer service clearing roughly 600 tickets per week. Primary email point of contact for technical support related customer service clearing roughly 600 tickets per week.



midPhase

• Tech Support

  • 2006 - 2008

  Tier 1 technical support for shared web hosting clients, making sure that their server access works as advertised. Tier 1 technical support for shared web hosting clients, making sure that their server access works as advertised.



Telamon

• United States
• Telecommunications
• 400 - 500 Employee

• Call Center Quality Assurance Manager, Telenav Project

  • Jul 2006 - Jun 2007

  After taking calls as frontline technical support, I was promoted to administer the new hire training and customer service quality assurance until the project dissolved a few months later. After taking calls as frontline technical support, I was promoted to administer the new hire training and customer service quality assurance until the project dissolved a few months later.



Teleperformance

• France
• Outsourcing and Offshoring Consulting
• 700 & Above Employee

• Tier 3 Technical Support - Verizon DSL Project

  • Jun 2005 - May 2006

  Mentored and assisted Tier 2 agents with technical customer service queries as well as taking escalations. Mentored and assisted Tier 2 agents with technical customer service queries as well as taking escalations.