Experience

Cambridge Centre for Alternative Finance, Cambridge Judge Business School

• United Kingdom
• Research Services
• 1 - 100 Employee

• Growth and Operations Consultant

  • Oct 2022 - Present



Five Elms Capital

• United States
• Financial Services
• 1 - 100 Employee

• Associate, Operations

  • Oct 2020 - Present



Gravity Productions

• United States

• Business Operations Consultant

  • Oct 2019 - Oct 2020



Patient Discovery

• United States
• Software Development
• 1 - 100 Employee

• VP of Customer Success

  • 2016 - 2019



ICE

• United States
• Financial Services
• 700 & Above Employee

• Manager, Strategic Program Development

  • 2014 - 2016



True Office

• United States
• Software Development

• Manager Customer Experience (acquired by Intercontinental Exchange - NYSE:ICE)

  • 2012 - 2014



Thomson Reuters

• Canada
• Software Development
• 700 & Above Employee

• Client Specialist, Multimedia Solutions

  • 2009 - 2011

  - Supported 5 sales specialists responsible for the multimedia communications relationships within enterprise accounts. - Focused on managing and retaining a $10 million book of business (primarily Fortune 100 Companies) - Managed and improved client relationships, ensuring excellent delivery of service to accounts. - Developed strategies and lead sales and account activities within the client organization - Responsible for uncovering $1 million in new revenue in existing client accounts through relationships and targeted outreach. - Coordinated between sales segment and support teams to improve overall client experience and increase sales productivity. - Served as the primary point of contact between the sales, billing and order specialist teams, effectively increasing the efficiency of the order to cash process. - Experience with engaging clients directly to project manage and resolve administrative issues. Show less