Fundraising Administrator

• Sep 2023 - Present

Photographer

• May 2023 - Present

Family and couples photography, covering Northern Ireland and Ireland. Fun and natural style, love love. Instagram: @jenskeltonphotography Web: www.jenskelton.com Reach out: hello@jenskelton.com Family and couples photography, covering Northern Ireland and Ireland. Fun and natural style, love love. Instagram: @jenskeltonphotography Web: www.jenskelton.com Reach out: hello@jenskelton.com

Workforce Planning Team Leader

• Jan 2022 - Apr 2023

Responsibility for the day to day diaries of seven office based employment consultants; and seventeen field based health and safety consultants; including planning and cancellations, last minute replacements etc.Specific responsibility regarding diary targets and management of workload, along with driving and administrative time.Communicating with clients to arrange appointments as well as company welcome calls and explanations of service agreements.Maintaining and producing reports for directors through the Microsoft Office suite of programs, and meeting with directors during large company meetings to explain this information on a weekly basis.Taking and directing external calls in support of other teams within the businessManagement of client accounts using multiple bespoke online systems to ensure full service provision within each agreement.Day to day management responsibility for a team of 4 people, from training to staff management, to daily stand ups and problem solving. Writing policy and procedure for all activities. Show less

Senior Client Experience Account Manager

• Jul 2021 - Jan 2022

Workforce Planner

• May 2018 - Jul 2021

Customer Advisor

• Jun 2010 - May 2018

Specific responsibility for post connection work; including planning and follow up of repairs, reconnections, isolations etc. Specific responsibility coordinating with external gas suppliers within the distribution area. Inputting the data into the company asset and pre-sale lead management system and monitoring work requested from outside sources using a bespoke online programme. Producing reports and maintaining information on the Microsoft Office suite of programs. Writing policy and procedure for all activities and overseeing the training of new staff members. Support role to other activities undertaken by the Planning and Customer Contact Teams Show less

Call Controller

• Dec 2007 - Jun 2010

Taking calls from customers and prospective clients Responsibility for high profile support accounts Customer service orientated position Reception and secretarial duties Assigning out jobs for engineers to attend and handling their queries regarding different sites Taking calls from customers and prospective clients Responsibility for high profile support accounts Customer service orientated position Reception and secretarial duties Assigning out jobs for engineers to attend and handling their queries regarding different sites