Experience

ZOLL Itamar

• United States
• Medical Device
• 200 - 300 Employee

• Technical Support Specialist

  • Nov 2021 - Present

  Providing overall customer support to patients and medical facilities regarding international company’s unique sleep study devices Troubleshooting the initialization, operation and technical issues of sleep study devices, assisting customers with study interpretation programs Routing calls and emails to appropriate departments and personnel, unlocking sleep studies and resetting pin codes for device usage Tracking and documenting customer/patient interactions, orders, creating cases, opportunities and quotes in Salesforce Show less



Wellstar Health System

• Hospitals and Health Care
• 700 & Above Employee

• Medical Office Receptionist

  • Feb 2015 - Dec 2020

  • Owned “face of the facility” title by providing the optimal, friendly, professional customer experience using active listening skills and building rapport with visitors • Navigated busy multi-line phone system, fielding 80-100+ calls daily , assisted with registering, scheduling, verifying insurance coverage using EPIC EMR, following strict HIPAA guidelines • Secured relationships with staff, vendors, communicating and assisting other departments on demand, distributed mail and packages, maintained security of facility • Daily monitored, ordered, stocked medical supplies, keeping costs at or below budget, resolved or escalated various issues as needed Show less



JJL Process Corp.

• United States
• Legal Services
• 1 - 100 Employee

• Data Entry Assistant

  • Apr 2014 - Feb 2015

  • Compiled and reviewed collections for data entry input contract position • Communicated with clients and management to ensure accuracy • Scanned and prepared documents for delivery to processor within time limits • Efficiently and effectively input data in computer enhancing daily quotas • Compiled and reviewed collections for data entry input contract position • Communicated with clients and management to ensure accuracy • Scanned and prepared documents for delivery to processor within time limits • Efficiently and effectively input data in computer enhancing daily quotas



Reimbursement Technologies Inc.

• Conshohocken, Pennsylvania, United States

• Medical Coding Analyst

  • 1998 - 2010

  • Coded medical records using CPT, ICD-9, HCPCS codes for reimbursement • Maintained 95-100% error rate with high quality production of 350-400 charts/day • Analyzed charts using medical terminology, provided feedback on physician documentation • Consistent with HIPAA and Code of Ethics policies, assisted and educated other staff • Coded medical records using CPT, ICD-9, HCPCS codes for reimbursement • Maintained 95-100% error rate with high quality production of 350-400 charts/day • Analyzed charts using medical terminology, provided feedback on physician documentation • Consistent with HIPAA and Code of Ethics policies, assisted and educated other staff



Philadelphia Health Associates

• LPN

  • Jan 1995 - Jun 1998

  • Greeted and escorted families/patients in high volume pediatric practice • Called in prescriptions to pharmacies • Answered multi-line phone system, directing calls to appropriate staff • Scheduled and confirmed appointments • Performed clinical duties utilizing knowledge of medical terminology, hospital and lab procedures • Assisted front desk with insurance verification • Greeted and escorted families/patients in high volume pediatric practice • Called in prescriptions to pharmacies • Answered multi-line phone system, directing calls to appropriate staff • Scheduled and confirmed appointments • Performed clinical duties utilizing knowledge of medical terminology, hospital and lab procedures • Assisted front desk with insurance verification