Manager of Service Programs

• Nov 2020 - Present

Volunteer and Employee Engagement Manager

• Sep 2018 - Nov 2020

Partners with department managers to create ongoing volunteer opportunities for both individuals and groups, as well as short-term internships; identifies volunteer opportunities and establishes recruitment and placement priorities. Develops strategies for recruiting new volunteers and volunteer groups, including drafting, preparing, and updating recruitment materials in print and for our website. Oversees BHCHP’s partnership with Boston Cares; Boston College’s PULSE and 4Boston; Simmons Hand to Hand; colleges and universities; and faith-based organizations, etc. Show less

Rapid Re-Housing Search Specialist (Temporary)

• Mar 2018 - Sep 2018

Worked as part of the coordinated and integrated Boston Rapid Re-Housing Continuum. Utilized a Housing First framework to assertively identify housing necessary to meet the needs of Pine Street Inn guests and continuum members. Negotiated with landlords, government agencies, and property management companies to cultivate, develop, and maintain all types of housing in and around Boston. Worked as part of the coordinated and integrated Boston Rapid Re-Housing Continuum. Utilized a Housing First framework to assertively identify housing necessary to meet the needs of Pine Street Inn guests and continuum members. Negotiated with landlords, government agencies, and property management companies to cultivate, develop, and maintain all types of housing in and around Boston.

Check In Program & Wellness Center Coordinator

• Nov 2013 - Dec 2017

Founded in 1983, AIDS Action is New England’s largest AIDS service organization. For three decades, AAC has been advocating at all levels of government for fair and effective AIDS policies, conducting cutting edge HIV prevention programs, and providing health and wellness services to people already living with HIV. ·Recruited, oriented, coached, and motivated multi-cultural team of 35+ Check-In Program volunteers providing caring, non-judgmental support over the telephone to over 600 agency clients·Led cross functional, multi departmental initiatives to implement Agency’s core mission and improve health outcomes for clients·Authored, edited and updated all recruitment and training materials for Check-In Program·Tracked program performance across multiple metrics·Developed procedures for program to support colleagues and partner departments, from conducting Federally mandated housing surveys to short term, emergency Case Management Show less

Client Advocate

• Jun 2012 - Nov 2013

·Worked one-on-one with HIV+ clients ensuring needs were met and maximizing health outcomes ·Advocated for clients on a wide range of issues including (but not limited to) housing, mental health, medication adherence, VA benefits, utility assistance, sexual health, ESL, unemployment assistance·Assigned a diverse set of clients, demonstrating an ability to work with people of different races, ethnicities, sexual and gender identities and expressions, ages, abilities, and experiences

Appeal Analyst

• Jun 2008 - Nov 2011

·Lead member appeals analyst, resolving complex and emotionally charged care issues while keeping BMCHP in strict compliance with state regulations and National Committee for Quality Assurance (NCQA) standards. ·Ensured the complete, thorough and contextually accurate review of thousands of member appeals, helping BMCHP earn perfect scores from external agency audits. ·Primary contact regarding all member appeal issues for customer facing departments. ·Lead member appeals analyst, resolving complex and emotionally charged care issues while keeping BMCHP in strict compliance with state regulations and National Committee for Quality Assurance (NCQA) standards. ·Ensured the complete, thorough and contextually accurate review of thousands of member appeals, helping BMCHP earn perfect scores from external agency audits. ·Primary contact regarding all member appeal issues for customer facing departments.

Analyst

• 2004 - 2008

Special Education

• Aug 2001 - Jun 2004

Supervisor

• 1999 - 2001