Jessica Santos

EOP Counselor at State University of New York College at Plattsburgh
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Contact Information
us****@****om
(386) 825-5501
Location
Brooklyn, New York, United States, US
Languages
  • Spanish Native or bilingual proficiency
  • English Native or bilingual proficiency

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Iain Fraser

Conscientious, caring, dedicated... three words that describe Jessica well. I have known Jessica for a number of years, and in that time I have seen her develop in to the strong supportive role he holds today. The students she serves benefit greatly from her expertise, knowledge, and guidance.

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Experience

    • United States
    • Higher Education
    • 700 & Above Employee
    • EOP Counselor
      • Jun 2018 - Present

    • Higher Education
    • 1 - 100 Employee
    • Educational Adjunct to the School Director
      • Jul 2017 - Jun 2018

      • Follow-up and complete with all project assigned by the School Director on a timely matter• Meet and follow-up with students in Academic/Attendance Probation to assure that they understand their deadlines, and keep them on track on finish the program successfully • Create academic plan for students on probations and follow-up weekly with students on their progress• Communicate with department heads and the school’s deans to resolve any academic or conduct issues effectively and quickly• Create and execute plans with the Assistant Dean of Education new Professional Development methods to assure instructors’ professional growth and meeting the ACCSC requirements• Review resumes for open positions, hold phone interviews, and schedule interviews with potential candidates• Conduct new student orientations and assist with students’ first week

    • United States
    • Musicians
    • 1 - 100 Employee
    • Assistant Director of Student Services
      • Jan 2015 - Jul 2017

      • Enter student attendance and make-ups into school database (Diamond) daily and maintain and track students’ attendance daily and send attendance reports to Academic Advisors and Assistant Dean of Student Affairs• Create varies reports for the Assistant Dean of Student Services and regularly monitors the academic and attendance progress of 3rd and 4th term students, prompts interaction with students to address academic status, suggests and/or arranges for tutorial services, and supports students in maintaining an acceptable level of academic status• Track academic and attendance progress of students on SAP or attendance probation and check-in weekly• Conduct new student orientation and student events and write the school’s newsletters highlighting alumni, students, and instructors. • On the Readmission Committee to decide if a former student is eligible to return to IAR per IAR’s readmit guidelines• Maintain a comprehensive knowledge of current and changing academic policies and procedures, academic calendars, IAR’s catalog, to ensure the accuracy of information provided to each student, quality of direction provided to students, and maximum student retention• Assist the Registrar with class coverage, room schedules, grade updates and re-evaluations, verification letters, and schedule change for students• Answer e-mails and phone calls, scanning, swiftly manage heavy floor traffic with students, and proctor midterm and final exams• Interview and train work/study students • Serves as contact for incidents involving student behaviors and issues of concern and help maintain a working relationship between the teachers and students

    • Student Service Coordinator
      • Aug 2013 - Jan 2015

      • Maintain and track students’ attendance daily and send attendance reports to Academic Advisors and Dean of Student Affairs• Enter student attendance and make-ups into school database, and call students when they have been absent• Keep a students’ textbook inventory and distribute textbooks to students at the beginning of each quarter • Perform filing/archiving, mailing, scanning, photocopying assignments

    • United States
    • Higher Education
    • 700 & Above Employee
    • College Assistant
      • Nov 2012 - Jun 2013

      • Established and maintained student files, databases and records regarding student course and charge deletions• Performed filing/archiving, mailing, scanning, photocopying assignments• Helped the Director, Petitions, Process & Education with course and charge deletions by writing memos, sending e-mails to students, entering the decision into the database spreadsheet, and uploading paperwork into AdvisorTrac• Assisted supervisors with organizing events for student veterans • Established and maintained student files, databases and records regarding student course and charge deletions• Performed filing/archiving, mailing, scanning, photocopying assignments• Helped the Director, Petitions, Process & Education with course and charge deletions by writing memos, sending e-mails to students, entering the decision into the database spreadsheet, and uploading paperwork into AdvisorTrac• Assisted supervisors with organizing events for student veterans

    • United States
    • Higher Education
    • 700 & Above Employee
    • Office Assistant
      • Aug 2011 - May 2012

      • Assisted choir director to promote events to the campus and local community• Kept track of eighty choir members’ dues and of choir’s expenses when on tour• Assigned managers’ tasks and positions at the end of the semester concert• Organized and hosted social events and trips

    • Cardinal Caller
      • Aug 2011 - May 2012

      • Contacted Alumni and parents asking for donations, update contact information, and inform them about upcoming events• Called specific groups like former school athletes, EOP students, Gospel Choir Members for individual

Education

  • State University of New York College at Plattsburgh
    Bachelor of Arts (B.A.), English: ELA
    2008 - 2012

Community

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