Experience

Hearsay Systems

• United States
• Financial Services
• 300 - 400 Employee

• Chief Product Officer

  • Jul 2022 - Present

• Global Vice President, Product

  • Sep 2019 - Jul 2022



Guidewire Software

• United States
• Software Development
• 700 & Above Employee

• Vice President, Product Management

  • Oct 2013 - Aug 2019

  Guidewire is the global leader in core systems, digital engagement, and data & analytics for property and casualty insurers. My team and I develop vision, strategy, roadmaps, and plans for products and solutions for local, regional, national, and multinational insurers to run their businesses, engage with their customers and distribution channels, envision new insurance offerings, and take them to market. My team consists of product managers and industry specialists in 7 countries and multiple development centers.Responsibilities• Vision, strategy, and roadmap for multiple product suites, each comprised of multiple products• Customer engagement at the board level, with executive decision-makers, and with implementation and user teams• Internal engagement at all levels and with all functions across the company• Product management of both SaaS and non-SaaS products at all lifecycle stagesAccomplishments• Built and evangelized cloud transformation vision and strategy for non-SaaS products’ reinvention as cloud-native products and solutions• Transformed organization from product focus to solution focus• Unified product vision and strategy across a set of related and unrelated products Show less

• Director, International Product Management

  • Apr 2009 - Oct 2013

  From 2005 to the present, Guidewire has grown from selling in the US and Canada to customers in 32 countries across six continents. My team and I developed vision, strategy, roadmaps, and plans for internationalization and localization of our product suites. We did the same for jurisdiction-specific solutions across several strategic markets including Japan, France, Germany, and the London Market for insurance.Accomplishments• Transformed a US-centric product suite to an international suite, supporting unlimited markets on a single code base• Engaged directly with flagship customers in each new market to build durable customer relationships and ensure adoption• Built high-performing development teams in strategic markets in Asia and Europe to serve jurisdiction-specific needs Show less

• International Growth Initiatives

  • Apr 2007 - Apr 2009

  From 2007 to 2009, Guidewire expanded from three markets (US, Canada, and ANZ) to Asia and Europe. Part of a two-person SWAT team, I spent six months living in each of four emerging markets (the UK, France, Japan, and Germany) building teams and talent, working directly with customers on proofs of concept and through complex enterprise sales cycles while training the teams that would maintain those relationships going forward.Accomplishments• Engaged with and closed initial customers in three markets: UK, France, and Japan, and engaged with early prospects in Germany• Early lead development work in multiple additional markets, including Spain, Italy, South Africa, and the London Market for insurance, many of which have since become Guidewire customers• Built international market knowledge within Guidewire, leading to our ability to expand our product suite internationally Show less

• Director, Technical Marketing

  • Sep 2005 - Apr 2007

  From 2005 through early 2007 as a startup, Guidewire began to formalize our approach to selling, including establishing a formal technical marketing practice to support our field sales efforts with packaged demonstration software. I built and led the technical marketing team, a small team of developers focused on building solutions to demonstrate the value of our software for the US, Canada, and ANZ markets.



Epiphany

• United States
• Software Development
• 1 - 100 Employee

• Director, Technical Marketing

  • Jan 2001 - Sep 2005

  As a mid-sized company, Epiphany established a technical marketing practice to support our field sales efforts with solutions built atop its organically- and acquisition-grown set of software products. I built and led the technical marketing team, a small team of developers focused on crafting solutions, bringing together multiple CRM systems, marketing analytics systems, and Epiphany’s flagship marketing automation software. As a mid-sized company, Epiphany established a technical marketing practice to support our field sales efforts with solutions built atop its organically- and acquisition-grown set of software products. I built and led the technical marketing team, a small team of developers focused on crafting solutions, bringing together multiple CRM systems, marketing analytics systems, and Epiphany’s flagship marketing automation software.



Clarify

• United States
• Software Development
• 1 - 100 Employee

• Sr. Manager, Corporate Sales Engineering

  • Oct 1995 - Jan 2001

  Clarify was an early pioneer of Customer Relationship Management software. I joined Metropolis Software, soon acquired by Clarify, starting as a Corporate Sales Engineer, developing demonstration and prototype solutions, then growing into leadership, management, and senior management roles. Built or participated in building demos and prototypes for close to 100% of company initiatives between 1997 and 1999, including the company’s most visible projects: Sales Force Automation, mobile technologies, Financial Services and Insurance, Communications, and our visionary "Return on Relationship" solution. (Acquired by Nortel Networks in 2000.) Show less