Software Support Engineer

• May 2022 - Present

Associate Application Support Engineer

• Nov 2018 - May 2022

Workhuman® is the world’s fastest-growing integrated Social Recognition® and continuous performance management platform. Our human applications are shaping the future of work by helping organizations connect culture to shared purpose. With a consistent stream of gratitude fueling unparalleled, provocative workplace data and human insights, Workhuman® Cloud is a critical software engine for global companies seeking to motivate and empower their people to do the best work of their lives. Workhuman (formerly known as Globoforce) was founded in 1999 and is co-headquartered in Framingham, Mass., and Dublin, Ireland.

Fraud Analyst

• Aug 2018 - Oct 2018

Computing Student

• Sep 2014 - May 2018

Recently graduated with a 2.1 Honours degree in IT Management. Over the course of my time spent at the Institute of Technology Tallaght I have obtained an excellent knowledge of information systems, web services, networking, web and multimedia development,management knowledge, software development, enterprise database technologies, cloud technologies, virtualisation, social media analysis, scripting, algorithms & data structures and visualisation, along with skills such as working as part of a team and working under pressure to get tasks completed. I have also gained key technical skills throughout my degree such as:• Skilled user in the area of bash scripting.• Skilled user of the R programming language.• Strong knowledge in the area of data mining.• Can design and create database schemas.• Can create SQL queries to an advanced standard.• Skilled user of data visualization tools such as tableau.• Capable of designing and developing websites using HTML and CSS.• Skilled user of the Java programming language.• Skilled user of the XML mark-up language.• Competent user of Windows and Unix Operating Systems in system administration.• Confident user of UML.• Confident user of software testing techniques such as unit testing.• Able to design, build and troubleshoot a switched network using VLANs, VTP, and inter-VLAN routing• Can configure router/switch using the Cisco IOS command set.

Student Internship - Incident Management Analyst

• Feb 2017 - Aug 2017

My duties during my internship included:• Being part of the incident management on call rota which entailed ensuring that any incidents raised out of hours had focus from the different vendor teams and ensuring the incidents were worked on until resolution.• Representing the incident management team on the following: daily problem/interlock call, and monthly service monitoring call.• Representing the incident management team at CAB meetings, where potential changes to infrastructure and applications where discussed and either approved for implementation or declined based on the various teams recommendations.• Attending the weekly change related incident meeting, where incidents which were caused by changes where discussed.• Maintaining and updating a list to ensure that all incidents that are caused by changes are logged appropriately in the system.• Taking minutes and actions at meetings such as lessons learned meetings which would happen after significant and major incidents.• Being responsible for chairing governance meetings and minor incident management team meetings with the minutes and actions being sent to senior management.• Following incidents, deciding whether there was an outage or degradation of service record was required to be logged by the different vendors and following up with them to make sure the appropriate action was taken.• Ticket management, which involved making sure that tickets assigned to different teams where been continually worked on.

Warehouse Assistant

• Jun 2007 - Dec 2012

My main duty involved the preparation of orders for distribution on a daily basis for up to eighteen branches, and approximately 150 third party customers. Other roles include assisting with the management of goods inwards, dealing with customers on a face to face basis, ensuring that a high level of hygiene was maintained in the warehouse, liaising with the delivery and dispatch team and conducting stock takes. My main duty involved the preparation of orders for distribution on a daily basis for up to eighteen branches, and approximately 150 third party customers. Other roles include assisting with the management of goods inwards, dealing with customers on a face to face basis, ensuring that a high level of hygiene was maintained in the warehouse, liaising with the delivery and dispatch team and conducting stock takes.