Jace Martinez
Computer User Support Specialist 1 at Netsimco- Claim this Profile
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Bio
Credentials
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Microsoft Certified: Azure Fundamentals
MicrosoftSep, 2023- Nov, 2024 -
ACAS Operator and Supervisor Course
Defense Information Systems AgencyJun, 2023- Nov, 2024 -
Google Cybersecurity
CourseraJun, 2023- Nov, 2024 -
Google Data Analytics Specialization
CourseraSep, 2022- Nov, 2024 -
Google IT Support
CourseraSep, 2022- Nov, 2024 -
Google/CompTIA dual credential
CourseraSep, 2022- Nov, 2024 -
CompTIA A+ ce Certification
CompTIAJun, 2022- Nov, 2024 -
CompTIA CSIS
CompTIAJun, 2022- Nov, 2024 -
CompTIA Network+ ce Certification
CompTIAJun, 2022- Nov, 2024 -
CompTIA Security+ ce Certification
CompTIAJun, 2022- Nov, 2024 -
CompTia CIOS
CompTIAJun, 2022- Nov, 2024 -
Massage Therapist
State of NevadaSep, 2021- Nov, 2024
Experience
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Netsimco - A Saalex Company
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United States
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Defense and Space Manufacturing
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1 - 100 Employee
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Computer User Support Specialist 1
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Aug 2022 - Present
-Developed and implemented computer user support processes resulting in a 25% decrease in user support cases -Participated in the development and implementation of new procedures and policies to improve the efficiency and effectiveness of IT support services. -Provided comprehensive technical support to over 3k users, to ensure minimal downtime and maximum productivity. -Delivered high quality customer service resulting in a 15% increase in customer satisfaction ratings -Manage… Show more -Developed and implemented computer user support processes resulting in a 25% decrease in user support cases -Participated in the development and implementation of new procedures and policies to improve the efficiency and effectiveness of IT support services. -Provided comprehensive technical support to over 3k users, to ensure minimal downtime and maximum productivity. -Delivered high quality customer service resulting in a 15% increase in customer satisfaction ratings -Manage User’s security privileges and access in Active Directory on 7 domains. 3 SIPR and 4 Unclassified. -Collaborated with cross-functional teams to execute system upgrades and patches, minimizing disruptions and ensuring system compatibility. -Demonstrated proficiency in configuring and maintaining computer systems, including hardware installations, software updates, and network connectivity. -Implemented proactive monitoring and maintenance procedures to identify and resolve system vulnerabilities, reducing security risks by 15% -Assisted in the evaluation and testing of new technologies and solutions, providing recommendations for system enhancements and upgrades. Show less -Developed and implemented computer user support processes resulting in a 25% decrease in user support cases -Participated in the development and implementation of new procedures and policies to improve the efficiency and effectiveness of IT support services. -Provided comprehensive technical support to over 3k users, to ensure minimal downtime and maximum productivity. -Delivered high quality customer service resulting in a 15% increase in customer satisfaction ratings -Manage… Show more -Developed and implemented computer user support processes resulting in a 25% decrease in user support cases -Participated in the development and implementation of new procedures and policies to improve the efficiency and effectiveness of IT support services. -Provided comprehensive technical support to over 3k users, to ensure minimal downtime and maximum productivity. -Delivered high quality customer service resulting in a 15% increase in customer satisfaction ratings -Manage User’s security privileges and access in Active Directory on 7 domains. 3 SIPR and 4 Unclassified. -Collaborated with cross-functional teams to execute system upgrades and patches, minimizing disruptions and ensuring system compatibility. -Demonstrated proficiency in configuring and maintaining computer systems, including hardware installations, software updates, and network connectivity. -Implemented proactive monitoring and maintenance procedures to identify and resolve system vulnerabilities, reducing security risks by 15% -Assisted in the evaluation and testing of new technologies and solutions, providing recommendations for system enhancements and upgrades. Show less
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United States Air Force
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United States
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Defense and Space Manufacturing
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700 & Above Employee
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Flight Service Center Supervisor
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Jun 2020 - Aug 2022
-Provided repair cycle support for 2 wings, 52 tenant units, 8 large force & jet exercises for 6 weapon systems -Facilitated daily processing of $547M serviceable, reparable, condemned, and consumable turn-ins -Drove 2 due-in from maintenance reconciliations; evaluated 21 shops and cleared 5 delinquent details -Managed 17 supply points and assets found on base program valued $7.9M inventory and prepared 238 transactions -Coordinated with TMO for delivery and shipments to DLA, depot,… Show more -Provided repair cycle support for 2 wings, 52 tenant units, 8 large force & jet exercises for 6 weapon systems -Facilitated daily processing of $547M serviceable, reparable, condemned, and consumable turn-ins -Drove 2 due-in from maintenance reconciliations; evaluated 21 shops and cleared 5 delinquent details -Managed 17 supply points and assets found on base program valued $7.9M inventory and prepared 238 transactions -Coordinated with TMO for delivery and shipments to DLA, depot, and wing customers achieved 92% fill rate for critical spares -Interfaces with maintenance for time compliance technical orders, deficiency reports, local manufacture & turnaround program processing
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Supply Technician
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Sep 2019 - May 2020
Deployed as JTF-B/J4 supply; CLI inventory/$535K--ensured delivery of 12K jnt force assets across CENTAM JOA -Managed CENTAM class 1 supplies; approved 92 requests/818 rations/$24M--guaranteed stock for 1.7K personal -Supported country customs clearance 3 MBR team; delivered 743K tons/$32M in critical assets--sav'd DoD $11M in taxes -Identified Class I items abuse; researched/provided ARSOUTH historical data--reduced auth Qty which saved $200K yearly -Assisted 2 COVID-19 civilian… Show more Deployed as JTF-B/J4 supply; CLI inventory/$535K--ensured delivery of 12K jnt force assets across CENTAM JOA -Managed CENTAM class 1 supplies; approved 92 requests/818 rations/$24M--guaranteed stock for 1.7K personal -Supported country customs clearance 3 MBR team; delivered 743K tons/$32M in critical assets--sav'd DoD $11M in taxes -Identified Class I items abuse; researched/provided ARSOUTH historical data--reduced auth Qty which saved $200K yearly -Assisted 2 COVID-19 civilian evacs; led screening fac set-up/pallet build/pax transported--153 Americans repatriated -Lead for SOUTHCOM CDR/Leader’s day setup/tear down team; coord’d w/SSMO/MWR for equipment--event lauded -J4 KM manager; restructured SharePoint/simultaneously trained 18 personel--secured smooth transition/0 critical data loss -Volunteered at local Honduran orphanage/Chapel hike; devoted 18 hours/delivered food/water/12K lbs--fortified community partnerships
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Eagle Decentralized Material Support
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May 2018 - Sep 2019
-Maintained 2 flying hour programs; validated/processed 1.3K/$38M issue requirements-generated 998 sorties/1.5K hours -Expertly managed TNB/FOM program; validated/inspected 1K aircraft parts/$2M-100% pass rate 45 QA evaluations -Spearheaded delinquent document listing; scrutinized/cleared 2.2K transactions--maintained <1% delinquent rt/6 mos -Governed bench stock program; 1.4K line items/deleted 8 account details/freed 32 ft storage space--restored $37K sq funds -Regulated DMS… Show more -Maintained 2 flying hour programs; validated/processed 1.3K/$38M issue requirements-generated 998 sorties/1.5K hours -Expertly managed TNB/FOM program; validated/inspected 1K aircraft parts/$2M-100% pass rate 45 QA evaluations -Spearheaded delinquent document listing; scrutinized/cleared 2.2K transactions--maintained <1% delinquent rt/6 mos -Governed bench stock program; 1.4K line items/deleted 8 account details/freed 32 ft storage space--restored $37K sq funds -Regulated DMS Supply Point; scrutinized/track'd 14 hi-vis radar assets/$11M--facilitated on-the-spot delivery f/ 18 acft -Enforced turn-around process; teamed with AFREP/coordinated 15 high priority base repairs-saved $2M in acquisition costs
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F-15 Parts Store Journeyman
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Aug 2017 - May 2018
-Sourced 2K F-15 & A-10 assets worth $26M; sustained on-time delivery--enabled generation of 6K test & training sorties -Assisted with 7 warehouse validations; sanitized 1K locations with 100% accuracy rate--captured DoD FIAR compliance - Monitored Waste Busters program; returned 575 items to supply system--recovered $102K & reduced logistics backorders - Reviewed ESD program; validated 139 sensitive line items valued at $5.7M--led to zero annual evaluation discrepancies -… Show more -Sourced 2K F-15 & A-10 assets worth $26M; sustained on-time delivery--enabled generation of 6K test & training sorties -Assisted with 7 warehouse validations; sanitized 1K locations with 100% accuracy rate--captured DoD FIAR compliance - Monitored Waste Busters program; returned 575 items to supply system--recovered $102K & reduced logistics backorders - Reviewed ESD program; validated 139 sensitive line items valued at $5.7M--led to zero annual evaluation discrepancies - Administered AMU DIFM prgm; verified & returned 236 depot assets worth $13M--secured 1 day repair cycle average - Processed Test Evaluation System requests; sourced & tracked 167 critical assets valued at $12M--powered 514 sorties
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Army National Guard
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United States
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Armed Forces
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700 & Above Employee
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Minnesota Army National Guard
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Jul 2012 - Aug 2017
-Served as the ADOS Company Supply Sergeant for the Forward Support Company, 682nd Engineer Battalion -Operated and maintained Property Book Unit Supply Enhanced (PBUSE) -Scheduled and performed preventative and organizational maintenance on weapons and other sensitive items -Maintained accurate files and transactions to property -Responsible for the training and supply actions for thirty soldiers in the company -Responsible for the request, issue, and accountability of… Show more -Served as the ADOS Company Supply Sergeant for the Forward Support Company, 682nd Engineer Battalion -Operated and maintained Property Book Unit Supply Enhanced (PBUSE) -Scheduled and performed preventative and organizational maintenance on weapons and other sensitive items -Maintained accurate files and transactions to property -Responsible for the training and supply actions for thirty soldiers in the company -Responsible for the request, issue, and accountability of individual, organizational, installation, and expendable supplies Show less -Served as the ADOS Company Supply Sergeant for the Forward Support Company, 682nd Engineer Battalion -Operated and maintained Property Book Unit Supply Enhanced (PBUSE) -Scheduled and performed preventative and organizational maintenance on weapons and other sensitive items -Maintained accurate files and transactions to property -Responsible for the training and supply actions for thirty soldiers in the company -Responsible for the request, issue, and accountability of… Show more -Served as the ADOS Company Supply Sergeant for the Forward Support Company, 682nd Engineer Battalion -Operated and maintained Property Book Unit Supply Enhanced (PBUSE) -Scheduled and performed preventative and organizational maintenance on weapons and other sensitive items -Maintained accurate files and transactions to property -Responsible for the training and supply actions for thirty soldiers in the company -Responsible for the request, issue, and accountability of individual, organizational, installation, and expendable supplies Show less
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Education
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2022 - 2022
MyComputerCareer
Information Technology -
2021 - 2021
Airman Leadership School
Military and Strategic Leadership -
2020 - 2021
Northwest Career College
Massage Therapy, Massage Therapy/Therapeutic Massage -
2014 - 2015
Ridgewater College
Liberal Arts and Sciences/Liberal Studies
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