Experience

Trust Payments

• United Kingdom
• Financial Services
• 300 - 400 Employee

• Service Desk Support Officer

  • Aug 2023 - Present



Amazon

• United States
• Software Development
• 700 & Above Employee

• Delivery Station Liaison

  • Nov 2022 - Aug 2023

  •Directly respond to customer escalations via phone and email, actively engaging to understand issues and gather necessary information for prompt resolution. •Demonstrate empathy and prioritise customer needs, effectively communicating with stakeholders to address and resolve customer concerns. •Serve as a key interface between customers and external delivery service partners, identifying potential causes of issues, troubleshooting problems, and coordinating redelivery when required. •Maintained the targeted 80% Delivery Service Rate on a weekly basis Show less



GK Insurance Co

• 1 - 100 Employee

• Underwriting Associate

  • Feb 2020 - Jun 2022

  •Demonstrated proficiency in processing new businesses and renewals, strictly adhering to underwriting guidelines to ensure compliance and mitigate risk. •Provided efficient and precise administrative support to senior underwriters, progressively assuming responsibility for risk assessment tasks. •Conducted thorough validation of data and documentation received from agents and brokers, ensuring accuracy and completeness to maintain data integrity. •Exercised meticulous attention to detail, guaranteeing timely and accurate issuance of policy transactions while accurately recording all changes. •Fostered strong relationships with key external stakeholders within the Strategic Partner Solutions team, facilitating effective collaboration and achieving mutual objectives. •Collaborated with cross-functional teams, such as claims and accounting, to address and resolve any underwriting-related issues, ensuring a smooth and streamlined process. Show less



Advantage Communications Inc.

• Kingston, Jamaica

• Customer Service Representative

  • Aug 2017 - Feb 2018

  •Exhibited exceptional problem-solving skills by effectively addressing customer complaints, identifying root causes of issues, and delivering optimal solutions to ensure customer satisfaction. •Demonstrated proficiency in managing a high volume of incoming calls, efficiently handling customer inquiries and resolving issues in a timely manner. •Played a key role in contributing to the team’s success in meeting the target of handling 90% of calls within a five-minute timeframe. •Exhibited exceptional problem-solving skills by effectively addressing customer complaints, identifying root causes of issues, and delivering optimal solutions to ensure customer satisfaction. •Demonstrated proficiency in managing a high volume of incoming calls, efficiently handling customer inquiries and resolving issues in a timely manner. •Played a key role in contributing to the team’s success in meeting the target of handling 90% of calls within a five-minute timeframe.