Experience

ThousandEyes (part of Cisco)

• United States
• Software Development
• 700 & Above Employee

• Enterprise (Strategic) Customer Success Manager at Cisco ThousandEyes

  • Nov 2021 - Present

  As a dedicated Customer Success Manager, I lead a skilled team comprising an Adoption Engineer and a Customer Success Specialist to help my clients achieve their desired outcomes with Cisco ThousandEyes. I act as a champion for the customer internally. My focus is on building strong relationships with key stakeholders and executives, identifying/driving opportunities for growth, and providing strategic guidance to ensure exceptional customer experiences. By working closely with my cross-functional team, I am able to fully support our customers throughout their entire lifecycle, ensuring customer retention, facilitating adoption and growth, avoiding churn, and delivering value that exceeds expectations. In today's XaaS era, the role of IT extends beyond internal infrastructure. With an increasing number of business-critical applications hosted on the internet, it is essential to have visibility and monitoring capabilities. At Cisco ThousandEyes, we provide just that. Our platform offers powerful tools to monitor network infrastructure and cloud, troubleshoot application delivery and map internet performance. By leveraging our solutions, businesses can achieve modern success and stay ahead of the curve. Some resposibilities include: - Responsible for the renewal (Renewal management and negotiation) - Facilitating internal motions like feature requests and integrations to better support the customer - Leading expansion motions - Forecasting and pipeline management - Cross-functional team leadership Show less



Cisco

• United States
• Software Development
• 700 & Above Employee

• Enterprise (Strategic) Customer Success Manager

  • Nov 2021 - Present

  As a dedicated Customer Success Manager, I lead a skilled team comprising an Adoption Engineer and a Customer Success Specialist to help my clients achieve their desired outcomes with Cisco ThousandEyes. I act as a champion for the customer internally.My focus is on building strong relationships with key stakeholders and executives, identifying/driving opportunities for growth, and providing strategic guidance to ensure exceptional customer experiences. By working closely with my cross-functional team, I am able to fully support our customers throughout their entire lifecycle, ensuring customer retention, facilitating adoption and growth, avoiding churn, and delivering value that exceeds expectations.In today's XaaS era, the role of IT extends beyond internal infrastructure. With an increasing number of business-critical applications hosted on the internet, it is essential to have visibility and monitoring capabilities. At Cisco ThousandEyes, we provide just that. Our platform offers powerful tools to monitor network infrastructure and cloud, troubleshoot application delivery and map internet performance. By leveraging our solutions, businesses can achieve modern success and stay ahead of the curve.Some resposibilities include:- Responsible for the renewal (Renewal management and negotiation)- Facilitating internal motions like feature requests and integrations to better support the customer- Leading expansion motions- Forecasting and pipeline management - Cross-functional team leadership Show less

• Global Partner Success Manager

  • Nov 2020 - Nov 2021

• Cybersecurity Sales Specialist - EMEAR

  • Aug 2019 - Nov 2020

• Associate Sales Representative

  • Feb 2019 - Aug 2020



Spairit

• Belgium
• Technology, Information and Internet

• Sales And Marketing Intern

  • Feb 2018 - Aug 2018



Forcit

• Technology, Information and Internet
• 1 - 100 Employee

• Sales And Marketing Intern

  • Feb 2018 - Jun 2018



ACCOMMODATION LINK LONDON LTD

• London, United Kingdom

• Letting Agent

  • Jul 2017 - Sep 2017