Experience

Nextdoor

• United States
• Technology, Information and Internet
• 700 & Above Employee

• Strategic Account Manager

  • Aug 2023 - Present

  Mid-Market Account Manager Mid-Market Account Manager



Tapjoy (Acquired by ironSource)

• United States
• Mobile Gaming Apps
• 1 - 100 Employee

• Strategic Account Manager

  • Apr 2022 - Aug 2023



Pinterest

• United States
• Technology, Information and Internet
• 700 & Above Employee

• Account Coordinator

  • Nov 2020 - Apr 2022

• Sales Operations Coordinator

  • Jan 2020 - Nov 2020



Chime

• United States
• Financial Services
• 700 & Above Employee

• Risk Operations Associate

  • Aug 2019 - Jan 2020

  - Analyze Chime’s dispute and chargeback operations to ensure we are decisioning quickly, with a high rate of accuracy, and in compliance with Federal Regulations E and Z, among other applicable regulations. -Work cross functionally with overseas banking partners (Ubiquity, Teleperformance) to audit their dispute analyzation process to match Chime’s auditing procedures and deadlines. -Use internal and third-party systems to identify and prevent potential compliance violations and report on daily, weekly, and monthly intervention rate. -Review suspicious accounts and transactions using internal and external fraud tools, and take action in accordance with Chime’s risk policies. Show less



Upstart

• United States
• Financial Services
• 700 & Above Employee

• Credit Operations Analyst

  • Dec 2017 - Aug 2019

  Performed financial and industry analyses and prepares supporting documentation for client credit approval, as well as completing underwriting process. Collaborated weekly with the credit operations team to meet weekly goals and achieve over 1,000 applications in order to be in the top 80% of performers in our division. Organized fraud projects introduced monthly that focus on special applications to minimize application risk that resulted in faster revenue growth by over 25% in the past 3 months. Developed and maintained dialog with all levels of Sales, Management, Operations, and Engineering regarding risk and profitability issues associated with clients. Show less



Delta Air Lines

• United States
• Airlines and Aviation
• 700 & Above Employee

• Gate Agent/Customer Service Specialist

  • Oct 2016 - Dec 2017

  Report to both ticketing/gate functional areas and provide a variety of tasks to ensure excellent customer service. Provided check-in assistance, ticketing changes, re-booking of itineraries and special service requests. Boarded and deplaned passengers in timely manner, tracked aircraft landing, and completed over 90% on time departures to make SJC the top performer of the west coast bases for performance. Organized weekly team metrics meetings with the customer service team using feedback and complaints to format timely methods on solving customer issues. Provide different tasks to passengers in a fast pace environment when experiencing delays or maintenance issues with aircrafts. Show less