Experience

IDB Mobile Technology

• Spain
• Telecommunications
• 1 - 100 Employee

• Affiliate Account Manager

  • Oct 2022 - Present

  Estepona, Andalusia, Spain .- Developing, maintaining and growing business with new partner affiliates. .- Promotion of VAS/mobile content service. Promoting exclusive mobile marketing campaigns and reach KPI goals. .- Searching for new business opportunities in the VAS-related industry. .- Analizing and negotiating opportunities and threats. .- Communicating with clients by email, chat, meetings, telephone and other means available to understand key challenges and drive innovation. .- Monitor affiliate… Show more .- Developing, maintaining and growing business with new partner affiliates. .- Promotion of VAS/mobile content service. Promoting exclusive mobile marketing campaigns and reach KPI goals. .- Searching for new business opportunities in the VAS-related industry. .- Analizing and negotiating opportunities and threats. .- Communicating with clients by email, chat, meetings, telephone and other means available to understand key challenges and drive innovation. .- Monitor affiliate activity, analyze performance, identify areas of improvement, and recommend ways to increase affiliate-generated revenues .- Doing all technical integrations with new partners. .- Helping in marketing development in company. Show less



TikTok

• United States
• Entertainment Providers
• 700 & Above Employee

• Ad Service Specialist

  • Jul 2020 - Mar 2023

  Dublin, Ireland 1. Act as the pivot role to bridge customer (both internal & external) and Ads Integrity team to handle their daily queries and questions; 2. Collect customer voices, address their issues and concerns and support them to achieve business success via our platform; 3. Execute both quantitative and qualitative analyses of data and trends to deliver insights on various of dimensions such as policy, system, process to drive for the optimization to continuously improve customer… Show more 1. Act as the pivot role to bridge customer (both internal & external) and Ads Integrity team to handle their daily queries and questions; 2. Collect customer voices, address their issues and concerns and support them to achieve business success via our platform; 3. Execute both quantitative and qualitative analyses of data and trends to deliver insights on various of dimensions such as policy, system, process to drive for the optimization to continuously improve customer satisfaction; 4. Work closely & hand in hand with other departments to respond immediately to relevant service related needs. Show less



Cpl

• Ireland
• Staffing and Recruiting
• 700 & Above Employee

• Community Operations Analyst

  • Aug 2018 - Jul 2020

  County Dublin, Ireland -Responsible for evaluating and reviewing online social media contents while enforcing proactively and strategically company's policy -Enforcing Company's Term of Use by carefully monitoring reports of abuse on the site. -Analyzing relevant data, researching emerging trends and inefficiencies in order to develop ways to improve the overall user's experience. -Cultural understanding of the Spanish market. -Submit insights and spot trends to improve the company policy. -Shadow… Show more -Responsible for evaluating and reviewing online social media contents while enforcing proactively and strategically company's policy -Enforcing Company's Term of Use by carefully monitoring reports of abuse on the site. -Analyzing relevant data, researching emerging trends and inefficiencies in order to develop ways to improve the overall user's experience. -Cultural understanding of the Spanish market. -Submit insights and spot trends to improve the company policy. -Shadow newbies and ramp them up on the queues. -Performing a root cause analysis on market mistakes to implement action plans and improve the quality metrics. Achievement: February 2019 best colleague of my team. December 2018 Best Performer of my team Show less



Smartbox Group

• Ireland
• Travel Arrangements
• 500 - 600 Employee

• Customer Service Representative

  • Feb 2018 - Aug 2018

  County Dublin, Ireland -Communicate with costumers over the phone while creating reports utilizing our internal software. -Monitor, evaluate, respond and follow-up to costumer inquiries and maintenance requests. -Resolve general inquiries and complex issues both autonomously and in a team environment.