Jua Lee

Visa Support Assistant at IOM - UN Migration
  • Claim this Profile
Contact Information
us****@****om
(386) 825-5501
Location
UK
Languages
  • English Native or bilingual proficiency
  • Korean Native or bilingual proficiency
  • French Professional working proficiency

Topline Score

Topline score feature will be out soon.

Bio

Generated by
Topline AI

You need to have a working account to view this content.
You need to have a working account to view this content.

Experience

    • Switzerland
    • International Affairs
    • 700 & Above Employee
    • Visa Support Assistant
      • Feb 2023 - Present

      Provide dignified, service excellence to visa applicants in strict compliance with the requirements and service standards of the Government of ROK. Verify the identity of visa applicants and delegates in strict compliance with the required procedures of the Government of ROK. Input accurate visa application data into the IOM case management system and the ROK visa portal. Conduct document verification of the assigned visa application cases and report on the findings, in strict compliance with the requirements and regulations of ROK Government and Embassy. Assist in the preparation and distribution of timely and accurate reports to management. Manage application and passport logistics in close coordination with the designed courier company, facilitating the secure transfer of visa applications and passports. Point of communication between offices in London, Berlin and Geneva as well as IOM officials. Sensitive data management. Attention to detail. Logistics. Compliance. Customer service.

    • United Kingdom
    • Food and Beverage Services
    • 1 - 100 Employee
    • Site Lead
      • Oct 2021 - May 2022

      Deliver a great customer experience with high quality coffees, food and services. Extensive knowledge on specialty coffee and business development within the ever growing London’s specialty coffee scene.Resolve any issues in and around the cafe as well as with the customers.Team member onboarding, training and support.Identifying, creating and maintaining strong B2B relationships with suppliers and partners.Strategic responsibility for the daily cafe operation.Stock control. Quality control. People management. Business management. Food business knowledge. Hospitality.

    • Roastery Assistant
      • Oct 2021 - May 2022

      Work at the roastery once a week.Cupping, Packing, Stock Control, Logistics.Developing the knowledge on specialty coffee on a deeper level while working with the roasting team.

    • Barista
      • Jul 2021 - May 2022

      Deliver great specialty coffees and other drinks to customers with consistent high quality.Extensive knowledge on coffee, great interactions with customers as well as colleagues.

  • Leaderpia
    • London, England, United Kingdom
    • Travel Writer and Photographer
      • Sep 2021 - Oct 2021

      Planning, researching, location scouting, photographing, writing articles about life in London for a lifestyle magazine. Planning, researching, location scouting, photographing, writing articles about life in London for a lifestyle magazine.

    • United Kingdom
    • Staffing and Recruiting
    • 1 - 100 Employee
    • Market Researcher and QA
      • Mar 2021 - Mar 2021

      Conduct market research with businesses in South Korea. Monitor quality of interviews conducted. Conduct market research with businesses in South Korea. Monitor quality of interviews conducted.

    • Netherlands
    • Software Development
    • 700 & Above Employee
    • Customer Support Manager
      • May 2018 - Oct 2019

      Manage customer advisors at a global travel company.Manage teams of 10-20 staff and run the night call centre of 100+ staff alongside fellow team managers.Train, coach, motivate and support customer advisors to keep up KPIs.Conduct monthly 1to1 meetings with each team members to ensure everyone's happy at work.Weekly, bi-weekly and monthly performance review reports to the senior manager.Drive new ideas and methods to motivate and up-skill agents. Work alongside key stakeholders in Confirmations, Customer Relations, IT, Product, Insights etc.Acting manager of engagement and events, publish the weekly newsletter for the division.Point of contact for Learning & Development of the division. Support outsourcing contact centres overseas.Performance management. People management.Leadership and team development. Decision making. Work with GDPR compliance, CRM tools and CSATs.

    • Sales Advisor
      • Jul 2017 - May 2018

      Help customers understand the product and book the travel. Drive retention and revenue growth. Analyse data and monthly sales report to the manager. Time management.Decision making and strategic thinking with the objectives. Share ideas with the team members in a target driven environment.

    • Customer Advisor
      • Aug 2016 - Jun 2017

      Support Korean and English speaking customers for their frictionless car hire journey by answering queries and resolving issues via phone, email and live chat.Strong problem solving skills.Positive mindset and getting things done.Compassion for the customers who feel lost and frustrated.

  • Self-employed
    • South Korea
    • English Language Trainer and Translator
      • Jan 2016 - Aug 2016

      General and business English language training to the professionals in Korea. Assess English levels of trainees, set up personalised curriculums and help them to reach their individual goals. Creative thinking with objectives. Translate and interpret between English and Korean, English and French, French and Korean for written contents. Strong interpersonal and communication skills. Time management. Organised and independent. General and business English language training to the professionals in Korea. Assess English levels of trainees, set up personalised curriculums and help them to reach their individual goals. Creative thinking with objectives. Translate and interpret between English and Korean, English and French, French and Korean for written contents. Strong interpersonal and communication skills. Time management. Organised and independent.

  • Options France
    • Grenoble, France
    • English Language Trainer
      • Aug 2015 - Dec 2015

      English language training to the employees of global companies in France. Assess English levels of trainees, plan and give lessons face to face and by telephone. Work in a team of trainers. Strong interpersonal and communication skills. Time management. English language training to the employees of global companies in France. Assess English levels of trainees, plan and give lessons face to face and by telephone. Work in a team of trainers. Strong interpersonal and communication skills. Time management.

    • English Language Trainer
      • Mar 2015 - Aug 2015

      English language training to the employees of global companies in France. Assess English levels of trainees, plan and give lessons face to face. Strong interpersonal and communication skills. Time management. Organised and independent. English language training to the employees of global companies in France. Assess English levels of trainees, plan and give lessons face to face. Strong interpersonal and communication skills. Time management. Organised and independent.

  • Greta Grenoble
    • Grenoble, France
    • English Language Trainer
      • May 2014 - Jun 2014

      General English language training to the group of 20 adults. Assess English levels of trainees, plan the curriculum and give lessons. Manage and lead the customer group. General English language training to the group of 20 adults. Assess English levels of trainees, plan the curriculum and give lessons. Manage and lead the customer group.

  • Lycée Horticole
    • Saint Ismier, France
    • English Teacher
      • Apr 2014 - Apr 2014

      Contracted English teacher at a high school covering maternity leave. Contracted English teacher at a high school covering maternity leave.

  • Loquendi
    • Lille, France
    • English Language Trainer
      • May 2013 - Oct 2013

      English language training to the employees of global companies in France. Assess English levels of trainees, plan and give lessons face to face and in groups. Strong interpersonal and communication skills. Time management. Organised and independent. English language training to the employees of global companies in France. Assess English levels of trainees, plan and give lessons face to face and in groups. Strong interpersonal and communication skills. Time management. Organised and independent.

    • Book and Periodical Publishing
    • 1 - 100 Employee
    • Translator
      • Apr 2010 - Apr 2013

      Translate English contents into Korean for [Lonely Planet] travel guidebooks being published by Ahngraphics in South Korea. Interpret between cultures. Crispy writing. Time management in the deadline driven environment. Collaborate with the in-house editor in chief and the editors of the publishing company. Translate English contents into Korean for [Lonely Planet] travel guidebooks being published by Ahngraphics in South Korea. Interpret between cultures. Crispy writing. Time management in the deadline driven environment. Collaborate with the in-house editor in chief and the editors of the publishing company.

    • Book and Periodical Publishing
    • 1 - 100 Employee
    • Editor in Chief
      • Apr 2008 - Jan 2010

      Chief-edit to publish [Lonely Planet] travel guidebooks in Korean language. Target driven project management. Work closely with the Lonely Planet HQ in Melbourne, Australia to deliver the final products in line with the contract. Analyse history, up-to-date on market trends and demand, make strategic decisions and launch new guidebook series in Korean market. Manage in-house editors, designers, marketers and outsourcing translators. Content and design quality control. Marketing project handling. Budgeting and annual PL reports to CEO. Work on deadlines.

    • Barista, FOH, Manager
      • May 2005 - Feb 2008

      Work at cafes and restaurants in various locations in Australia. Make coffee and other beverages, serve food and drinks. Stock analysis and quality control. Manage the till and daily sales report. Customer service and problem solving. Teamwork. Work at cafes and restaurants in various locations in Australia. Make coffee and other beverages, serve food and drinks. Stock analysis and quality control. Manage the till and daily sales report. Customer service and problem solving. Teamwork.

    • Content Writer
      • Oct 2002 - Sep 2004

      Create travel related articles for the monthly travel magazine [TourdeMonde], luxury magazine [The BC] and lifestyle magazine [Yachting]. Monthly project management including planning, travelling, interviewing, managing shooting sessions, writing and proofreading. Strong interpersonal and communication skills. Work in collaboration with business partners in the travel and fashion industries, such as tourism authorities, government organisations, luxury brands marketing teams, model agencies etc.

    • English Teacher
      • Mar 1998 - Sep 2002

      Teach English to high school students at a private language school. Time management. Curriculum planning with objectives. Strong interpersonal and communication skills. Organised and independent. Teach English to high school students at a private language school. Time management. Curriculum planning with objectives. Strong interpersonal and communication skills. Organised and independent.

Education

  • Inha University
    Bachelor of Science and Engineering, Computer Science
    1994 - 1998
  • The Colombian Coffee Company
    Coffee
    2021 - 2021
  • TAFE Tasmania
    Certificate IV in Business, Business
    2007 - 2007
  • TAFE Tasmania
    Diploma of Art, Craft and Design, Photography
    2006 - 2007

Community

You need to have a working account to view this content. Click here to join now