Experience

Smith Phillips Building Supply

• United States
• Construction
• 1 - 100 Employee

• Account Manager

  • Oct 2022 - Present

  Responsible for maintaining and expanding existing relationships. Actively pursue and develop new business relationships on a continual basis using networking and building permits for leads. Create estimates and process sales orders. Place and monitor special order items through sales process. Assist with all sale and marketing activities and events. Responsible for maintaining and expanding existing relationships. Actively pursue and develop new business relationships on a continual basis using networking and building permits for leads. Create estimates and process sales orders. Place and monitor special order items through sales process. Assist with all sale and marketing activities and events.



Lowe's Companies, Inc.

• United States
• Retail
• 700 & Above Employee

• Pro Sales Specialist

  • Sep 2020 - Oct 2022

  Provide customer service at all times through the daily execution of Lowe’s customer service policies, procedures and programs. Offer professional advice to customers explaining the specifications and features of a product or service to customers, with the goal of closing a sale. Cross train other departments. Develop, manage and expand customer relationships to increase sales and share of wallet. As Relationship Manager provide a single point of contact to address customer needs and provide appropriate solutions. Complete external business development sales calls to introduce prospects to Lowe’s Pro Services offerings to target segments. Engage customers on the selling floor to introduce potential credit solutions. Set and manage customer expectations for sale, service, delivery and installation. Show less



Home 2 Suites By Hilton

• Charlotte, North Carolina, United States

• Guest Services Supervisor

  • Jul 2019 - Sep 2020

  Guest Services Supervisor Greet all guests and other front desk traffic in a timely, friendly and hospitable manner. Sell rooms in order to maximize the Average Daily Rate (ADR) and occupancy. Check in all incoming guests as they arrive, making sure that the pertinent information is obtained. Train new team members as needed. Handle complaints courteously, receptively and promptly. Guest Services Supervisor Greet all guests and other front desk traffic in a timely, friendly and hospitable manner. Sell rooms in order to maximize the Average Daily Rate (ADR) and occupancy. Check in all incoming guests as they arrive, making sure that the pertinent information is obtained. Train new team members as needed. Handle complaints courteously, receptively and promptly.



BMV Inc. DBA Papa Murphy's Pizza

• Charlotte, North Carolina Area

• Managing Partner

  • 2015 - Sep 2019

  Research and evaluate franchise and site selections. Oversee site build and equipment installation. Recruit and train staff. Manage grand opening activities. Act as brand ambassador for community outreach. Manage store P&L. Research and evaluate franchise and site selections. Oversee site build and equipment installation. Recruit and train staff. Manage grand opening activities. Act as brand ambassador for community outreach. Manage store P&L.



Self Employed

• Independent Marketing/Project Consultant

  • 2010 - 2015

  Develop and manage projects in the business-to-business and business-to-consumer segments. Projects include: advertising, direct mail, collateral material, web/digital based programs, research, social media, branding, sponsorships and vendor management. Complete post project analysis and client debriefs as needed. Develop and manage projects in the business-to-business and business-to-consumer segments. Projects include: advertising, direct mail, collateral material, web/digital based programs, research, social media, branding, sponsorships and vendor management. Complete post project analysis and client debriefs as needed.



Comerica Bank

• United States
• Banking
• 700 & Above Employee

• Director of Business Banking and Wealth Management Marketing

  • Aug 2003 - Nov 2009

  Managed the development of complex marketing strategies and programs in support of assigned target segments, products and initiatives. Worked collaboratively with product management or line of business to provide direction on new product ideas and develop marketing strategies as appropriate. Research, implement and manage technology initiatives for marketing division.Developed and managed innovative marketing strategies across multiple channels for current product suites in partnership with established line of businesses including: Middle Market, Treasury Management, International Trade Services, Health Care Services Captive Insurance, Personal Trust, Investments, Securities and Insurance.Managed telemarketing group with focus on Middle Market customer acquisition resulting in over $300MM in new loans annually (2004 - 2008).Managed direct mail campaigns that resulted in over $55MM in new loans and $30MM in deposits annually (2004 - 2008).Introduced internal referral program designed to increase personal share of wallet of existing commercial relationships. Program resulted in over $90MM increase in assets under management.Monitored and analyzed the competitive set as well as broader industry and social trends to gain further insights into consumer and business banking behaviors. Translated findings into product focused campaigns that resulted in over $60MM in deposit growth.Developed and managed ongoing research programs focused on customer acquisition, retention and cross sell opportunities. Managed team of 16 nationally with overall budget of $17M. Show less

• Personal Trust Segment Manager

  • Jan 2001 - Aug 2003

  Managed trust group with eight administrators, 1,300 relationships, $350M in assets and $5.5M in annual fees.Defined segment offerings, service level agreements and sales goals.

• Team Leader

  • Jan 2000 - Aug 2003

  Responsible for team sales goals for Business Development Officers, Private Lenders, Trust Administrators, Investment Officers and Personal Bankers. Managed a total of 32 team members generating $1.5M in trust fees and $25M in loans.Coordinated training and integration of new hires to team.Developed annual marketing calendar of client events and programs.

• Manager of Private Banking Product Management

  • Aug 1997 - Aug 2003



Michigan National Bank

• Treasury Management Product Manager

  • Feb 1993 - Aug 1997

• Operations Supervisor/Manager

  • Jan 1989 - Feb 1993

• Support Specialist

  • Jun 1986 - Jan 1989