Experience

Palm Holdings

• Canada
• Hospitality
• 1 - 100 Employee

• Corporate Reservations Manager

  • Aug 2021 - Present



Town Inn Suites

• Canada
• 1 - 100 Employee

• Reservations Manager

  • May 2019 - Aug 2021



Germain Hôtels

• Hospitality
• 200 - 300 Employee

• Reservations Manager

  • Sep 2017 - Dec 2018

  Hold position for three properties in the Greater Toronto Area, at Hotel Le Germain Maple Leaf Square (167 rooms), Hotel Le Germain Toronto (123 rooms), and ALT Pearson (154 rooms). Hotel Le Germain is positioned as a luxury boutique offering, while ALT provides affordable chic accommodations.∙ Responsible for the revenue management activities of the Le Germain properties in downtown Toronto, to include building forecasts, evaluating pace, analysis of rate shop, and implementing rate & length of stay tactics. ∙ Supervise on-site reservations team and regularly communicate tactics to front office team. ∙ Review of mystery test calls and online chat conversations, for continued high guest satisfaction.∙ Primary contact for package builds, GDS connectivity, and rate parity concerns. ∙ Participate in budget build.∙ Accept incoming calls for three hotels, to provide guest the most appropriate accommodation.



Hilton Hotels & Resorts: Hilton Mississauga/Meadowvale

• Reservation Supervisor

  • Mar 2015 - Sep 2017

  The Hilton Mississauga/Meadowvale provides upscale accommodations in a resort-like setting.∙ Manage all rate builds, ensuring all contractual obligations are met, in group & transient guests. ∙ Cross-train in unionized housekeeping department, after approval of self-initiated request. ∙ Monitor hotel’s labour expense in relation to forecasted room occupancy and revenue. The Hilton Mississauga/Meadowvale provides upscale accommodations in a resort-like setting.∙ Manage all rate builds, ensuring all contractual obligations are met, in group & transient guests. ∙ Cross-train in unionized housekeeping department, after approval of self-initiated request. ∙ Monitor hotel’s labour expense in relation to forecasted room occupancy and revenue.



Delta Hotels and Resorts®

• Hospitality
• 500 - 600 Employee

• Reservations Supervisor

  • Nov 2012 - Mar 2015

  The Delta Meadowvale is located on the west side of Toronto, offers full-service accommodations with 374 guestrooms and extensive meeting space of 40,000 square feet.∙ Responsible for daily operations of reservations department, being accountable for all transient and group reservations, while ensuring highest revenue and operational efficiencies.∙ Work closely with revenue manager towards achieving targets. In absense of revenue manager, complete required tasks, including evaluation of potential business.∙ Participated in the implementation of IDeaS Revenue Management software.∙ Recipient of inaugural Heart of House Hero Award, for “… outstanding commitment to guest satisfaction, consistently going beyond expectations for team members and guests …”. ∙ Successfully maintained smooth operations of department, after re-structuring.∙ Completed the re-coding of the property's renovated rooms, allowing for greater revenue capture.



University of Guelph

• Canada
• Higher Education
• 700 & Above Employee

• assistant

  • Jul 2011 - Nov 2012



Marketsupport

• Canada
• Retail
• 1 - 100 Employee

• retail support staff

  • May 2011 - Sep 2012



Delta Hotels and Resorts®

• Hospitality
• 500 - 600 Employee

• front desk agent

  • Dec 2011 - Jan 2012

  Located one hour west of Calgary, the 412-room Delta Lodge at Kananaskis is on the border of Canada's Rockies. This resort property is an outdoor enthusiast's playground, while also presenting an excellent place to hold a meeting or convention.Invited to return and assist with increased occupancy levels present during the holiday season. Located one hour west of Calgary, the 412-room Delta Lodge at Kananaskis is on the border of Canada's Rockies. This resort property is an outdoor enthusiast's playground, while also presenting an excellent place to hold a meeting or convention.Invited to return and assist with increased occupancy levels present during the holiday season.



University of Guelph

• Canada
• Higher Education
• 700 & Above Employee

• senior residence assistant

  • Aug 2010 - Apr 2011



Delta Hotels and Resorts®

• Hospitality
• 500 - 600 Employee

• Co-op student (various positions)

  • May 2009 - Jul 2010

  Located one hour west of Calgary, the 412-room Delta Lodge at Kananaskis is on the border of Canada's Rockies. This resort property is an outdoor enthusiast's playground, while also presenting an excellent place to hold a meeting or convention.Worked at the Delta Lodge at Kananaskis on a co-op placement, holding various positions, as follows:·front desk agent (August 2009~July 2010)·switchboard/PBX operator (August 2009~July 2010)·Signature Club Concierge (September 2009~July 2010)·night auditor (March 2010~July 2010)·front office trainer (April 2010~July 2010)·bellstaff (May 2009~August 2009)



University of Guelph

• Canada
• Higher Education
• 700 & Above Employee

• residence assistant

  • Aug 2008 - Apr 2009



Lake Okanagan Resort

• front desk clerk

  • Jun 2008 - Aug 2008

• bellstaff

  • May 2008 - Jun 2008