Henry Middleton
Technology Support Specialist / Student IT Help Desk at Gwinnett Technical College- Claim this Profile
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Bio
Patrick Alcorn
Henry has been working with me as the volunteer Security Technical Lead at the Knoble Non-Profit where I am the volunteer CISO. He has a great security analyst skills as well as IT administration skills and is always proactive in discovering and investigating any suspicious activities. His IT administration skills are also a great asset as he always offers solid recommendations on creative fixes for any security related issues and/or gaps we find in our systems. One of the best aspects of Henry is his great attitude and approach to his job. He is always great to work with no matter how intense the situation may be.
Patrick Alcorn
Henry has been working with me as the volunteer Security Technical Lead at the Knoble Non-Profit where I am the volunteer CISO. He has a great security analyst skills as well as IT administration skills and is always proactive in discovering and investigating any suspicious activities. His IT administration skills are also a great asset as he always offers solid recommendations on creative fixes for any security related issues and/or gaps we find in our systems. One of the best aspects of Henry is his great attitude and approach to his job. He is always great to work with no matter how intense the situation may be.
Patrick Alcorn
Henry has been working with me as the volunteer Security Technical Lead at the Knoble Non-Profit where I am the volunteer CISO. He has a great security analyst skills as well as IT administration skills and is always proactive in discovering and investigating any suspicious activities. His IT administration skills are also a great asset as he always offers solid recommendations on creative fixes for any security related issues and/or gaps we find in our systems. One of the best aspects of Henry is his great attitude and approach to his job. He is always great to work with no matter how intense the situation may be.
Patrick Alcorn
Henry has been working with me as the volunteer Security Technical Lead at the Knoble Non-Profit where I am the volunteer CISO. He has a great security analyst skills as well as IT administration skills and is always proactive in discovering and investigating any suspicious activities. His IT administration skills are also a great asset as he always offers solid recommendations on creative fixes for any security related issues and/or gaps we find in our systems. One of the best aspects of Henry is his great attitude and approach to his job. He is always great to work with no matter how intense the situation may be.
Credentials
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Microsoft Certified: Azure Fundamentals
MicrosoftJun, 2023- Nov, 2024 -
CompTIA A+
CompTIAJul, 2019- Nov, 2024 -
CompTIA IT Operations Specialist
CompTIADec, 2020- Nov, 2024 -
CompTIA Network+
CompTIADec, 2020- Nov, 2024 -
CompTIA Secure Infrastructure Specialist
CompTIADec, 2020- Nov, 2024 -
CompTIA Security+
CompTIAApr, 2019- Nov, 2024
Experience
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Gwinnett Technical College
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United States
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Education Administration Programs
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400 - 500 Employee
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Technology Support Specialist / Student IT Help Desk
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Mar 2023 - Present
• Assist student with account access problems and Microsoft Office licenses • Assist campus IT team with system updates • Assist professors with use of classroom computer systems and presentation equipment • Assist student with account access problems and Microsoft Office licenses • Assist campus IT team with system updates • Assist professors with use of classroom computer systems and presentation equipment
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The Knoble
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United States
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Financial Services
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1 - 100 Employee
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Security Analyst (Volunteer), Non-profit organization
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Mar 2021 - Present
• Monitor user activity in Microsoft 365 and apply security policies in partnership with the CTO and CISO • Assess security status of third party applications before they are allowed to connect to Knoble resources • Follow security news and alert team of relevant stories • Monitor user activity in Microsoft 365 and apply security policies in partnership with the CTO and CISO • Assess security status of third party applications before they are allowed to connect to Knoble resources • Follow security news and alert team of relevant stories
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CGS (Computer Generated Solutions)
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United States
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IT Services and IT Consulting
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700 & Above Employee
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Technical Support Representative
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Jul 2019 - Mar 2023
• Fielded incoming requests for customers’ product issues and technical support to provide in-depth troubleshooting through using client’s customer account tools and knowledge database • Analyzed problems by asking probing questions to provide incident resolution and a positive customer experience • Fielded incoming requests for customers’ product issues and technical support to provide in-depth troubleshooting through using client’s customer account tools and knowledge database • Analyzed problems by asking probing questions to provide incident resolution and a positive customer experience
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AutoZone
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Lavonia, GA
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Distribution Center Associate
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Jun 2014 - Nov 2018
• Ensured maximum productivity by following established production standards • Stocked merchandise so that order selectors could fill orders • Maintained a safe working environment by following company policies and loss prevention procedures • Ensured maximum productivity by following established production standards • Stocked merchandise so that order selectors could fill orders • Maintained a safe working environment by following company policies and loss prevention procedures
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Security Officer
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Oct 2011 - Jun 2014
• Monitored access control, safety, and physical security at the Georgia Department of Labor to ensure the safety of both the client and the visitors • Assisted visitors with use of computers and center resources in their efforts to file paperwork and apply for jobs • Monitored access control, safety, and physical security at the Georgia Department of Labor to ensure the safety of both the client and the visitors • Assisted visitors with use of computers and center resources in their efforts to file paperwork and apply for jobs
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ABM Industries
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United States
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Facilities Services
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700 & Above Employee
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Security Supervisor
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Mar 2004 - Aug 2011
• Trained officers in use of Microsoft Windows, Microsoft Office, security software, CCTV, resulting in a transition from paper documentation to electronic documentation and officers assuming responsibility for issuing proxy badges • Provided ongoing technical support for officers regarding computer systems on an as needed basis, including time when I was off duty • Kept a running record of officers’ security clearances and ensured they were kept current. • Served as a liaison between the client, ABM branch office, and the security officers through meetings and individual correspondence • Assisted with writing and distributing policies • Monitored access control, safety, and physical security at the Raleigh Information Technology Service Center of the United States Postal Service through the use of CCTV, proxy badge monitoring system, and in-person patrols Show less
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Education
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2018 - 2021
Gwinnett Technical College
Associate of Applied Science, Cybersecurity -
University of Georgia - Franklin College of Arts and Sciences
Bachelor of Arts - BA
Community
