Experience

Intercom

• United States
• Software Development
• 700 & Above Employee

• Senior Product Engineer

  • Apr 2022 - Present

• Product Engineer

  • Jul 2018 - Apr 2022



AOL

• United States
• Software Development
• 700 & Above Employee

• Software Engineer Intern

  • Jan 2017 - Aug 2017

  Worked as part of an agile team developing a CI/CD pipeline. This pipeline consisted of technologies like Jenkins, Amazon Web Services, and Ansible. Developed a Python tool for generating AWS CloudFormation templates dynamically. This helped reduce cost and server wastage by producing a reduced template ready to launch in AWS, containing only the services needed by the developer. Contributed to the development of an employee content centre as part of an intern hackathon. This Ruby on Rails web application integrated with the existing intranet site, allowing staff to upload images and videos from company events. Show less



Ammeon (now intive)

• Ireland
• Information Technology & Services
• 1 - 100 Employee

• IT Intern

  • May 2015 - Dec 2016



Dixons Carphone

• United Kingdom
• Retail
• 700 & Above Employee

• MVNO Test Engineer

  • May 2015 - Dec 2016



iD Ireland

• MVNO Test Engineer

  • May 2015 - Dec 2016

  I was a member of iD Mobile's testing team during the soft-launch and launch phases of their MVNO. During my time there I undertook the following duties: - Performing handset testing on various brands of smartphones (including Samsung, Sony, HTC, Huawei and Microsoft). Took the lead on this handset testing during critical phase of project. - Liasing with phone manufacturers worldwide to ensure handset specifications meet testing deadlines. Building relationships with these manufacturers and resolving issues such as Locking, MMS and Data APNs. - Helping devise test strategy for billing usage testing. These tests were carried out using testlink and eco bill. - Streamlined filing process for handset testcases on my own initiative. - Testing of IVR and Voicemail services before they were released to customers. - Flashing of handsets with updated software for testing. - Carrying out daily service management tests to test the connectivity status of the network. - Assisting the customer support team when the volume of customer queries was high. - Took part in ATP training to configure APN settings for customers via OTA. Show less



Fields Jewelers

• Sales Assistant

  • Oct 2014 - Jan 2015



Pavers Shoes

• United Kingdom
• Retail
• 200 - 300 Employee

• Customer Advisor

  • Oct 2013 - Oct 2014