Experience

Agile Defense

• United States
• IT Services and IT Consulting
• 400 - 500 Employee

• Business Analyst Lead

  • Oct 2022 - Present

  United States



SAIC

• United States
• IT Services and IT Consulting
• 700 & Above Employee

• Supplier Relationship Manager | Senior Program Analyst

  • Feb 2020 - Oct 2022

  Richmond, Virginia Area  Participated in the implementation of a Multi-sourcing Service Integration (MSI) approach supporting 100,000+ Commonwealth employees across 80+ executive customer agencies  Manages ITIL processes in a multi-supplier environment managing enterprise IT service delivery and operations  Engages executive management on identifying needs of stakeholders, working cross-functionally to drive engagement, delivery, performance achievement, continuous program improvements, and tracking… Show more  Participated in the implementation of a Multi-sourcing Service Integration (MSI) approach supporting 100,000+ Commonwealth employees across 80+ executive customer agencies  Manages ITIL processes in a multi-supplier environment managing enterprise IT service delivery and operations  Engages executive management on identifying needs of stakeholders, working cross-functionally to drive engagement, delivery, performance achievement, continuous program improvements, and tracking outcomes  Leads integration sessions and operational governance forums, collaborating with suppliers in generating solutions and making recommendations that improve process and operational efficiency  Establishes key performance indicators (KPIs) to identify gaps and measure performance in operations and service delivery  Analyzes data, metrics and service levels, identifying and reporting risks and trends, initiating plans and projects to ensure suppliers’ performance aligns with contractual requirements  Conducts quarterly and annual revisions of recurring critical deliverables, service management manuals, and operating level agreements  Streamlines approval / workflow processes, improving audit processes, resulting consistent procedural compliance and uninterrupted operation of services

• Knowledge Manager

  • Jun 2018 - Feb 2020

  Richmond, Virginia Area  Produced Knowledge Management (KM) strategy and implementation guides, defining KM objectives, goals, functions to optimize service desk agent and end user portal experience  Analyzed effectiveness of knowledge management program by observing usage and evaluating impact in the resolving service tickets  Designed training modules and provided internal training and consulting on KM concepts  Conducted annual audits ensuring validity and accuracy of knowledge in a dynamic environment… Show more  Produced Knowledge Management (KM) strategy and implementation guides, defining KM objectives, goals, functions to optimize service desk agent and end user portal experience  Analyzed effectiveness of knowledge management program by observing usage and evaluating impact in the resolving service tickets  Designed training modules and provided internal training and consulting on KM concepts  Conducted annual audits ensuring validity and accuracy of knowledge in a dynamic environment reducing the knowledge base of almost 8,000 articles by approximately 75% resulting in a more productive user experience  Conducted gap analysis, data collection, and organization of SLAs for all suppliers in the environment  Supported Change Management by providing quality assurance to documentation prior to customer approval and platform publication  Supported Project Managers in tracking, scheduling, execution, and assessing project status, supporting IT financial and configuration management projects required for implementation



Virginia Air National Guard 192nd Wing - Joint Force Headquarters

• Human Resources Generalist

  • Sep 2016 - Sep 2020

  Hampton, Virginia, United States  Primary advisor to CEO; Organized, directed, and coordinated all personnel support functions for squadron of 150+ personnel supporting organizational readiness  Assisted in executing personnel transactions including on-boarding and off-boarding personnel, enlistments, promotions, duty assignments, security clearances, evaluations, retirements, school actions, payroll actions, and other personnel actions; Prepared correspondences, reports and requests for all personnel actions  Managed… Show more  Primary advisor to CEO; Organized, directed, and coordinated all personnel support functions for squadron of 150+ personnel supporting organizational readiness  Assisted in executing personnel transactions including on-boarding and off-boarding personnel, enlistments, promotions, duty assignments, security clearances, evaluations, retirements, school actions, payroll actions, and other personnel actions; Prepared correspondences, reports and requests for all personnel actions  Managed the training and development programs for support personnel, including Information Management Services, Disaster Preparedness, Security, and Safety  Improved administration processes by developing standardized policies and ensuring compliance via reports and audits  Communicated updates, statuses, risks and recommendations of human resource items to Squadron Commander  Utilized multiple centralized personnel databases, which included tracking commander’s programs, personnel data control, force management, training requirements, awards and decorations  Implemented and managed Records Management Program for the squadron according to military policy; Maintained official records and requests and other classified/unclassified materials Show less



Armed Forces Services Corporation

• Work and Family Life Consultant at Fleet and Family Support Center

  • Apr 2016 - Dec 2016

  Yorktown, VA  Supported group programs and educational services for several programs including: the deployment and mobilization assistance, relocation, transition, life skills, employment readiness, repatriation and personal financial readiness programs  Scheduled, organized, and conducted weekly presentations and workshops, and provided other relevant resources in support of assigned program areas  Provided individualized counseling, consultation, information, and referral to a diverse population… Show more  Supported group programs and educational services for several programs including: the deployment and mobilization assistance, relocation, transition, life skills, employment readiness, repatriation and personal financial readiness programs  Scheduled, organized, and conducted weekly presentations and workshops, and provided other relevant resources in support of assigned program areas  Provided individualized counseling, consultation, information, and referral to a diverse population made up of military members and / or their families who were transitioning or relocating, as well as, individuals seeking employment readiness assistance  Researched and developed resources to support at-risk groups like first term military service members, geographically separated or socially isolated families, single parents, foreign-born spouses and others with special needs  Ensured that services were entered and counted in on-line systems Show less



US Navy

• United States
• Armed Forces
• 700 & Above Employee

• Work Center Supervisor | Program Manager, Careers

  • Mar 2010 - Mar 2016

  Norfolk, VA Work Center Supervisor, AEGIS Computer Network Technician  Maintained and repaired shipboard AEGIS Baseline 7.1 weapons and fire control computer and networking systems; Managed work center; scheduled, assigned, and supervised maintenance, repairs, and other miscellaneous tasks  Conducted regular training resulting in over 250 employees obtaining multiple qualifications  Coordinated and directed Combat Systems emergency and casualty response for the unit  Directly communicated… Show more Work Center Supervisor, AEGIS Computer Network Technician  Maintained and repaired shipboard AEGIS Baseline 7.1 weapons and fire control computer and networking systems; Managed work center; scheduled, assigned, and supervised maintenance, repairs, and other miscellaneous tasks  Conducted regular training resulting in over 250 employees obtaining multiple qualifications  Coordinated and directed Combat Systems emergency and casualty response for the unit  Directly communicated to superiors the status of work center maintenance, equipment and personnel Program Manager, Careers  Independently maintained 40+ personnel records  Counseled Sailors in creating goals; trained, monitored, and evaluated personnel proficiencies, creating individual plans and kept leaders informed of individuals’ career decisions  Supported the equal opportunity program, evaluating employee experiences with a focus on DEI, analyzing impact on retention and providing insights to senior personnel  Directed Career Development Boards (CDBs) with managers and their direct reports annually  Prepared presentations regarding policy changes, career opportunities, and other items relevant in informing career decisions  President of the Junior Sailor Association; Initiated local chapter, composed by-laws, and planned 10+ events over 9 months to boost morale, and increase training and mentorship among ranks Show less



Anchor Hospital

• United States
• Mental Health Care
• 1 - 100 Employee

• Mental Health Counselor

  • Apr 2008 - Apr 2009

  Atlanta, GA • Facilitated individual counseling and family sessions, psycho-educational and process group therapy with psychiatric, chemical dependent, and dual adolescent and adult populations in inpatient and outpatient settings • Case management; Initiated and updated treatment plans • Conducted psychosocial assessments; Coordinated treatment plans with physicians • Discharge planning and confirming of resources for aftercare and residency



Various Companies

• United States
• 700 & Above Employee

• Other Employment Experiences

  • 2001 - 2009

  P.F. Chang's, Training Server, 2007-2009 Disney World, Intern, 2005 YMCA, Camp Counselor and Site Aid, 2002-2004 Winn Army Hospital, Certified Nursing Assistant, 2001 – 2002