Client Relationship Director

• Sep 2016 - Present

HR Director @ Source Corp

• Sep 2018 - Present

Customer Service Manager

• Sep 2017 - Present

Business Analyst, Scrum Master, Qualitative Researcher, Trainer

• Jan 2015 - Present

moresearch. Research and more. 'm an independent consultant in the following areas:- market research - I specialize in qualitative market research, mainly for a B2B relationship. Since 2007, I've conducted dozens IDIs, miniFGIs, FGIs, eFGIs, interviews with experts and workshops. I collaborated with top financial and telco/IT companies in Poland and Europe. My domain is customer satisfaction research.- process management - as a Scrum Master I learn organization how to improve… moresearch. Research and more. 'm an independent consultant in the following areas:- market research - I specialize in qualitative market research, mainly for a B2B relationship. Since 2007, I've conducted dozens IDIs, miniFGIs, FGIs, eFGIs, interviews with experts and workshops. I collaborated with top financial and telco/IT companies in Poland and Europe. My domain is customer satisfaction research.- process management - as a Scrum Master I learn organization how to improve quality and effectiveness in the process of IT solution development. I also try to use Scrum framework in a non-IT environment to support changes.- IT solution development - I help my client in the process of IT solution development, I collaborate with IT developers as well as product owners. Very often I also take responsibility for the excellent flow of communication in the project team (Scrum and its transparency is crucial here)- Client Service - I support companies in the process of creating good experiences with the customers that increase satisfaction and loyalty. I collaborate with small and medium companies as well as freelancers. I'm focused on the B2B relationship.- Reporting - I support my client in report preparation. Show more Show less

Lecturer

• Oct 2015 - Feb 2018

I conduct author courses of Urban Sociology and Psychology of Creativity. I give the lectures in both Polish and Engish languages. I also manage courses on Moodle Platform (e-learning) - prepare content, upload and day by day management. My experienceUrban Sociology (lecture) - 15 hrs per every semesterUrban Sociology (e-learning) - 5 hrs per every semesterPsychology of Creaivity (seminar) - 20 hrs per every semester

Training and Development Specialist

• Apr 2017 - Dec 2017

I'm responsible for:- key projects development (I manage project "Map of Innovation in Education")- offers preparation- training and workshops conducting

Marketing Specialist

• Apr 2012 - Jul 2014

As a marketing specialist, I conducted marketing projects that supported sales campaigns. I was responsible for marketing and sales materials preparation.I also managed content of the website and prepared and managed mailing campaigns. I cooperated in a team responsible for the new brand and new product launch.And of course I was responsible for the marketing researches.

Qualitative Researcher

• Jul 2007 - Apr 2012

As a qualitative researcher, I was responsible for the research project design and management, conducting interviews, reporting and findings presentation.The areas of my research interests were B2B and B2C relations for financial, insurance and telecommunication markets.I conducted brand image, customers' needs, customer satisfaction researches and also the concepts of brands, ads and product tests.