Social Media Executive

• May 2022 - Present

Social Media Trainee

• Nov 2021 - Apr 2022

- Identify latest trends and content opportunities through various social media platforms (Facebook, Youtube, Instagram, TikTok, Twitter…).- Support in managing social media channels and editorial calendar to ensure content is timely, relevant, and engaging in managing communities and online conversations.- Support social media outreach to build the brand’s presence on the social media community (influencers, online communities…).- Assist reporting to deliver insights and actionable recommendations.- Support team members in other assigned tasks. Show less

Customer Service

• Nov 2019 - Dec 2020

- Communicate with customers on the company’s sales channels (Facebook, Website, Hotline,...), provide consultant & close sales. - Manage & control order fulfillment lifecycle with strong attention to detail. - Working closely with the Shipment team for pickup/delivery planning & routing. - Resolving customer issues with a strong customer-centric mindset. - Oversee operation issues and contribute to the management team for process & policy improvement. - Communicate with customers on the company’s sales channels (Facebook, Website, Hotline,...), provide consultant & close sales. - Manage & control order fulfillment lifecycle with strong attention to detail. - Working closely with the Shipment team for pickup/delivery planning & routing. - Resolving customer issues with a strong customer-centric mindset. - Oversee operation issues and contribute to the management team for process & policy improvement.

Marketing Intern

• Jul 2017 - Aug 2017

- Research topic, collect keywords that are relevant. - Research topic, collect keywords that are relevant.