Experience

COSTI

• Canada
• Non-profit Organizations
• 100 - 200 Employee

• Bilingual Program Coordinator

  • Dec 2019 - Present

  • Collaborates closely with project team and francophone partners. • Develops templates, formats, reports, forms, systems and effectively coordinate all aspects of the project in both French and English. • Develops and translates new resources in French on need basis. • Monitors delivery of O2O workshops, ISC Let’s Connect and One-on-One Sessions. • Trains facilitators and provides additional support to facilitators as required for developing presentations for both projects. •… Show more • Collaborates closely with project team and francophone partners. • Develops templates, formats, reports, forms, systems and effectively coordinate all aspects of the project in both French and English. • Develops and translates new resources in French on need basis. • Monitors delivery of O2O workshops, ISC Let’s Connect and One-on-One Sessions. • Trains facilitators and provides additional support to facilitators as required for developing presentations for both projects. • Creates opportunities for intra/inter agency collaboration and maintains and enhances relationships. • Delivers live and recorded webinars in English and French for O2O and ISC. Show less



Bayshore HealthCare

• Canada
• Hospitals and Health Care
• 700 & Above Employee

• Client Service Coordinator

  • Jan 2018 - Dec 2019

  -Handle and document prospective client inquiries regarding requests for care and service -Assess client service needs in consultation with the Supervisors -Schedule licensed and unlicensed employees for care and service assignments such that there is an appropriate match between the client’s needs and the qualifications, skills and abilities of Field employees; promote consistency of caregiver assignments and coordination of services. - Report and Collaborate with other Case… Show more -Handle and document prospective client inquiries regarding requests for care and service -Assess client service needs in consultation with the Supervisors -Schedule licensed and unlicensed employees for care and service assignments such that there is an appropriate match between the client’s needs and the qualifications, skills and abilities of Field employees; promote consistency of caregiver assignments and coordination of services. - Report and Collaborate with other Case Managers, funder or government program as required. - Complete data entry and maintain accurate current scheduling documentation. - Assist with training and mentoring of new staff. - Assist with the supervision, recruitment and orientation of Field employees as requested. - Handle and document client concerns and complaints in a timely manner - Participate in ongoing internal and/or external continuing education activities. Show less



TD

• Canada
• Banking
• 700 & Above Employee

• Customer Account Specialist

  • May 2017 - Jan 2018

  Toronto, Canada Area -Actively manage a queue of past-due accounts to ensure company delinquency and write-off targets remain at acceptable levels. -Initiate outbound calls to all delinquent customers based on timing tree. -Handle all inbound calls on delinquent accounts, regardless of who the account has been assigned to. -Ensure accuracy of customer information by maintaining computerized notes and updating residence, employment and banking information. -Assist team members in contacting past-due… Show more -Actively manage a queue of past-due accounts to ensure company delinquency and write-off targets remain at acceptable levels. -Initiate outbound calls to all delinquent customers based on timing tree. -Handle all inbound calls on delinquent accounts, regardless of who the account has been assigned to. -Ensure accuracy of customer information by maintaining computerized notes and updating residence, employment and banking information. -Assist team members in contacting past-due accounts to achieve team and individual targets on a monthly basis. -Perform basic skip tracing functions when required. -Contribute to the promotion and maintenance of positive customer relations by offering strategies to delinquent customers for the benefit of TDAF and the customer. -Recommend solutions on delinquent accounts such as Deferral payments, Re-writes and Repossessions. -Escalates accounts and issues according to Collections policies & procedures. Show less



Bangladeshi-Canadian Community Services (BCS)

• Canada
• Non-profit Organizations
• 1 - 100 Employee

• Project Coordinator

  • Aug 2016 - Aug 2017

  -Coordinated a project targeted towards the seniors -Organized field trips for the seniors -Outreach -Conducted computer skills course for seniors -Helped executives plan health workshops -Accompanied seniors at their appointments as an interpreter

• Co-op Student

  • Jan 2016 - Aug 2016

  Toronto, Ontario, Canada • Coordinate cultural events • Help executives plan programs • Supervise the youth and senior programs • Perform various clerical work to organize special events • Perform a research on South Asian seniors with executives • Write proposals for funding • Conduct focus group discussions • Accompany seniors at their appointments as an interpreter • Supervise the summer students



Catholic Children'sAid Society of Toronto

• Canada

• Social Services Assistant (Co-op Student)

  • Sep 2016 - Apr 2017

  Toronto, Ontario, Canada -Attend access visits between caregivers and their children -Prepare access rooms for visits -Work cooperatively with the Social Service Assistant team -Greet families and supporting them during visits -Document visits by writing reports



TELUS

• Canada
• Telecommunications
• 700 & Above Employee

• Technical Support

  • Jan 2015 - Aug 2015

  Montreal, Canada Area • Responding to and investigating client requests via telephone and email • Handle the escalation of support calls from frontline agents • Assist providers with their online problems by providing accurate information and finding solutions to their problems • Become familiar with each client and their respective applications.



Opinion Search

• Canada
• Market Research
• 1 - 100 Employee

• Telephone Interviewer

  • Dec 2013 - Oct 2014

  Montreal, Canada Area • Conducting outbound phone interviews • Ensuring that you reach the target respondent and scheduling call backs as necessary • Following strict industry quality guidelines for obtaining consistently unbiased data • Practicing good customer service/telephone techniques at all times • Maintaining confidentiality of procedures, scripts and respondent information at all times