Sales Operations Team Lead

• Mar 2023 - Present

Sales Operations Specialist

• Jul 2021 - Mar 2023

Reporting to Manager of Sales and Compliances and part of the Sales Operations team, Sales Operations Specialists are responsible to review applications from Sales of prospective clients interested to join the business. This is also supporting internal stakeholders within the Sales department.Key Responsibilities:- Work with the sales team to ensure complete and correct data entry for all sales - Review new restaurant signups and ensure compliance with legal requirements and business processes.- Data entry/maintenance in various business systems, and coordinating audits/cleanups.- Support the sales team with regular training/feedback on sales application rejections.- Contribute to ad-hoc projects from management Show less

Restaurant Onboarding Specialist

• Jul 2021 - Jan 2022

Reporting to the Manager and part of the Sales Operations team, Restaurant Onboarding Specialists are responsible for facilitating a smooth onboarding cycle for newly registered businesses joining the Menulog platform and supporting internal stakeholders within the Sales department.Key Responsibilities:- Work with the sales team to ensure complete and correct data entry for all sales applications - working with Key Account managers for onboarding multi branded and franchisee businesses on a national roll out scale- Preliminary Onboarding for all independent businesses including device activation Show less

Regional Business Development Executive

• Aug 2020 - Jul 2021

Reporting to a Team Leader and part of the Territory Management team, BDE is responsible for building and executing a growth sales plan to ensure maximum numbers of restaurants are digitised onto the Menulog technology platform.Key Responsibilities - Identifying leads for restaurants that are not currently on the Menulog platform, setting meetings and signing them onto our ecommerce Delivery Service.- Completing contract paperwork for new clients through Salesforce, then handing the account across to the restaurant onboarding team to ensure smooth receipt and installation of devices to the restaurant and a quick turnaround to digitalise the restaurant onto our ecommerce platform.- Working with existing estate to provide upsell opportunities and to maximise the relationship between the two parties, ensuring that expectations are set around service to Menulog customers to maximise Menulog’s consumer satisfaction.- Working closely with our Business Intelligence and Marketing departments to identify target areas, cuisines and restaurants.- Preparing and presenting sales reports as requested- Field Sales to regional areas to pitch and set appointments for prospective leads. Show less

Reservations Coordinator

• Jan 2020 - Mar 2020

Reporting to the General Hotel Manager and Revenue Manager, the Reservations Coordinator ensures to maximise reservation and revenue by monitoring the market hotel room rates, daily pick-up reporting to management and handling enquiries over the phone/emails inbound and outbound. Key Responsibilities - Reviewing the hotel occupancy and rates via OTA Insight and utilising Siteminder to ensure competitiveness of the hotel against the current compset and monitoring daily rate strategies for the hotel. - Managing business relationships with travel agents, corporate and leisure business whilst handling a high volume of reservations (phone/emails) with attention to detail. Segment markets including Free Independent Traveler (FIT), Travel Agent and Group bookings for a 111 Room hotel within a high tourist location (Bondi Beach). - Communicate and work closely with Revenue Manager and Hotel General Manager to report on daily room pick up and revenue for the hotel. - Be able to perform all duties of Guest Services Agent and assist at front desk as needed. - Manage and maintain quotation for Conference and Events enquiries through calls and emails, utilising the Ivvy online events platform for booking management. - Use of EzyRms reporting for hotel management, Protel PMS Hotel Management System, Protel CC Cloud and Ivvy Conference & Events, OTA Insight and Siteminder. Show less

Outbound Sales Account Manager

• Feb 2017 - Oct 2019

Reporting to the Outbound Sales Manager, a Cruise Holiday Planner is required to account manage their portfolio of new and established members for their cruise holidays. Key Responsibilities - Proactively used all available resources in order to generate targeted revenue of deposited direct sales bookings for cruises from both past and prospective consumers. - Built and maintained relationships with contacts leads to offer repeat business by calling leads to advise on current cruise campaigns. - Strive to exceed clients expectations at every opportunity; including (but not limited to) curating a tailored cruise holiday to meet customer needs such as adding on flights, hotel stays and land excursion recommendations. - Developed, guided, influenced and contacted leads to making a booking to a cruise, including upselling and/or offering current promotions suitable to the client. - Was also featured on the Princess Cruise website as a leading "Cruise Holiday Planner" for the department - see screen capture attached. Show less

Guest Service/Reservations Agent

• Mar 2015 - Feb 2017

Reporting to Duty Managers and Front Office Manager, the responsibilities and tasks varied during my time in this role. Key Responsibilities - Warmly welcomed guests upon arrival and check-in/check-out according to established standards and procedures. - Assisted in achieving Front Office goals such as upselling, loyalty enrolments and Guest Satisfaction scores - Took personal responsibility and initiative for any tasks as required to ensure guest satisfaction and follow up when necessary. - Dealt efficiently and courteously with all guest requests by monitoring and following up with the appropriate colleagues and using the correct channels within the hotel - Anticipated guest’s needs in terms of special occasions, special dietary requirements, allergies, VIP’s dining etc. - Ensured guest profiles are up-to-date and new preferences or detail changes are promptly updated in Opera PMS prior to check-in. - Handled enquiries for information regarding on-site inspections and Health Club membership registrations. - Cashier handling procedures as required during the check in/check out of any guests’ stay, facilitation of start and/or end-of-day reports for the department to run smoothly. Show less

Guest Service Agent

• Feb 2014 - Mar 2015

The Westin Sydney Hotel (now presently known as The Fullerton Hotel) Reporting and assisted the night duty manager for the front desk duties and end of day reporting. The Westin Sydney Hotel (now presently known as The Fullerton Hotel) Reporting and assisted the night duty manager for the front desk duties and end of day reporting.

Restaurant Hostess

• Aug 2013 - Dec 2013

Disney's Contemporary Resort is a AAA Four-Diamond Award–winning hotel situated in Walt Disney World. Chef Mickey's is a restaurant which features character dining with Mickey Mouse and friends in Walt Disney World's Contemporary Resort. This restaurant is situated within the inner atrium of the hotel, overlooking Bay Lake and a view to the monorail system which operates inside the resort as a mode of transportation towards hotel and theme parks.

Entertainment

• Jan 2013 - Aug 2013