Experience

Singapore Tourism Board

• Singapore
• Travel Arrangements
• 700 & Above Employee

• F1 Intern

  • May 2023 - Present

  2OIC overseeing design, fit-out and operations of Temasek Suite at Paddock Club (a government-hosted hospitality suite for VVIPs including Istana Principals, foreign dignitaries and ministers). The work scope includes conceptualisation, procurement, copywriting, and liaising with external organisations such as MTI and SGP, and contracted vendors. Supported F1 preparation works that included: - creating a systematic method of collating sensitive data from all staff and vendors for accreditation pass applications; - the design and procurement of customised ticket tags for suite guests, and F1 team polo shirts; - collating information from circuit trackside properties and using mail merge to request for properties’ participation in city light-up for the international broadcast with over 900 million viewers; Show less



Scent by SIX

• Singapore
• Personal Care Product Manufacturing
• 1 - 100 Employee

• Retail Executive

  • May 2022 - Jun 2023

  Coordinated with Retail Manager to ensure smooth operations in our retail outlet, at events and with consignees. This involved areas like replenishment, staffing, customer service and administrative matters. Improve sales at stores, including assisting with marketing plans implementation and ensuring delivery of good customer service which includes replying to customer queries and messages in a timely fashion so as to improve customer experience and build loyalty. Conducted customer experience perfume-making workshops for small and large groups, including organisations. Show less



Astar Tutors

• Singapore
• Education Administration Programs
• 1 - 100 Employee

• Private Tutor

  • Dec 2020 - Dec 2021



Adecco

• Switzerland
• Staffing and Recruiting
• 700 & Above Employee

• Retail Sales Associate

  • Dec 2020 - May 2021

  Represented Samsung Electronics on the sales floor to actively promote the products and answer customer inquiries with excellent product knowledge. She provided after sales service in helping customers unbox their purchase, and set up their new devices with technical support. Represented Samsung Electronics on the sales floor to actively promote the products and answer customer inquiries with excellent product knowledge. She provided after sales service in helping customers unbox their purchase, and set up their new devices with technical support.



Silverback Air-conditioning Solutions

• Singapore
• Computers and Electronics Manufacturing

• Article Writer

  • Feb 2021 - Feb 2021

  Wrote on topics related to electronics. Although her time with them was short, she learnt about Search Engine Optimisation (SEO) and how to increase bounce rate. Wrote on topics related to electronics. Although her time with them was short, she learnt about Search Engine Optimisation (SEO) and how to increase bounce rate.



ALIVE

• Singapore
• Advertising Services
• 1 - 100 Employee

• Brand Ambassador

  • Dec 2019 - Dec 2019

  Represented the client Sopexa Apples as a Brand Ambassador; received training regarding providing the best customer service possible with this brand. Represented the client Sopexa Apples as a Brand Ambassador; received training regarding providing the best customer service possible with this brand.



GIC

• Financial Services
• 700 & Above Employee

• Secondee

  • Nov 2019 - Dec 2019

  She was attached to the Department of Communications and Corporate Affairs, as part of the MOE English Language Elective Scholarship programme. Conducted research and presentations on digital marketing strategies with a focus on social media. During her short stint with GIC, she was tasked to craft the CEO’s New Year’s message. She contacted GICians from different global branches to gain insight on what GICians hoped to hear from their CEO. She was attached to the Department of Communications and Corporate Affairs, as part of the MOE English Language Elective Scholarship programme. Conducted research and presentations on digital marketing strategies with a focus on social media. During her short stint with GIC, she was tasked to craft the CEO’s New Year’s message. She contacted GICians from different global branches to gain insight on what GICians hoped to hear from their CEO.



Mum's Kitchen

• Cafe Server

  • Dec 2018 - Dec 2019

  Provided quality customer service as a cafe server at Mum’s Kitchen Pop-Up Cafe held at Popular Bookfest in 2018 and 2019. She assisted with cafe set up each morning, and with closing at night. She guided customers in ordering suitable food items for their diets, and served them their food. She maintained the upkeep of the cafe. Provided quality customer service as a cafe server at Mum’s Kitchen Pop-Up Cafe held at Popular Bookfest in 2018 and 2019. She assisted with cafe set up each morning, and with closing at night. She guided customers in ordering suitable food items for their diets, and served them their food. She maintained the upkeep of the cafe.



The Caffeine Experience

• Singapore
• Food and Beverage Services
• 1 - 100 Employee

• Cafe Assistant

  • Nov 2018 - Dec 2018

  Sonya learnt under the head Barista to make coffee and other drinks for customers. She handled over 100+ payment transactions per day, and could work in a fast paced environment especially during the peak lunch hour period. She served food and beverages to customers, and maintained cafe cleanliness. She also attended to Grab and Foodpanda delivery orders. Sonya learnt under the head Barista to make coffee and other drinks for customers. She handled over 100+ payment transactions per day, and could work in a fast paced environment especially during the peak lunch hour period. She served food and beverages to customers, and maintained cafe cleanliness. She also attended to Grab and Foodpanda delivery orders.



I’m Kim Korean BBQ

• Orchard, Singapore

• Waitress

  • May 2017 - Jun 2017

  She worked as a server in I’m Kim Junior Korean BBQ restaurant located at SCAPE. She assisted with upkeep of restaurant cleanliness, and helped with kitchen preparation of drinks and sides. She worked as a server in I’m Kim Junior Korean BBQ restaurant located at SCAPE. She assisted with upkeep of restaurant cleanliness, and helped with kitchen preparation of drinks and sides.