Alexandre Ferreira Benetti
Systems and Network Administrator at North Vancouver School District #44- Claim this Profile
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Portuguese Native or bilingual proficiency
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English Full professional proficiency
Topline Score
Bio
Sane V.
I worked as Alex’s direct supervisor for a short period before he quickly got promoted to the Systems and Network Administrator role. Alex is a proactive learner and is devoted to his work. He always aim to provide great services to his clients/users and go out his way to assist to his team members. Alex is pleasant to work with and I trust he would be a great addition to any team he is in!
Tai-Yu Chen
He is a well rounded professional with eager-to-learn attitude. His work ability and attitude is highly recommended.
Sane V.
I worked as Alex’s direct supervisor for a short period before he quickly got promoted to the Systems and Network Administrator role. Alex is a proactive learner and is devoted to his work. He always aim to provide great services to his clients/users and go out his way to assist to his team members. Alex is pleasant to work with and I trust he would be a great addition to any team he is in!
Tai-Yu Chen
He is a well rounded professional with eager-to-learn attitude. His work ability and attitude is highly recommended.
Sane V.
I worked as Alex’s direct supervisor for a short period before he quickly got promoted to the Systems and Network Administrator role. Alex is a proactive learner and is devoted to his work. He always aim to provide great services to his clients/users and go out his way to assist to his team members. Alex is pleasant to work with and I trust he would be a great addition to any team he is in!
Tai-Yu Chen
He is a well rounded professional with eager-to-learn attitude. His work ability and attitude is highly recommended.
Sane V.
I worked as Alex’s direct supervisor for a short period before he quickly got promoted to the Systems and Network Administrator role. Alex is a proactive learner and is devoted to his work. He always aim to provide great services to his clients/users and go out his way to assist to his team members. Alex is pleasant to work with and I trust he would be a great addition to any team he is in!
Tai-Yu Chen
He is a well rounded professional with eager-to-learn attitude. His work ability and attitude is highly recommended.
Credentials
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Jamf Certified Tech
JamfMay, 2023- Nov, 2024 -
Jamf Certified Associate Exam - English
JamfJun, 2022- Nov, 2024 -
Incident Command / Incident Management System Level 1
Blackrock 3 Partners, Inc.Mar, 2022- Nov, 2024 -
ITIL® Foundation Certificate in IT Service Management
PeopleCertDec, 2021- Nov, 2024 -
CCNA: Enterprise Networking, Security, and Automation
CiscoSep, 2021- Nov, 2024 -
CCNA: Switching, Routing, and Wireless Essentials
CiscoMar, 2021- Nov, 2024 -
Certified Customer Service Specialist (CSS)
ETA InternationalAug, 2019- Nov, 2024
Experience
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North Vancouver School District #44
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Canada
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Education Administration Programs
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200 - 300 Employee
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Systems and Network Administrator
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Jun 2022 - Present
Configuration, installation and maintenance of the computers, networks, and servers of the School District. Installation, implementation, repair and maintenance of hardware and software related to networked desktop and sever environment. Management of Apple devices (iPhones, iPads, and MacBooks) using Jamf Pro.☛ Design, installation, and operation of LANs, WANs, and OS.☛ Checking, testing, adjusting, repairing, maintaining, altering, and installing computers and related electronic equipment including IT hardware and software related to a network and server environment.☛ Working according of the School District policies, practices, procedures, and project planning. Show less
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Computer Systems Technician
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Sep 2021 - Jun 2022
Technical work involving the repair, maintenance, alteration, installation and network management work of a variety of computers and related electronic equipment and software for the School District.☛ Operation of a wide variety of Apple and PC computers/devices and related electronic equipment.☛ Checking, testing, adjusting, repairing, maintaining, altering, and installing computers and related electronic equipment.☛ Knowledge of departmental functions, policies, practices, and procedures.☛ Establishing and maintaining effective working relationships with School District staff and others. Show less
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Ticketmaster
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United States
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Entertainment Providers
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700 & Above Employee
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Client Technology Support Specialist
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Feb 2023 - Present
Providing support to the clients and wider Ticketmaster and Live Nation business remotely or in-person. Supporting products, peripherals and Ticketmaster proprietary software at venues in high-pressure environment of concerts, sporting events and festivals. ☛ Receive direction locally or centrally on support and installation client needs. ☛ Coordination of software, network, and hardware upgrades/issues with clients and third-party providers at client sites. ☛ Installation and support of hardware including point of sale and network hardware. ☛ Leverage self-help and centralised resources to address technical issues. ☛ Remain current with all new software and product releases. ☛ Support season ticketing, manifest creation, access control, Host, and TM1 suite of products. ☛ Use troubleshooting techniques and tools to provide timely resolution for all client software, hardware, and operational issues. ☛ Provide after hours onsite and remote event support for concerts, sporting events and other lives events. Show less
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FirstService Residential BC
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Canada
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Real Estate
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1 - 100 Employee
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Concierge
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Apr 2021 - Feb 2023
Responsible for being the primary contact and source of information and services for residents and their guests, responsible for greeting all residents with a warm smile and doing the utmost to ensure that residents are provided with a high standard of Concierge service. ☛ Maintain constant presence in the lobby and assisting residents and their guests in a positive friendly manner. ☛ Reporting and respond to resident’s requests, complaints, and comments promptly. ☛ Knowledge of emergency procedures and equipment such as the operation of the fire panel, fire equipment, location of water, gas, and electrical shut-off mechanisms. ☛ Familiar with the building technological and security features. Show less
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Ramada Plaza by Wyndham Prince George
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Canada
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Hospitality
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1 - 100 Employee
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Guest Service Agent
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Jul 2020 - Feb 2021
Responsible for checking guests in and out of the Hotel, providing a warm, welcoming, and friendly environment. Issues room keys, pamphlets, discount cards, etc. ☛ Responding to telephone (booking), e-mail, and in-person inquiries from clients, business partners, and other parties. ☛ Computing bills, collecting payment, and making change for guests. ☛ Counting and verify cash, shift activity, keys, gift certificates, and wireless internet cards with departing shift. Responsible for checking guests in and out of the Hotel, providing a warm, welcoming, and friendly environment. Issues room keys, pamphlets, discount cards, etc. ☛ Responding to telephone (booking), e-mail, and in-person inquiries from clients, business partners, and other parties. ☛ Computing bills, collecting payment, and making change for guests. ☛ Counting and verify cash, shift activity, keys, gift certificates, and wireless internet cards with departing shift.
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RS & Associates
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Financial Services
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1 - 100 Employee
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Airport Ramp Agent
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Oct 2019 - Jan 2020
Sorting and loading cargo and passenger baggage; unload, sort and rout cargo; Marshall aircraft to gate positions; position passenger loading stairs and operate aircraft cargo doors; and drive and operate ground support equipment. Sorting and loading cargo and passenger baggage; unload, sort and rout cargo; Marshall aircraft to gate positions; position passenger loading stairs and operate aircraft cargo doors; and drive and operate ground support equipment.
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College of New Caledonia
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Canada
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Higher Education
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300 - 400 Employee
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Student Research Assistant
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May 2019 - Oct 2019
Assistance to CNC research faculty and staff; to data collection; Shelf Life tree cookies analysis; and Winery Project (Northern Lights Estate Winery) data analysis. ☛ Analysis and measures of tree cookies. ☛ Transfer of collected data to excel spreadsheet. ☛ Organizing excel spreadsheets for final report for project completion. Assistance to CNC research faculty and staff; to data collection; Shelf Life tree cookies analysis; and Winery Project (Northern Lights Estate Winery) data analysis. ☛ Analysis and measures of tree cookies. ☛ Transfer of collected data to excel spreadsheet. ☛ Organizing excel spreadsheets for final report for project completion.
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City Hall of Caraguatatuba (Department of Social Communication)
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Caraguatatuba, SP, Brazil
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Administrative Agent
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Jul 2017 - Apr 2019
Effectively employ InDesign and use advanced creativity to provide support to the production/design of advertisements; to revise graphic material produced by the Art Director; and to edit the city official public bid containing city laws. Create images using Photoshop/Illustrator, and vectorize digitalized material. ☛ Support other departments by managing layout requests. ☛ Monitor/track productions completed in the Arts section. ☛ Provide daily feedback to the secretary responsible for the Department. Show less
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City Hall of Caraguatatuba (Mario Covas Theatre)
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Caraguatatuba, SP, Brazil
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Administrative Agent
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Jan 2017 - Jul 2017
Accountable for writing meeting minutes, memos, official letters, and other documents; for overseeing and replenishing office supply inventories; overseeing files; front desk service; and answering phones. ☛ Assisted as needed at the ticket office. ☛ Provided technical support on hardware/software, including the maintenance of the theater computers and printers. ☛ Helped organize events including designing banners and other event advertisements. Accountable for writing meeting minutes, memos, official letters, and other documents; for overseeing and replenishing office supply inventories; overseeing files; front desk service; and answering phones. ☛ Assisted as needed at the ticket office. ☛ Provided technical support on hardware/software, including the maintenance of the theater computers and printers. ☛ Helped organize events including designing banners and other event advertisements.
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City Hall of Caraguatatuba (Department of Tourism)
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Caraguatatuba, SP, Brazil
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Administrative Agent
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Sep 2015 - Jan 2017
Demonstrated high levels of inspiration and creativity in designing/creating banners, invitations, posters, and layouts for department advertising projects. Responsible for updating/following-up official social media feeds. ☛ Produced email marketing campaigns; helped plan/co-ordinate tourist and community events including shows, performances, and exhibitions; assisted as needed with executive production. ☛. Aided in the development of a tourism master plan by compiling/analyzing data from tourists. Show less
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Organising Committee for the Rio 2016™ Olympic and Paralympic Games
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Brazil
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Spectator Sports
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200 - 300 Employee
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Information Technology Help Desk
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Jul 2016 - Aug 2016
Providing IT help desk support to Atos' computers, laptops and printers used by most of TV channels (worldwide) in the International Broadcast Centre (IBC). Monitoring and respond quickly to incoming requests relate to IT issues. Opening ticket using Atos’ System. Installing, configuring, and upgrading Atos’ software. Maintain computer systems and act as support if any system goes down. ☛ Responsible for PC’s, Printers, Servers, and related equipment (monitor, keyboard, mouse, hard drive, etc). ☛ Maintain user PCs, including upgrades and configuration as needed. ☛ Assist with onboarding of new users. Show less
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Live Work Communications
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Canada
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Advertising Services
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1 - 100 Employee
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Graphic Designer Internship
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May 2015 - Aug 2015
Working on creating various promotional elements to be added to different projects; editing various videos used as tools for different educational projects. ☛ Creating promotional materials. ☛ Video production. ☛ Customer Service at events. Working on creating various promotional elements to be added to different projects; editing various videos used as tools for different educational projects. ☛ Creating promotional materials. ☛ Video production. ☛ Customer Service at events.
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2015 Canada Winter Games
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Prince George, British Columbia, Canada
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Help Desk Support
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Feb 2015 - Mar 2015
Assisting staff and athletes by phone and email with IT related issues. Opening ticket and dispatching technicians to the avenues. Monitoring networking during games. Assisting staff and athletes by phone and email with IT related issues. Opening ticket and dispatching technicians to the avenues. Monitoring networking during games.
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City Hall of Caraguatatuba (Department of Education)
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Caraguatatuba, São Paulo, Brazil
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Administrative Agent
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Feb 2011 - Mar 2014
Charged with supporting teachers and students by planning/executing events including courses, lectures, seminars, and parties; by managing course/lecture registrations; and by issuing certificates of completion for courses and lectures organized by the department. ☛ Provided event direction and supervision to the staff. ☛ Assisted with all ceremonial and protocol tasks throughout the events. ☛ Prepared and sent invitations and direct mailings. Charged with supporting teachers and students by planning/executing events including courses, lectures, seminars, and parties; by managing course/lecture registrations; and by issuing certificates of completion for courses and lectures organized by the department. ☛ Provided event direction and supervision to the staff. ☛ Assisted with all ceremonial and protocol tasks throughout the events. ☛ Prepared and sent invitations and direct mailings.
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City Hall of Caraguatatuba (Department of Social Communication)
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Caraguatatuba, SP, Brazil
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Administrative Agent
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Jan 2009 - Mar 2011
Used a knowledge of HTML5 to create static web pages and to maintain/updating the official organization web page. Innovated new email marketing campaigns and designed official mailings to send with agendas. Updated/followed-up on the city hall’s social media initiatives. ☛ Provided technical support for department hardware/software/printers; installed/updated software and OS. ☛ Identified solutions to technical issues reported by the employees involving computers and other electronic equipment. Show less
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Education
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2019 - 2021
College of New Caledonia
Post-Diploma, 4.330 -
2012 - 2017
Instituto Federal de Educação, Ciência e Tecnologia de São Paulo - IFSP
Diploma, Analysis and System Development -
2014 - 2015
College of New Caledonia
English as a Second Language -
2011 - 2013
Saga - School of Art, Game and Animation
Computer Graphics for Begginers, Computer Graphics -
2009 - 2010
Instituto Federal de Educação, Ciência e Tecnologia de São Paulo - IFSP
Technician, Informatics (Qualification in Programming and Systems Development) -
1998 - 2000
E. E. Marcílio Dias
Ensino Médio, High School/Secondary Diploma Programs
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