Experience

ASL Airlines Australia

• Australia
• Airlines and Aviation
• 1 - 100 Employee

• Operations Controller

  • Jul 2021 - Present

  • Flight/Cabin Crew arrangements including positioning and accommodation • Crew award interpretation & compliance • Organisation of passenger charters/freighter network including (but not limited to) turnaround management, airport slots, aircraft parking, fuel orders, ground handling arrangements, catering, pax marshalling, ramp/baggage handling, waste/water service, rubbish disposal, check in/boarding • Flight planning, Load Control, Aircraft Dispatch • Flight/Cabin Crew arrangements including positioning and accommodation • Crew award interpretation & compliance • Organisation of passenger charters/freighter network including (but not limited to) turnaround management, airport slots, aircraft parking, fuel orders, ground handling arrangements, catering, pax marshalling, ramp/baggage handling, waste/water service, rubbish disposal, check in/boarding • Flight planning, Load Control, Aircraft Dispatch



Major Bank

• Sydney, New South Wales, Australia

• Anti-Money Laundering Analyst

  • Apr 2020 - Jul 2021

  The AML/CTF Operations team is responsible for prevention, detection, investigation and escalation of AML and CTF risks across the Group. We secure the Group, customers and communities by: • Performing transaction monitoring and analysis to identify money laundering and terrorism financing activity •Undertaking the assessment of high-risk customers and Politically Exposed Persons •Conducting enhanced customer due diligence on high risk customers, including sanctioned individuals and entities Show less



Tripadvisor

• United States
• Software Development
• 700 & Above Employee

• Trust and Safety Advisor

  • Feb 2016 - Apr 2020

  • Detect, analyse and confirm suspicious transactions and take appropriate steps to minimise loss, as well as recovery through the appropriate methods.• Use analytical skills to uncover trends and patterns.• Be the escalation point for fraud detection escalations.• Manipulate large data sets and develop reporting based on requirements.• Challenge fraud chargebacks by preparing supporting documentation. • Guide and assist stakeholders with reliable information on fraud and payment issues through phone calls and emails. Show less

• Customer Service Representative

  • Jun 2014 - Feb 2016

  • Deliver outstanding customer service.• Provide exceptional communication via email and phone. • Manage high volumes of travel booking enquiries.• Professionally and efficiently assist customers to process their booking. • Liaise with suppliers with regards to customer enquiries, bookings and resolving issues.• Effectively resolve customer feedback and complaints.



MTA - Mobile Travel Agents

• Australia
• Travel Arrangements
• 200 - 300 Employee

• International Travel Consultant - Event Specialist - (FIT/Groups)

  • Jun 2009 - Jun 2014

  • Developing complex travel itineraries for different cultures and business sectors. • Managing multiple large travel bookings at once. • Effectively manage corporate client events from start to finish. • Booking individual and group travel arrangements including air, hotel accommodation, airport transfers and ancillary services as required. • Ensuring accurate quotations, bookings, itineraries and tickets are delivered to the client in a timely and professional manner. • Developing complex travel itineraries for different cultures and business sectors. • Managing multiple large travel bookings at once. • Effectively manage corporate client events from start to finish. • Booking individual and group travel arrangements including air, hotel accommodation, airport transfers and ancillary services as required. • Ensuring accurate quotations, bookings, itineraries and tickets are delivered to the client in a timely and professional manner.



Fun Factory Fiji

• Fiji

• Project Manager / Store Manager

  • Oct 2012 - Sep 2013

  • Conducted research on Foreign Investment in Fiji Islands and on local laws including labour laws, business license requirements, Fire Authority laws, public liability insurance etc • Sourced and managed the purchasing process of play equipment from Chinese Manufacturers as well as goods clearance form relevant authorities. • Oversaw the efficient management of the project budget. • Coordinated the data entry of new products in to POS. • Designed websites, logo and also coordinated the management of staff. • Identified strategic and result oriented markets for the new business. Show less



Qantas

• Australia
• Airlines and Aviation
• 700 & Above Employee

• Crewing / Operations

  • Aug 2005 - Jun 2009

  • Managed hotel and transport requirements for all Aircrew across multiple ports within the Qantas network• Prepared and provided forecasting information to suppliers • Managed Aircrew allowances as well as logistics for crew on sick leave• Oversaw and managed the "day of operation" logistical changes for all Aircrew changes for each port

• Industry Sales

  • Jun 2002 - Aug 2005

  • Provide information and advice to customers on airline product, destination guidance & loyalty programs.• Prepare airfare quotes both written and verbal, interpreting rules and customer requirements while endeavoring to maximise Qantas revenue.• Accurately create reservations using computer systems, co-coordinating all components of the customer’s itinerary in a timely and efficient manner.• Accurately issue complex domestic and international tickets.• Assess, calculate and process refunds accurately and promptly within set KPIs. Show less