Survey Research Manager & Analyst | Office of Institutional Research

• Mar 2019 - Present

Senior Survey Research Director | Project Manager

• Jul 2005 - Present

Through scientifically valid attitude measurement, I provide organizations information and guidance for strategic planning through applied survey research. My work includes managing high-quality survey research projects through collaboration with client and team members to develop project goals. • Trained to review projects to comply with federal regulations for human subjects research (Institutional Review Board compliance) • External and internal client relations manager • Full end-to-end survey research process implementation o Develop surveys to investigate specific client objectives  Determine appropriate methodology • CATI • CAWI • Mixed-Mode  Business-to-business satisfaction surveys  Staff/employee satisfaction surveys o Data queries and warehousing o Analyze data, summarize, and write reports based on results o Presentation to stakeholders including executive level clients • Function as principal investigator and grant administrator for research projects • Ensure that costs attributed to each project are allowable according to the terms of the agreement • Determine if costs are reasonable for projects to ensure compliance with contracts • Compute facilities and administrative (indirect) costs for agreements or contracts per policies • Follow up with university grant offices to verify billing of grant and receipt funds

Market /Customer Experience Research, Analytics, & Insight Reporting

• Feb 2015 - Jan 2018

• Manage cloud-based industry news, research and reporting system o Monitor industry and market intelligence daily. o Assist in the management and updating of Chamberlains proprietary knowledge management platform and tool and associated deliverables (Quarterly Intelligence Updates, Bi-Annual Market Intelligence Reporting, weekly e-alerts, etc.). o Support manager in the development of Competitive Intelligence Process for CGI. o Prepare reports and present results to clients and management. o Gather data about consumers, competitors, and market conditions. • Manage day-to-day management and execution of primary market research projects o Manage Customer Experience Product Satisfaction Survey  Includes providing product teams LiftMaster and Chamberlain customer experience measurement via a monthly updated dashboard with trend information and semi-annual formal reporting. o Manage Website User Experience Measurement  Design and implement intercept study for LiftMaster.Com and Chamberlain.Com domains  Design and provide a dashboard for reporting real-time site user experience measurement. The dashboard provides teams access to real-time data to evaluate current status and review trends over time. This provides teams the ability to pivot or act as needed to best meet the needs of consumers and channel partners.

Senior Specialist, Survey Research

• Jul 2010 - Jul 2014

• Provide data indicating changes of member characteristics needed to be measured to support key organization issues • Sample selection for survey research from membership database • Prepare, analyze, and present data to provide key insight for strategic planning to key stakeholders • Obtained SAS skills for data manipulation, preparation, and analysis • Provide data indicating changes of member characteristics needed to be measured to support key organization issues • Sample selection for survey research from membership database • Prepare, analyze, and present data to provide key insight for strategic planning to key stakeholders • Obtained SAS skills for data manipulation, preparation, and analysis

Research Associate

• Jul 1999 - Jul 2010

Authorized Departmental Reviewer for IRB applications. Project Manager - capable of managing a project from the initial proposal through completion. Authorized Departmental Reviewer for IRB applications. Project Manager - capable of managing a project from the initial proposal through completion.

Research Project Manager - BP survey research

• 2000 - 2009

The project ended; however, I continued to work at NIU. The project ended; however, I continued to work at NIU.