Experience

The Washington Trust Company

• United States
• Banking
• 300 - 400 Employee

• Flex Banker

  • Dec 2022 - Present

  - Accurately handle customer transactions while interacting with the customer - Understand and adhere to bank regulations and procedures - Use a relationship-building strategy to give the customer a greater banking experience. - Proactively search for and suggest the best products and services that meet the needs of the customer - Understand and employ the various bank systems and equipment - Accurately handle customer transactions while interacting with the customer - Understand and adhere to bank regulations and procedures - Use a relationship-building strategy to give the customer a greater banking experience. - Proactively search for and suggest the best products and services that meet the needs of the customer - Understand and employ the various bank systems and equipment



Santander Bank, N.A.

• United States
• Banking
• 700 & Above Employee

• Branch Operations Manager

  • Oct 2021 - May 2022

  Specialist, Branch Operations Manager performs the operations and service functions of the branch, including adherence to all security, reconciliation, monitoring and balancing policies and proceduresS/he specializes in our branch customer experience through lobby management, transactions, and servicing for retail and business customersAs a branch leader, the Branch Operations Manager acts as a trusted expert on a wide range of policies providing clarity, guidance on execution, and assistance with escalationsAdheres to applicable compliance/operational risk controls in accordance with Company or regulatory standards and policies. Functions as the Vault and/or ATM Custodian, to include balancingCompletes branch currency ordering, maintains negotiable inventory, and maintains audit logsPerforms sporadic teller cash counts. Acts as the second in command to the branch manager, taking a leadership role to ensure fundamental behaviors and routines are executed. For example, announces new products and services, customer experience scripting, operations updates, daily plan, key activities to accomplish for the day. Assists branch manager with staff schedulingProvides a variety of transactions for customers, including typical consumer transactions i.e., cashes checks and processes checking and savings account withdrawals and balancing duties, etc., while. seeking opportunities to develop customer relationships and identify sales opportunities; utilizes basic sales techniques to deepen existing customer/prospect relationshipsResearches and resolves account problems in partnership with Branch ManagerObserves end to end teller transactions and using coaching tools, prompts to help team members improve customer experience in branch. Effectively communicate with customers to ensure a great customer experience, consistently executing the behaviors required to deliver respect through Santander’s Customer Experience standards. Show less

• Teller

  • Mar 2020 - Nov 2021



Rhode Island Hospital

• United States
• Hospitals and Health Care
• 700 & Above Employee

• Pharmacy Technician

  • Oct 2018 - Jun 2019



Neighborhood Health Plan of Rhode Island

• Insurance
• 300 - 400 Employee

• Mail Room Clerk

  • Oct 2016 - Oct 2018

  - Sort mail and packages for delivery to various departments- Weigh mail and applied the proper postage for all outgoing mail- Manage and stock office supplies and coffee supplies on a daily - Manage to sort and open all incoming mail and placed mail in the correct department bin- Document all incoming packages from UPS or FedEx using a Arrival software- Open, count, and sort all claims that the company receives for the claims clerks to process on a daily basis- Assists other departments with special mailings to members and other assignments assigned Show less

• Receptionist

  • Jan 2015 - Oct 2016

  - Greet, assist and direct guests, employees, and the general public entering the organization- Answer all incoming calls and handle all caller's inquiries- Accept and log packages delivered to the front desk and distribute to the appropriate employee- Document all returned mail daily using Acuity- Maintain a neat and pleasant appearance of the reception area

• Member Services Specialist III

  • Jul 2014 - Jan 2015

  - Confirm interpreter services for 80+ daily appointments for Neighborhood Health Plan members- Document 30 to 60 issues daily for Call Me Letters using Health Rules- Transfer 20+ daily calls using the Switchboard resulting in provider and member satisfaction



Macy's

• United States
• Retail
• 700 & Above Employee

• Store Associate

  • Oct 2015 - Jan 2017

  - Met and made a connection with customers to ensure exceptional customer service - Asked questions and listened to shoppers' needs, then giving options and advice on meeting those needs - Maintained good housekeeping standards to ensure customers find their needs in an easy way - Handled all returns courteously and professionally - Develop product knowledge by reading current vendor tags and pamphlets in order to communicate it to the customer - Adhered to Loss Prevention and inventory control and compliance procedures for the security of customers and associates - Inspired customers to buy, celebrate the purchase, and create a lasting positive impression of Macy's, the purchase, and myself Show less