Irene Pérez Cano
Product Data Manager at METRO Markets GmbH- Claim this Profile
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Catalán Native or bilingual proficiency
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Inglés Full professional proficiency
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Francés Professional working proficiency
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Español Native or bilingual proficiency
Topline Score
Bio
Roxana Barbalata
Watching Irene develop through the years and having her part of my team for a while now, it has been a pleasure to see her become a very productive and resourceful individual whose intelligence and experience along with her knowledge base has helped to improve our customer support experience and also support other colleagues in fulfilling their roles. Irene can multitask effectively and is able to handle a high-volume workload with calm and focus. She is an effective team player whose enthusiastic embrace of change and ability to work with minimal supervision and unwavering commitment made her an important member of our team. Being a customer service orientated person, she showed a great talent in maintaining relationships with the customers, focusing on finding the root of each issue rather than just achieving short-term results. I have no reservation in recommending Irene to any potential business seeking a great new talent to join their team.
Roxana Barbalata
Watching Irene develop through the years and having her part of my team for a while now, it has been a pleasure to see her become a very productive and resourceful individual whose intelligence and experience along with her knowledge base has helped to improve our customer support experience and also support other colleagues in fulfilling their roles. Irene can multitask effectively and is able to handle a high-volume workload with calm and focus. She is an effective team player whose enthusiastic embrace of change and ability to work with minimal supervision and unwavering commitment made her an important member of our team. Being a customer service orientated person, she showed a great talent in maintaining relationships with the customers, focusing on finding the root of each issue rather than just achieving short-term results. I have no reservation in recommending Irene to any potential business seeking a great new talent to join their team.
Roxana Barbalata
Watching Irene develop through the years and having her part of my team for a while now, it has been a pleasure to see her become a very productive and resourceful individual whose intelligence and experience along with her knowledge base has helped to improve our customer support experience and also support other colleagues in fulfilling their roles. Irene can multitask effectively and is able to handle a high-volume workload with calm and focus. She is an effective team player whose enthusiastic embrace of change and ability to work with minimal supervision and unwavering commitment made her an important member of our team. Being a customer service orientated person, she showed a great talent in maintaining relationships with the customers, focusing on finding the root of each issue rather than just achieving short-term results. I have no reservation in recommending Irene to any potential business seeking a great new talent to join their team.
Roxana Barbalata
Watching Irene develop through the years and having her part of my team for a while now, it has been a pleasure to see her become a very productive and resourceful individual whose intelligence and experience along with her knowledge base has helped to improve our customer support experience and also support other colleagues in fulfilling their roles. Irene can multitask effectively and is able to handle a high-volume workload with calm and focus. She is an effective team player whose enthusiastic embrace of change and ability to work with minimal supervision and unwavering commitment made her an important member of our team. Being a customer service orientated person, she showed a great talent in maintaining relationships with the customers, focusing on finding the root of each issue rather than just achieving short-term results. I have no reservation in recommending Irene to any potential business seeking a great new talent to join their team.
Experience
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METRO Markets GmbH
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Germany
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Internet Marketplace Platforms
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300 - 400 Employee
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Product Data Manager
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Dec 2020 - Present
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Yuccs
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Spain
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Retail Apparel and Fashion
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1 - 100 Employee
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Customer Service & Logistics
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Jul 2020 - Nov 2020
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trivago
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Germany
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Technology, Information and Internet
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500 - 600 Employee
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Advertiser Support
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Dec 2019 - Jun 2020
Provide support to OTAs, tech partners, and Chains in order to ensure smooth business operations. Key responsibilities:- Resolve content, inventory, metadata or other related product or service problems by determining the cause, selecting, and explaining the best solution, performing corrections or adjustments, and following up to ensure resolution.- Handle advertiser requests in a timely and professional manner in order to maintaining team KPIs and advertiser satisfaction.- Identify patterns in issues and communicate with the relevant teams and stakeholders in order to resolve future requests. Show less
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Operations Specialist - Hotel Chains & OTAs Support
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Apr 2018 - Nov 2019
-Providing support to OTAs, technical partners and Chains.-Ensuring connectivity and taking care of content requests by trivago's customers.-Ensuring a smooth workflow between different stakeholders and teams and working closely together with them.-Giving training sessions to different teams about internal processes and tools with the aim to improve the workflow among the teams.
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Operations & Support - Customer Care
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Sep 2017 - Apr 2018
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Summum Hotel Group
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Spain
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Hospitality
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1 - 100 Employee
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Estudiante en prácticas
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Jul 2017 - Sep 2017
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Intercruises Shoreside and Port Services
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Spain
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Travel Arrangements
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700 & Above Employee
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Port Agent
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Aug 2016 - Sep 2017
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Education
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2013 - 2018
Universitat de les Illes Balears
Grado en Turismo, Turismo -
2015 - 2015
Akademia Wychowania Fizycznego w Katowicach
Erasmus -
2021 -
Edix Educación
Formación Profesional de Grado Superior, Desarrollo de aplicaciones web
Community
