Experience

DE9MICS CONSULTS

• Nigeria
• IT Services and IT Consulting
• 1 - 100 Employee

• IT Support Engineer (M365)

  • Feb 2023 - Present

  Communicate with consumers to understand their problems and meet their needs while working with them to troubleshoot problems and provide the right solution. Deliver sophisticated and efficient technical assistance to customers and partners for M365 products such as Exchange Online, Outlook, Microsoft Teams, OneDrive for Business, SharePoint and Azure Active Directory. Commerce and Billing and Microsoft Office Communicate effectively with the internal team and customers about complaints and their resolution status Conduct research to assist with client problem. Prioritize the customer by primarily focusing on a 100% positive feedback rate and client satisfaction. Achieve clear internal and external communication by efficiently documenting the key steps and action plans in the ticket case note. Show less



NNPC Limited

• Nigeria
• Oil and Gas
• 700 & Above Employee

• IT Support Data Analyst

  • Oct 2017 - Present

  • Helping to develop report and analysis. • Processing confidential data and information according to guidelines. • Interpret data, analyze results using statistical techniques. • Working with management to prioritize business and information needs. • Monitor performance and quality control plans for improvements. • Identify, analyze, and interpret trends or patterns in complex data sets. • Aggregate data from both primary and secondary data sources and develop/maintain databases/data system. • Routinely preparing and reporting analytical data on monthly, quarterly and annual basis. • Working with stake holders and management heads to identify process improvement opportunities, propose system modifications and devise data governance strategies. Show less



Spring Business World Ltd.

• Abuja, Federal Capital Territory, Nigeria

• Data Analyst Intern

  • Jun 2015 - Sep 2017

  • Assisted in developing organizational budget with managerial teams. • Assisted in process improvement initiatives within data and analytics group. • Worked with team members to monitor spending and keeping the organization within budget. • Worked with a team to prepare reports and estimate future financial needs. • Worked with team members to define and monitor KPI’s to identify areas of concern, propose analysis and/or take corrective actions. • Got exposure to the integration of big data sources. • Supported and provided technical assistance for enquiries and issues. • Researched new and improved techniques as appropriate for a specific solution in the organization. Show less



Fesadeb Communications Ltd.

• Nigeria
• Broadcast Media Production and Distribution
• 1 - 100 Employee

• IT Consultant

  • Jan 2016 - Jul 2016

  Develop and Manage e-registration and Database Develop and Manage e-registration and Database



Chef’s Palace

• Federal Capital Territory, Nigeria

• Web Developer /IT Consultant

  • Nov 2015 - Jan 2016

  Development and manage Ecommerce and every other Computer related activities. Development and manage Ecommerce and every other Computer related activities.



Federal College of Education (Technical) Gombe

• Gombe, Nigeria

• Information Communication Technology Administrator

  • Mar 2014 - Feb 2015

  NYSC NYSC