Experience

Abnormal Security

• United States
• Computer and Network Security
• 300 - 400 Employee

• Strategic Program Manager

  • Jun 2022 - Present



Valor Performance, Inc.

• United States
• Professional Training and Coaching
• 1 - 100 Employee

• Performance Executive Coach

  • Sep 2017 - Present

  Valor Performance Coaches help sales professionals, managers and executives sustain peak performance by ensuring they have the necessary training and preparation to operate at full capacity under pressure. Valor Performance Coaches help sales professionals, managers and executives sustain peak performance by ensuring they have the necessary training and preparation to operate at full capacity under pressure.



Spin

• United States
• Technology, Information and Internet
• 200 - 300 Employee

• Program Manager

  • Feb 2021 - Jun 2022

  I wear two hats- first, I work in strategy and lead implementation for our scooter parking/charging system, known as Spin Hubs. Second, I function in a product operations role to help maximize take rates and optimize revenue captured on our payments/fraud team. Spin Hubs: - Launched ad hub business in our first markets- Pittsburgh, UC San Diego and Omaha- bringing Spin from 0 to live in 2020 - Built and managed installation process from ground up to align internal cross functional… Show more I wear two hats- first, I work in strategy and lead implementation for our scooter parking/charging system, known as Spin Hubs. Second, I function in a product operations role to help maximize take rates and optimize revenue captured on our payments/fraud team. Spin Hubs: - Launched ad hub business in our first markets- Pittsburgh, UC San Diego and Omaha- bringing Spin from 0 to live in 2020 - Built and managed installation process from ground up to align internal cross functional partners as well as external partners and vendors - Lead deep dive of siting process for cities and campuses to understand how to maximize ad revenue, which has increased expected ad revenue 50% - Lead UX and product strategy for hubs, including developing user education flows in-app and on station - Led first hub user research survey to understand perspective on what customers want from hubs - Ran parking point experiments to investigate elasticity of user incentive amounts Yield Optimization (Payments & Fraud): - Increased take rate from ~70% March 2020 to 91% December 2020 - Run experiments on preauth amounts to maximize take rate - Researched and built qualitative framework to inform product and operations to help reduce loss of revenue (take rate/payment fraud) and loss of assets (scooters) leading to 30% reduction - Iterated Spin Access program to cut abuse/negative balance accrual by 70% - Lead payment product rollouts to Market Ops - Consulted on formation of Product Ops organization and structure company-wide Other: - Organize initiatives on Ops Culture Team (nominated by my peers): communications cadence, ops org values, leadership development programs - Mentor individuals in market ops- act as a sounding board to think through management challenges and different ways to drive performance - Consult on company culture initiatives- all hands, company values, women in ops

• Regional Operations Manager

  • Feb 2020 - Mar 2021



Lyft

• United States
• Ground Passenger Transportation
• 700 & Above Employee

• Operations Lead

  • Apr 2018 - Feb 2020

  I managed driver experience in the Mid Atlantic-- my team and I worked to ensure drivers have the best experience to pass along to their passengers. I am an expert in root cause analysis, and work tirelessly to bring feedback from the field back to product managers and cross functional partners to continually improve the driver experience. • Optimized driver experience process, using data to improve in person flow, identify patterns and bugs in app, and work cross… Show more I managed driver experience in the Mid Atlantic-- my team and I worked to ensure drivers have the best experience to pass along to their passengers. I am an expert in root cause analysis, and work tirelessly to bring feedback from the field back to product managers and cross functional partners to continually improve the driver experience. • Optimized driver experience process, using data to improve in person flow, identify patterns and bugs in app, and work cross functionally with Product teams to fix • Recruited, hired, trained, and developed a team of 10+ • Increased KPI’s (NPS, CSAT, wait/service time) 25% and successfully doubled operating hours and staff size in first 30 days; consistently set and exceed increasing targets for core metrics QoQ. • Re imagined and re envisioned what metrics of success look like in a rapidly shifting driver service operation • Set strategy and led roll out of Local Driver Advisory Councils in 46 markets to authentically scale community engagement among local drivers and to collect feedback directly from the gemba • Designed and managed internal tool to escalate feedback from all field teams to HQ Product, Customer Experience, and Driver Experience teams to influence global roadmaps • Led Mid Atlantic driver marketing, to provide increased engagement and value to Lyft Drivers, including partnerships with Kindercare and DC Public Library that are scaling nationally • Built and executed Mid Atlantic strategy to deploy Lyft Amp. My data-driven local ideas had such impact influencing driver behavior that they were scaled nationally and led to 30% increased global Amp utilization Show less I managed driver experience in the Mid Atlantic-- my team and I worked to ensure drivers have the best experience to pass along to their passengers. I am an expert in root cause analysis, and work tirelessly to bring feedback from the field back to product managers and cross functional partners to continually improve the driver experience. • Optimized driver experience process, using data to improve in person flow, identify patterns and bugs in app, and work cross… Show more I managed driver experience in the Mid Atlantic-- my team and I worked to ensure drivers have the best experience to pass along to their passengers. I am an expert in root cause analysis, and work tirelessly to bring feedback from the field back to product managers and cross functional partners to continually improve the driver experience. • Optimized driver experience process, using data to improve in person flow, identify patterns and bugs in app, and work cross functionally with Product teams to fix • Recruited, hired, trained, and developed a team of 10+ • Increased KPI’s (NPS, CSAT, wait/service time) 25% and successfully doubled operating hours and staff size in first 30 days; consistently set and exceed increasing targets for core metrics QoQ. • Re imagined and re envisioned what metrics of success look like in a rapidly shifting driver service operation • Set strategy and led roll out of Local Driver Advisory Councils in 46 markets to authentically scale community engagement among local drivers and to collect feedback directly from the gemba • Designed and managed internal tool to escalate feedback from all field teams to HQ Product, Customer Experience, and Driver Experience teams to influence global roadmaps • Led Mid Atlantic driver marketing, to provide increased engagement and value to Lyft Drivers, including partnerships with Kindercare and DC Public Library that are scaling nationally • Built and executed Mid Atlantic strategy to deploy Lyft Amp. My data-driven local ideas had such impact influencing driver behavior that they were scaled nationally and led to 30% increased global Amp utilization Show less



Gulf Coast Youth Sailing Association

• Houston, Texas Area

• Executive Director

  • Oct 2014 - Sep 2017

  • Set and implemented program strategy; budgeted and managed operations with a total annual revenue of $1.25mm • Orchestrated multi-class schedule, 200 days/year racing and training per athlete, average 10 competitions/year domestic and international • Liaised with all key stakeholders, building support and addressing any concerns by communicating often and involving all stakeholders in development plans • Managed organization’s digital channels including building website and managing… Show more • Set and implemented program strategy; budgeted and managed operations with a total annual revenue of $1.25mm • Orchestrated multi-class schedule, 200 days/year racing and training per athlete, average 10 competitions/year domestic and international • Liaised with all key stakeholders, building support and addressing any concerns by communicating often and involving all stakeholders in development plans • Managed organization’s digital channels including building website and managing social media presence to attract new athletes and engage stakeholders • Launched and successfully completed international hiring search for elite coaching staff • Analyzed individual performance metrics and created data-driven custom training plans to hone in on key areas for individual development • Doubled number of athletes on team within first two years, exceeding expected growth targets • Increased number of top 10 finishes by 5x, leading all team members to qualify for US Youth Nationals and World Championships 2015-2017. Won Youth Worlds Gold Medal in Dec 2017 Show less • Set and implemented program strategy; budgeted and managed operations with a total annual revenue of $1.25mm • Orchestrated multi-class schedule, 200 days/year racing and training per athlete, average 10 competitions/year domestic and international • Liaised with all key stakeholders, building support and addressing any concerns by communicating often and involving all stakeholders in development plans • Managed organization’s digital channels including building website and managing… Show more • Set and implemented program strategy; budgeted and managed operations with a total annual revenue of $1.25mm • Orchestrated multi-class schedule, 200 days/year racing and training per athlete, average 10 competitions/year domestic and international • Liaised with all key stakeholders, building support and addressing any concerns by communicating often and involving all stakeholders in development plans • Managed organization’s digital channels including building website and managing social media presence to attract new athletes and engage stakeholders • Launched and successfully completed international hiring search for elite coaching staff • Analyzed individual performance metrics and created data-driven custom training plans to hone in on key areas for individual development • Doubled number of athletes on team within first two years, exceeding expected growth targets • Increased number of top 10 finishes by 5x, leading all team members to qualify for US Youth Nationals and World Championships 2015-2017. Won Youth Worlds Gold Medal in Dec 2017 Show less



TEI Planning + Design

• United States
• Civil Engineering
• 1 - 100 Employee

• Research Assistant

  • Feb 2016 - Dec 2016

  • Developed synopsis of sidewalk management strategies nationwide • Analyzed funding structures and made recommendations to City of Houston • Reported to Geoff Carleton, who led Houston’s Metro Transit System Reimagining Project • Developed synopsis of sidewalk management strategies nationwide • Analyzed funding structures and made recommendations to City of Houston • Reported to Geoff Carleton, who led Houston’s Metro Transit System Reimagining Project



United States Olympic & Paralympic Committee

• United States
• Spectator Sports
• 500 - 600 Employee

• Olympic Athlete

  • Feb 2004 - Sep 2014

  • Competed at 2012 London Olympic Games, ranked #1 in the world, finished 9th at Games • Won 5 medals at 2011-2012 Sailing World Cup Series, finished top 5 at all 8 competitions competing against the top 50-75 ranked teams in the world • Coordinated fundraising events & individual donations to sustain $150k annual budget; managed 501c(3) foundation Team Go Sail to support women in Olympic Sailing in the United States • Developed marketing strategy managed web design, social media… Show more • Competed at 2012 London Olympic Games, ranked #1 in the world, finished 9th at Games • Won 5 medals at 2011-2012 Sailing World Cup Series, finished top 5 at all 8 competitions competing against the top 50-75 ranked teams in the world • Coordinated fundraising events & individual donations to sustain $150k annual budget; managed 501c(3) foundation Team Go Sail to support women in Olympic Sailing in the United States • Developed marketing strategy managed web design, social media campaigns, and content creation @TeamGOSail • Managed shipping and travel logistics for equipment and team travel across N. America, Europe, and Oceania • Won US Olympic Trials in 2012; placed 3rd in 2008; placed 6th in 2004 Show less • Competed at 2012 London Olympic Games, ranked #1 in the world, finished 9th at Games • Won 5 medals at 2011-2012 Sailing World Cup Series, finished top 5 at all 8 competitions competing against the top 50-75 ranked teams in the world • Coordinated fundraising events & individual donations to sustain $150k annual budget; managed 501c(3) foundation Team Go Sail to support women in Olympic Sailing in the United States • Developed marketing strategy managed web design, social media… Show more • Competed at 2012 London Olympic Games, ranked #1 in the world, finished 9th at Games • Won 5 medals at 2011-2012 Sailing World Cup Series, finished top 5 at all 8 competitions competing against the top 50-75 ranked teams in the world • Coordinated fundraising events & individual donations to sustain $150k annual budget; managed 501c(3) foundation Team Go Sail to support women in Olympic Sailing in the United States • Developed marketing strategy managed web design, social media campaigns, and content creation @TeamGOSail • Managed shipping and travel logistics for equipment and team travel across N. America, Europe, and Oceania • Won US Olympic Trials in 2012; placed 3rd in 2008; placed 6th in 2004 Show less



Manhattan Sailing School

• Recreational Facilities
• 1 - 100 Employee

• Project Manager

  • Aug 2012 - Jun 2014

  • Coordinated $2.2 mm purchase of 150’ S/V Arabella to enable club expansion. This included securing financing, developing business plan, budgeting, staffing, and marketing campaign • Developed new web strategy, managing restructuring and graphic design of myc.org • Wrote and organized layout of 100+ pp Annual Report to Battery Park City Authority, which led to RFP renewal • Liaised with local government officials on various club projects, including development of junior sailing… Show more • Coordinated $2.2 mm purchase of 150’ S/V Arabella to enable club expansion. This included securing financing, developing business plan, budgeting, staffing, and marketing campaign • Developed new web strategy, managing restructuring and graphic design of myc.org • Wrote and organized layout of 100+ pp Annual Report to Battery Park City Authority, which led to RFP renewal • Liaised with local government officials on various club projects, including development of junior sailing program in Liberty State Park, serving 300+ NJ/NY youth annually • Managed $500k rehabilitation of North Cove Marina docks post Hurricane Sandy • Planned and hosted club events for up to 250 guests, including annual gala for New York Harbor Sailing Foundation which facilitates waterfront access to underprivileged NYC youth Show less • Coordinated $2.2 mm purchase of 150’ S/V Arabella to enable club expansion. This included securing financing, developing business plan, budgeting, staffing, and marketing campaign • Developed new web strategy, managing restructuring and graphic design of myc.org • Wrote and organized layout of 100+ pp Annual Report to Battery Park City Authority, which led to RFP renewal • Liaised with local government officials on various club projects, including development of junior sailing… Show more • Coordinated $2.2 mm purchase of 150’ S/V Arabella to enable club expansion. This included securing financing, developing business plan, budgeting, staffing, and marketing campaign • Developed new web strategy, managing restructuring and graphic design of myc.org • Wrote and organized layout of 100+ pp Annual Report to Battery Park City Authority, which led to RFP renewal • Liaised with local government officials on various club projects, including development of junior sailing program in Liberty State Park, serving 300+ NJ/NY youth annually • Managed $500k rehabilitation of North Cove Marina docks post Hurricane Sandy • Planned and hosted club events for up to 250 guests, including annual gala for New York Harbor Sailing Foundation which facilitates waterfront access to underprivileged NYC youth Show less