Experience

Legal Soft -Technology Meets Law

• United States
• Legal Services
• 100 - 200 Employee

• Virtual Assistant

  • Mar 2021 - Present



Compass Experience Labs

• United States
• Consumer Services
• 1 - 100 Employee

• Customer Service Representative - Email

  • Jul 2020 - Jan 2021

  • Promptly responds to customers’ queries thru chat and email channels. • Document customers’ reported issues and resolution/s provided. • Learn about new products and services to help customers effectively. • Keep confidential records and financial information private and secure. • Promptly responds to customers’ queries thru chat and email channels. • Document customers’ reported issues and resolution/s provided. • Learn about new products and services to help customers effectively. • Keep confidential records and financial information private and secure.



Ziggurat Trading & Contracting Co.

• Doha, Qatar

• Executive Secretary

  • May 2014 - Feb 2020

  • In-charge of front desk transactions; receive all incoming visitors, phone calls, inquiries, etc. • Attends meetings with company’s executives to take minutes of the meeting. • Administers data filing and maintenance. Secure all files for record and retrieval. • Communicate with all staffs to ensure all roll outs and existing policies are adhered. • Conducts human resourcing, interview potential new employees, works with manpower suppliers. • Introduce and trains new employees and endorse them to their respective departments. • Ensure good state of the office. Make sure that security & cleanliness is always observed. Show less



Clark On-line IT Hub

• Clark Freeport Zone, Pampanga, Philippines

• ESL Teacher

  • Jul 2011 - Apr 2014



Cyber City Teleservices

• United States
• Outsourcing and Offshoring Consulting
• 100 - 200 Employee

• Call Center Agent

  • Jan 2011 - Jul 2011

  • Answer queries from customers through in-bound calls. • Propose resolutions to customer’s complaints / problems. Escalate to the next tier if out of scope of work. • Furnish documentation of transactions. • Offer product and services upsells. • Answer queries from customers through in-bound calls. • Propose resolutions to customer’s complaints / problems. Escalate to the next tier if out of scope of work. • Furnish documentation of transactions. • Offer product and services upsells.



NCO Group

• Outsourcing and Offshoring Consulting
• 700 & Above Employee

• Team Manager

  • Sep 2009 - Jul 2011