Troubleahooting Specialist

• Sep 2022 - Present

Amazon VA & Junior Operations Team Leader

• Nov 2018 - Aug 2022

Manage Amazon Seller Central Account Manage and maintain Account Health Control Amazon Seller Central User Management Manage Voice of the customer and customer reviews Trademark and Brand Registration Delisting/Relisting of ASINs and SKUs, Tie Variations, Merge and unmerge listing Unblocked Blockages and Fixed Suppressed and hijacked listings Hazmat, Adult Flag lifting and Pesticidal reinstatements Provide customer service for Amazon Customers on client’s behalf and handling Refunds and replacements. Management of Amazon Listing from inception to optimization. Enhancing Brand Content (A+Content) Handle Product Launching, Relaunching, Migrations, and Retarget Handle quality assurance and testing Inventory / Warehouse management and forecasting Create reports in excel to forecast inventory, when to restock on amazon and when to re-order from suppliers. Process and SOP’s - Create systems and SOP’s to improve internal processes Project Management - Planning, organization leading and controlling projects related to above Show less

Virtual Assistant

• Aug 2018 - Aug 2022

- Create and develop editorial written works external and internal communications. - Revise written material to meet personal standards and to satisfy needs of clients, directors, or company - Researching material by using the internet, personal interviews and other methods writing and rewriting material, often many times, to achieve the desired effects - receiving feedback and criticism - researching the potential market for their writing - Create and develop editorial written works external and internal communications. - Revise written material to meet personal standards and to satisfy needs of clients, directors, or company - Researching material by using the internet, personal interviews and other methods writing and rewriting material, often many times, to achieve the desired effects - receiving feedback and criticism - researching the potential market for their writing

Administrative Assistant

• Oct 2014 - Dec 2017

Support and Maintenance workforce databases Support the Manpower and HR Recruitment process for outsourcing and contracting Support Staff workforce planning, forecasting and monitoring new staff’s arrivals and departures. Coordination with the PRO for Medical, Visa Stamping, Emirates Identification, Employment Contract and Bank account for the WPS. Coordination with the Operations Manager for Staff Mobilization and demobilization. Ensuring that all routine operations of the office are implemented timely Provide Secretarial and administrative support as and when needed. Show less

Receptionist Cum Secretary

• Jan 2009 - May 2011

Deal directly with Customers/Clients Respond promptly to inquiries and handle/resolve complaints Obtain and evaluate all relevant information to handle inquiries and complaints Perform customer verification, process orders, forms, applications and request. Direct requests and unresolved issues to the designated resource Keep records of customer interactions and transactions. Communicate and Coordinate with internal department to follow up on customer interactions Deal directly with Customers/Clients Respond promptly to inquiries and handle/resolve complaints Obtain and evaluate all relevant information to handle inquiries and complaints Perform customer verification, process orders, forms, applications and request. Direct requests and unresolved issues to the designated resource Keep records of customer interactions and transactions. Communicate and Coordinate with internal department to follow up on customer interactions