Gustafani Fabio
Salesforce customer facing at ATI Business Group- Claim this Profile
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Topline Score
Bio
Muhammad Dimas Yudha A.
I collaborated with Gustafani when we participated in a Start-Up competition at the University of Indonesia. He shows persistence and the ability to collaborate when working as a team. It was a pleasure working with him and I recommend his decision-making skills. Good Luck Fani!
Muhammad Dimas Yudha A.
I collaborated with Gustafani when we participated in a Start-Up competition at the University of Indonesia. He shows persistence and the ability to collaborate when working as a team. It was a pleasure working with him and I recommend his decision-making skills. Good Luck Fani!
Muhammad Dimas Yudha A.
I collaborated with Gustafani when we participated in a Start-Up competition at the University of Indonesia. He shows persistence and the ability to collaborate when working as a team. It was a pleasure working with him and I recommend his decision-making skills. Good Luck Fani!
Muhammad Dimas Yudha A.
I collaborated with Gustafani when we participated in a Start-Up competition at the University of Indonesia. He shows persistence and the ability to collaborate when working as a team. It was a pleasure working with him and I recommend his decision-making skills. Good Luck Fani!
Credentials
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Intro to Data Analytics
RevoUJul, 2022- Nov, 2024 -
Service Operations
Badan Nasional Sertifikasi Profesi (BNSP)Jul, 2022- Nov, 2024 -
Certificate English language
The TOEIC ProgramJun, 2022- Nov, 2024 -
Digital Marketing
Gapura DigitalOct, 2018- Nov, 2024
Experience
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ATI Business Group
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Indonesia
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Business Consulting and Services
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700 & Above Employee
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Salesforce customer facing
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Mar 2023 - Present
-corrname,issued and reissued (sabre,amadeus,galilleo)-handling customer via email, chat and call
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Ticketing Officer
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Aug 2022 - Apr 2023
• Knowledge of GDS System (Abacus, Amadeus, Galilleo)• Ensures target is completed accurately and to the satisfaction of thecustomer.• Use English in work as the main language to handle overseas clientsand escalation to overseas teams• Handling 1000 Airlines tickets a month• Responsible for calling airlines in some cases
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PT. Tiki Jalur Nugraha Ekakurir (JNE)
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Indonesia
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Freight and Package Transportation
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700 & Above Employee
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Customer Service Associate
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Dec 2021 - Mar 2022
• Responsible for handling customer complaints by phone or in-person • Responsible for providing solutions to customer problems such as damage cases, insurance claims, and miss routes • Responsible for coordinating with other branches Skills: Handling Customer Complaint · Communication · Customer Service · Problem-Solving Capabilities · Analytical Skills • Responsible for handling customer complaints by phone or in-person • Responsible for providing solutions to customer problems such as damage cases, insurance claims, and miss routes • Responsible for coordinating with other branches Skills: Handling Customer Complaint · Communication · Customer Service · Problem-Solving Capabilities · Analytical Skills
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Himpunan Mahasiswa Administrasi Niaga Politeknik Negeri Bandung
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Education Administration Programs
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1 - 100 Employee
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Expert Staff of External Affairs department
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Dec 2019 - Dec 2020
Contribute at all external affairs department programs Contribute at all external affairs department programs
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Education
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2018 - 2022
Politeknik Negeri Bandung
Bachelor's of Apllied Science - BASc, Marketing/Marketing Management,General
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