Martijn Bakker

System Specialist at Advania
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Contact Information
us****@****om
(386) 825-5501
Location
Nieuwland, Utrecht, Netherlands, NL
Languages
  • English -
  • German -

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Credentials

  • ICCS - Interaction Center Core Specialist
    Genesys
    Sep, 2022
    - Nov, 2024
  • Genesys Cloud CX: Outbound Certification
    Genesys
    Aug, 2023
    - Nov, 2024
  • Genesys Cloud CX: Professional Certification
    Genesys
    Aug, 2023
    - Nov, 2024

Experience

  • Advania Group
    • Sweden
    • IT Services and IT Consulting
    • 100 - 200 Employee
    • System Specialist
      • Apr 2019 - Present

  • Intrum
    • Amersfoort
    • Pure-Connect Specialist
      • Apr 2018 - Mar 2019

      * Support operational department in achieving optimal efficiency for outbound and inbound callcenter * Maintenance on CIC IP pbx platform * Improving functionality to meet new business requirements * Implementing new functionality * Support operational department in achieving optimal efficiency for outbound and inbound callcenter * Maintenance on CIC IP pbx platform * Improving functionality to meet new business requirements * Implementing new functionality

  • Lindorff
    • Norway
    • Financial Services
    • 300 - 400 Employee
    • Application Manager CIC
      • Jun 2009 - Apr 2018

      * Support operational department in achieving optimal efficiency for outbound and inbound callcenter * Maintenance on CIC IP pbx platform * Improving functionality to meet new business requirements * Implementing new functionality * Support operational department in achieving optimal efficiency for outbound and inbound callcenter * Maintenance on CIC IP pbx platform * Improving functionality to meet new business requirements * Implementing new functionality

  • Newtel Essence
    • Belgium
    • Telecommunications
    • 1 - 100 Employee
    • Technical Consultant
      • Jun 2007 - Jun 2009

      Write Functional design, Install CIC, configure CIC, consultancy, Training Write Functional design, Install CIC, configure CIC, consultancy, Training

  • Atos
    • France
    • IT Services and IT Consulting
    • 700 & Above Employee
    • Software Engineer
      • May 2006 - May 2007

      Wijzigingen aanbrengen in bestaande programmatuur om nieuwe of andere functionaliteit te bieden. Wijzigingen aanbrengen in bestaande programmatuur om nieuwe of andere functionaliteit te bieden.

  • OGD ict-diensten
    • Netherlands
    • IT Services and IT Consulting
    • 700 & Above Employee
    • System Administrator
      • Sep 2004 - Apr 2006

Education

  • Fontys University of Applied Sciences
    Bachelor, Information Technology
    1999 - 2004

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