Child Welfare Case Manager

• Jun 2022 - Present

Targeted Case Management Program Director

• Mar 2019 - Present

Program Manager

• Dec 2017 - Mar 2019

Targeted Case Management - Program Director

• Oct 2017 - Feb 2018

Targeted Case Manager

• Aug 2016 - Aug 2017

Provided case management to adults with serious mental illness and children with serious emotional disturbance to assist them in gaining access to needed medical, social, educational, and other services. Facilitated client’s care through a collaborative process that assesses, plans, implements, coordinates, and monitors an individual’s needs. This includes using communication and available resources to promote quality improvement. Provided documentation of all functions as required by the regulatory agencies. Some of the responsibilities of the position included but were not limited to: *Developing, in conjunction with client, family members, service providers and significant others, a general strategy to utilize strengths and address weaknesses identified through close monitoring and assessment *Advocacy for the acquisition of services and resources as necessary to implement the service plan. Linking individuals served with necessary social services; monitors and evaluates effectiveness and satisfaction of those served. Coordinating the delivery of services as specified in the treatment/service plan *Assuring the accuracy, completeness and confidentiality of clinical records *Maintaining required contact with individuals served *During contacts, assessed mental health status, needs in the community, and functioning level of the individuals served Show less

Targeted Case Manager Supervisor

• Aug 2015 - Jul 2016

Provided leadership in the Case Management program which includes Children’s and Adult’s Targeted Case Management.*Supervised all Case Managers, including recruiting, hiring, evaluations, and termination.*Field inquiries about services and assigned cases for case management. Ensured that intake procedures are followed and necessary paperwork is completed and submitted in a timely fashion.Prepared and submitted reports (billing, monthly managers) in a timely fashion.*Monitored and managed authorizations and utilization within case management programs.Participated in outreach activities to promote Case Management services to schools, doctors, day care centers, agencies, etc.*Ensured that all Case Management files were up to date and maintained in accordance with licensing and program standards.*Provided group and individual clinical oversight to Staff.*Maintained cognizance of differences between administrative and clinical decision making.*Aid staff to recognize and discuss ethical dilemmas, and maintain ethical practice.*Facilitated supportive clinical environment.*Ensured clinical appropriateness of service plans.*Complied with all federal, state and local regulations as regards services for persons with mental health disabilities, including rights of recipients and mandatory reporting.*Medicaid provider. Show less

Targeted Case Manager

• Oct 2013 - Aug 2015

Provided case management to adults with serious mental illness and children with serious emotional disturbance to assist them in gaining access to needed medical, social, educational, and other services. Facilitated client’s care through a collaborative process that assesses, plans, implements, coordinates, and monitors an individual’s needs. This includes using communication and available resources to promote quality improvement. Provided documentation of all functions as required by the regulatory agencies. Some of the responsibilities of the position included but were not limited to:*Developing, in conjunction with client, family members, service providers and significant others, a general strategy to utilize strengths and address weaknesses identified through close monitoring and assessment*Advocacy for the acquisition of services and resources as necessary to implement the service plan. Linking individuals served with necessary social services; monitors and evaluates effectiveness and satisfaction of those served. Coordinating the delivery of services as specified in the treatment/service plan*Assuring the accuracy, completeness and confidentiality of clinical records*Maintaining required contact with individuals served*During contacts, assessed mental health status, needs in the community, and functioning level of the individuals served Show less

Rehabilitation Specialist

• Jan 2013 - Aug 2013

Assisted people with emotional and physical disabilities live independently. Worked with clients to overcome or manage the personal, social, and professional effects of disabilities on employment or independent living. Duties: *Provided individual and group counseling to help clients adjust to their disability *Evaluated clients’ abilities, interests, experience, skills, health, and education *Developed a treatment plan in consultation with other professionals, such as doctors, therapists, and psychologists *Created rehabilitation or treatment plans based on clients’ values, strengths, limitations, and goals *Arranged for clients to obtain services, such as medical care or career training *Helped employers understand the needs and abilities of people with disabilities, as well as laws and resources that impact people with disabilities *Assisted clients in creating strategies to develop their strengths and adjust to their limitations *Located resources, such as wheelchairs or computer programs, that help clients live and work more independently *Monitored clients’ progress and adjust the rehabilitation or treatment plan as necessary *Advocated for the rights of people with disabilities to live in the community and work in the job of their choice Show less