Experience

StubHub International

• Spain
• Internet Publishing
• 1 - 100 Employee

• • Sep 2021 - Present

• • Apr 2017 - Sep 2021

  - Fulfillment product integrations owner.- Communicate with stakeholders (business, customer experience, supply) to fine-tune rule engine configuration for over 45 countries.- Fulfillment owner for platform migration project.- B2B last mile logistics responsible, vendor scouting to fill logistics gaps, operation definitions, rate negotiation and on-boarding.- Issue resolution and identification in coordination with engineering teams.- Pain points identification for fulfillment international needs.- User story definition with acceptance criteria through JIRA.- User journey improvements proposals through Confluence.- Feature testing for sign-off after development.- Communication with engineer team for fulfillment and fee related features.- Logistics data responsible, monthly and spot reports, operational dashboards for major events and fulfillment rate tracking.- Internal operations consultant for major events, logistics operations and primary deals. Show less

• • Mar 2017 - Apr 2017

  - Last Minute Sales management- Contact seller and buyer alike in order to make the delivery smooth and without issues- Problem solving- Post sale customer service

• • Aug 2016 - Mar 2017

  - Provide customer service in a fast paced multi-channel environment.- Answer questions about StubHub site functionality and policies, helping to troubleshoot and facilitate issue.- Responsible for working with our customers to resolve issues regarding purchasing, and selling tickets on the site.- Provide information on the resolution process in an effort to guide the best solution for all parties involved including buyers, sellers and the StubHub community.



Ejército del Aire

• Spain
• Defense and Space Manufacturing
• 700 & Above Employee

• Protocol Expert - Communication Department - Spanish Air Force Chief of Staff Office

  • Feb 2016 - Jun 2016

  - Protocol expert consultant in the Communication Department. - Dossier design and content. - Event designer and organiser. - EURAC 2016. Protocol and social program. - The ceremony for the XXXVIII Premios Ejército del Aire. - Protocol expert consultant in the Communication Department. - Dossier design and content. - Event designer and organiser. - EURAC 2016. Protocol and social program. - The ceremony for the XXXVIII Premios Ejército del Aire.



YouDo Hotels Consulting

• Madrid y alrededores, España

• Founding Partner

  • Jul 2014 - Sep 2015

  Founding Partner and co-owner. Online marketing. Revenue Manager. Business feasibility, competition analysis, pricing strategies. New procedures implementation, an improvement over current ones. Product rebranding, development and monitoring of the marketing plan. Founding Partner and co-owner. Online marketing. Revenue Manager. Business feasibility, competition analysis, pricing strategies. New procedures implementation, an improvement over current ones. Product rebranding, development and monitoring of the marketing plan.



NH Hotel Group

• Spain
• Hospitality
• 700 & Above Employee

• Reservations Agent

  • Dec 2013 - May 2014

  - Sales and information for over 400 hotels throughout the world. - National and international calls. - Cross-selling of rooms and related services. - Booking assist over the phone or e-mail - Sales and information for over 400 hotels throughout the world. - National and international calls. - Cross-selling of rooms and related services. - Booking assist over the phone or e-mail



London 2012

• Spectator Sports
• 200 - 300 Employee

• Housekeeping Supervisor

  • Jul 2012 - Sep 2012

  - Supervise a small team in the delivery of housekeeping services within the Olympic and Paralympic Village Stratford and maintain productivity. - Instruct and assist housekeeping team members in on-the-job cleaning procedures and techniques or special procedures. - Adjust assignments of cleaning schedule of team members to ensure adequate coverage. - Reporting on room services delivered with detailed information over the service provided to meet LOCOG standards - Supervise a small team in the delivery of housekeeping services within the Olympic and Paralympic Village Stratford and maintain productivity. - Instruct and assist housekeeping team members in on-the-job cleaning procedures and techniques or special procedures. - Adjust assignments of cleaning schedule of team members to ensure adequate coverage. - Reporting on room services delivered with detailed information over the service provided to meet LOCOG standards



NH Hotel Group

• Spain
• Hospitality
• 700 & Above Employee

• CRM & DATA MART Agent

  • Dec 2010 - Aug 2011

  - Report design in Business Objects. - Quality assurance over the customer’s information in the database. - Load and control corporate rates. - Assist other departments such as sales, e-commerce and marketing. - Report design in Business Objects. - Quality assurance over the customer’s information in the database. - Load and control corporate rates. - Assist other departments such as sales, e-commerce and marketing.



Calima Marketing

• Advertising Services
• 1 - 100 Employee

• Administrative Intern

  • Oct 2010 - Nov 2010

  - Weekly e-mail design with special offers from over 25 DMCs across Europe - Translation of brochures from English to Spanish. - Assist travel agencies and agents in contacting the DMCs. - Weekly e-mail design with special offers from over 25 DMCs across Europe - Translation of brochures from English to Spanish. - Assist travel agencies and agents in contacting the DMCs.



NH Hotel Group

• Spain
• Hospitality
• 700 & Above Employee

• Front Desk

  • Sep 2009 - Dec 2009

  - Check in and check out - Provide information about the city and hotel’s services - Currency change - Rooms upselling - Customer Service - Reservations over the phone and e-mail. - Check in and check out - Provide information about the city and hotel’s services - Currency change - Rooms upselling - Customer Service - Reservations over the phone and e-mail.



Universidad Carlos III de Madrid

• Spain
• Higher Education
• 700 & Above Employee

• Newspaper and periodicals library Intern

  • Feb 2009 - Aug 2009

  - Catalogue and record incoming magazines and daily press. - Document and article scan. - Catalogue and record incoming magazines and daily press. - Document and article scan.