Manager, Strategy & Customer Outcomes

• Dec 2021 - Present

Head of Health and Protection Public Policy

• Feb 2021 - Feb 2022

Public Policy Manager

• Jun 2019 - Dec 2021

I lead and develop teams in the design and delivery of public policy strategies that solve human problems. I work with C-Suite leaders to help UK insurance companies collaborate with government, connecting dots and using customer insights to explore, create and implement solutions which support government public policy objectives. I seek to innovate, challenge the status quo and use audience research to test hypotheses in the pursuit of learning, improving and driving change that solves genuine problems.

Senior Policy Adviser

• Jun 2017 - Jun 2019

I managed team projects that used consumer sights and business analytics to collaborate with stakeholders across financial services businesses and government to explore and develop solutions to public policy problems. I designed new team capabilities than enabled better data capture and used qualitative and quantitative research to drive evidence based decision making that put human problems at the heart of business and government approaches to solving problems.

Policy Adviser

• Apr 2014 - Jun 2017

The ABI brings together UK insurance businesses to solve problems that can't be addressed by any one company, working with government and other stakeholders to explore, design and deliver solutions that support a healthy and resilient society. The work of the ABI seeks to address some of the society's biggest challenges, from tackling climate change and driving the energy revolution to supporting an ageing population and improving the health and resilience of SMEs. As a policy adviser, I led research projects and developed strategies to help insurance businesses partner with government to meet these challenges.

Researcher and Speechwriter, Office of Guy Opperman MP

• Apr 2011 - Apr 2014

Speechwriter, House of Commons

• Sep 2010 - Apr 2011