Experience

RefleXion Medical

• United States
• Medical Equipment Manufacturing
• 100 - 200 Employee

• Administrative Assistant

  • Jun 2021 - Present

  Supporting Co-Founder/ Chief Technology Officer, Chief Business Officer, and VP of Marketing Supporting Co-Founder/ Chief Technology Officer, Chief Business Officer, and VP of Marketing



Apple

• United States
• Computers and Electronics Manufacturing
• 700 & Above Employee

• Expert

  • 2019 - Jun 2021

  Facilitate long-term organizational success while managing various business operations, including revenue generation, owner’s creation, brand loyalty maximization, and cultivation of a rich customer experience. Regularly engage with customers to develop lasting relationships while identifying their requirements and resolving a variety of complex issues. Assist customers with setting up newly purchased products, as well as offering personalization services. Leverage internal… Show more Facilitate long-term organizational success while managing various business operations, including revenue generation, owner’s creation, brand loyalty maximization, and cultivation of a rich customer experience. Regularly engage with customers to develop lasting relationships while identifying their requirements and resolving a variety of complex issues. Assist customers with setting up newly purchased products, as well as offering personalization services. Leverage internal resources, colleagues’ knowledge, and on-the-job training opportunities to gain an in-depth understanding of available products and services, delivering active functional support at the Genius Bar. Accurately interpret data on in-store, online, and third-party products, as well as the Apple ecosystem, to deliver top-tier purchasing options and quality solutions for financing and carrier contracts. Offer visionary leadership to team members, ensuring successful achievement of product zone performance goals. Serve as a change agent for new products, services, and company initiatives to improve business efficacy. Coached and mentored up to 120 individuals while managing breaks and lunches as Support Leader. Led, inspired, and managed company vision to achieve strategic priorities, leveraging peer-to-peer relationships and dealing with ambiguity to skillfully manage the ever-changing environment. Attended weekly leadership meetings to receive performance feedback, implementing recommendations to ensure smooth daily store operations.

• Business Expert

  • 2014 - 2019

  Expertly prioritized and managed business and organizational initiatives to ensure smooth and efficient workflows. Orchestrated engaging workshops covering business-focused materials and coordinated one-on-one briefings to identify unique solutions to meet customer requirements, achieving a 98% customer satisfaction rate. Coordinated exhaustive individual and group training sessions to enhance each employee’s skillset and focus their abilities on meeting the demands of the… Show more Expertly prioritized and managed business and organizational initiatives to ensure smooth and efficient workflows. Orchestrated engaging workshops covering business-focused materials and coordinated one-on-one briefings to identify unique solutions to meet customer requirements, achieving a 98% customer satisfaction rate. Coordinated exhaustive individual and group training sessions to enhance each employee’s skillset and focus their abilities on meeting the demands of the business market. Consistently ranked as a Top 3 Store in corporate revenue across the region while directing the operational activities of a sales team managing a $210K weekly revenue goal. Fostered strong and lasting customer relationships, using CRMs to administer pipelines from $100K to $400K.

• Lead Inventory Control Specialist

  • 2011 - 2014

  Maintained optimal inventory and on-site product levels by delivering exceptional guidance and coaching to diverse and highly skilled team members. Liaised with regional management and leadership teams to deliver an increase in business productivity. Oversaw the streamlining of the inventory team organizational structure to optimize efficiency while simultaneously obtaining multi-million-dollar product deliveries.

• Training & Recruitment/ Market Support

  • 2007 - 2011

  Accelerated and enhanced the efficacy of training sessions by implementing unique instruction tactics in collaboration with Apple staff. Onboarded new talent during a three-day immersive classroom training, as well as writing and facilitating a two-week hands-on training, enhancing the performance of 45 new recruits. Assisted the market leader with managing four Apple locations across the East Bay Area, serving as a conversational bridge between staff and management to increase… Show more Accelerated and enhanced the efficacy of training sessions by implementing unique instruction tactics in collaboration with Apple staff. Onboarded new talent during a three-day immersive classroom training, as well as writing and facilitating a two-week hands-on training, enhancing the performance of 45 new recruits. Assisted the market leader with managing four Apple locations across the East Bay Area, serving as a conversational bridge between staff and management to increase operational efficiency. Successfully led the completion and provision of complex project deliverables, effectively cooperating with Apple corporate offices to meet strict time and budget constraints. Increased product awareness among 30 personnel through engaging product presentations. Spearheaded multiple hiring events and performed extensive talent acquisition for up to 900 candidates using in-depth knowledge of Virtual Edge.



We the Future Records

• San Francisco, California / Brooklyn, New York

• Artist & Repertoire Director

  • 2013 - 2016

  Attracted highly skilled artists to the label by formulating and executing an in-depth release strategy across the San Francisco Bay Area. Independently managed all corresponding social media marketing, events coordination, tour planning, publishing, and administrative tasks for assigned artists. Established productive partnerships with a wide array of sponsors while preparing national tour date schedules and securing venues and other performance services. Attracted highly skilled artists to the label by formulating and executing an in-depth release strategy across the San Francisco Bay Area. Independently managed all corresponding social media marketing, events coordination, tour planning, publishing, and administrative tasks for assigned artists. Established productive partnerships with a wide array of sponsors while preparing national tour date schedules and securing venues and other performance services.