Experience

Fay Financial

• Financial Services
• 1 - 100 Employee

• HR Business Partner

  • Aug 2022 - Present



Legends

• United States
• Spectator Sports
• 700 & Above Employee

• Regional HR Associate – Central

  • Jun 2021 - Jul 2022

  o Collaborate daily with venue and corporate leadership on recruitment strategies, employee engagement, talent management and performance management. o Process human resources strategic operations for talent acquisition, employee relations, compensation and succession planning for over 15 venues. o Coordinate and lead staffing and event day operations for 1000+ employees and vendors for events such as Super Bowl 56, WrestleMania, and all NFL games at AT&T Stadium. o Execute non-profit volunteers’ and temporary associates’ contracts with legal at multiple facilities throughout the nation. o Process new-hires, benefits, terminations, and payroll paperwork while ensuring 100% compliance with various laws and regulatory mandates. o Provide both online and in-person orientations to venue level and corporate employees, including yearly safety and risk management trainings, benefits, and legal compliance using training software’s such as 1Huddle and USI Risk Management. Show less



Smiley Dental and Orthodontics

• Customer Service Operations Manager

  • Jan 2019 - Aug 2021

  o Hiring, training, coaching, and leading call center representatives as they provide support for customers. o Created and implemented a training curriculum program for employees to be deployed successfully in an office as a front desk or claims specialist. o Preparing reports and analyzing call center data to improve processes, ensure resources are properly allocated, and maximize efficiency and customer satisfaction. o Answering representative’s questions, guiding them through difficult calls or issues, diffusing angry customers, or handling issues that cannot be fielded by representatives. Show less

• Project Manager/Auditor

  • Jan 2019 - Jun 2021

  o Project manager and auditor of 18 clinics focusing on orthodontic patients. o Develop a detailed project plan to monitor and track progress. o Report and escalate to management as needed.o Track project performance, specifically to analyze the successful completion of short and long-term goals.

• Billing/Claims Specialist

  • May 2017 - Dec 2018

  - Submitted Medicaid, CHIP, PPO, and HMO claims - Appealed denied claims and resolved outstanding claims while being in constant communication with insurance companies. - Resolved discrepancies in walkout statements and posted insurance and patient payments daily.

• Branch Manager

  • Jun 2017 - Jun 2018

  - Supervised 7 offices by organizing operations and procedures while teaching office managers and employees to use EagleSoft/Patterson software.- Maintained the dental clinic’s budget, general ledger and accounting systems.- Trained new employees to coordinate with patients with their needs and billing questions while maintaining high ethical standards.- Explained insurance benefits to patients and provided the treatment plan for both dental and orthodontic work while showing the payment due on the patient’s part. Show less

• Front Desk/Dental Assistant

  • Nov 2016 - May 2017



Dillard's Inc.

• United States
• Retail
• 700 & Above Employee

• Executive Intern

  • Jun 2018 - Aug 2018

  o Assumed responsibilities of a sales manager recruited, trained, supervised and appraised staff. o Resolved issues involving customer queries and complaints. o Oversaw pricing and stock control while maximizing profitability and setting/meeting sales targets. o Analyzed sales and revenue reports to make forecasts and oversaw in-store promotional events and displays. o Assumed responsibilities of a sales manager recruited, trained, supervised and appraised staff. o Resolved issues involving customer queries and complaints. o Oversaw pricing and stock control while maximizing profitability and setting/meeting sales targets. o Analyzed sales and revenue reports to make forecasts and oversaw in-store promotional events and displays.



Nu Cafe

• Houston, Texas Area

• Assistant Manager

  • Aug 2016 - Feb 2017

  - Oversaw and directed other employees while communicating with manager and owner - Participate with fellow employees in making specialized desserts and handled up to $600 in cash and credit card payments daily and reconciled all payments after shift. - Trained new employees to use POS (Point of Sale) system and mentoring team members to ensure consistency and quality of desserts and drinks. - Gathered supplies bi-weekly and checked inventory daily. - Oversaw and directed other employees while communicating with manager and owner - Participate with fellow employees in making specialized desserts and handled up to $600 in cash and credit card payments daily and reconciled all payments after shift. - Trained new employees to use POS (Point of Sale) system and mentoring team members to ensure consistency and quality of desserts and drinks. - Gathered supplies bi-weekly and checked inventory daily.



Tomball Regional Medical Center

• Hospital Volunteer

  • Apr 2013 - Jan 2014

  Managed Gift Shop, and assisted nurses in the Endoscopy department. Interacted with patients, handled medical records and other paper works, answered phone as needed, and assisted technologists as directed. Managed Gift Shop, and assisted nurses in the Endoscopy department. Interacted with patients, handled medical records and other paper works, answered phone as needed, and assisted technologists as directed.