James Farrell
DevOps Manager at IBM- Claim this Profile
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Bio
Ira Goodman
I am proud to say that I hired James as one of our Platinum Support Technical Managers at Syncsort. His handling of very important high paying customers was always spot on, handling all of their support cases, and providing advise exactly the way you would expect of a trusted adviser. His technical skills are unequaled and he was always on the forefront of technology changes in order to take advantage of them. He received extremely high customer satisfaction metrics from his customers. Over time, it was an honor to promote him out of that role into a management position leading a team of support engineers and then into the position of being a Technical Director. He leads a small, extremely effective team in pursuit of running all of the IT operations at Catalogic Software. He and this team were responsible, among many other projects to find a new data center site for our equipment. This required his attention to investigate many options, select the best one, and then coordinate a gigantic move with virtually no down time of the myriad of servers. This data center move was a herculean effort and was and still is an amazing success. James' attention to details and the budget also make the project (and everything he does) very cost effective. James has many talents including all of the technical details I shared above plus he is a very effective and fair manager. Once again, I am happy to know James Farrell for many years and applaud his abilities.
John Dean
When you have a technical project that must be completed accurately and within a timeframe, call on James Farrell! James was truly my technical resource team member at Syncsort! James is thorough and transparent. His technical skills in partnering and product support are exceptional. Often above the call of duty, James secures the information required to drive partnership forward. I heartily recommend James to your team!
Ira Goodman
I am proud to say that I hired James as one of our Platinum Support Technical Managers at Syncsort. His handling of very important high paying customers was always spot on, handling all of their support cases, and providing advise exactly the way you would expect of a trusted adviser. His technical skills are unequaled and he was always on the forefront of technology changes in order to take advantage of them. He received extremely high customer satisfaction metrics from his customers. Over time, it was an honor to promote him out of that role into a management position leading a team of support engineers and then into the position of being a Technical Director. He leads a small, extremely effective team in pursuit of running all of the IT operations at Catalogic Software. He and this team were responsible, among many other projects to find a new data center site for our equipment. This required his attention to investigate many options, select the best one, and then coordinate a gigantic move with virtually no down time of the myriad of servers. This data center move was a herculean effort and was and still is an amazing success. James' attention to details and the budget also make the project (and everything he does) very cost effective. James has many talents including all of the technical details I shared above plus he is a very effective and fair manager. Once again, I am happy to know James Farrell for many years and applaud his abilities.
John Dean
When you have a technical project that must be completed accurately and within a timeframe, call on James Farrell! James was truly my technical resource team member at Syncsort! James is thorough and transparent. His technical skills in partnering and product support are exceptional. Often above the call of duty, James secures the information required to drive partnership forward. I heartily recommend James to your team!
Ira Goodman
I am proud to say that I hired James as one of our Platinum Support Technical Managers at Syncsort. His handling of very important high paying customers was always spot on, handling all of their support cases, and providing advise exactly the way you would expect of a trusted adviser. His technical skills are unequaled and he was always on the forefront of technology changes in order to take advantage of them. He received extremely high customer satisfaction metrics from his customers. Over time, it was an honor to promote him out of that role into a management position leading a team of support engineers and then into the position of being a Technical Director. He leads a small, extremely effective team in pursuit of running all of the IT operations at Catalogic Software. He and this team were responsible, among many other projects to find a new data center site for our equipment. This required his attention to investigate many options, select the best one, and then coordinate a gigantic move with virtually no down time of the myriad of servers. This data center move was a herculean effort and was and still is an amazing success. James' attention to details and the budget also make the project (and everything he does) very cost effective. James has many talents including all of the technical details I shared above plus he is a very effective and fair manager. Once again, I am happy to know James Farrell for many years and applaud his abilities.
John Dean
When you have a technical project that must be completed accurately and within a timeframe, call on James Farrell! James was truly my technical resource team member at Syncsort! James is thorough and transparent. His technical skills in partnering and product support are exceptional. Often above the call of duty, James secures the information required to drive partnership forward. I heartily recommend James to your team!
Ira Goodman
I am proud to say that I hired James as one of our Platinum Support Technical Managers at Syncsort. His handling of very important high paying customers was always spot on, handling all of their support cases, and providing advise exactly the way you would expect of a trusted adviser. His technical skills are unequaled and he was always on the forefront of technology changes in order to take advantage of them. He received extremely high customer satisfaction metrics from his customers. Over time, it was an honor to promote him out of that role into a management position leading a team of support engineers and then into the position of being a Technical Director. He leads a small, extremely effective team in pursuit of running all of the IT operations at Catalogic Software. He and this team were responsible, among many other projects to find a new data center site for our equipment. This required his attention to investigate many options, select the best one, and then coordinate a gigantic move with virtually no down time of the myriad of servers. This data center move was a herculean effort and was and still is an amazing success. James' attention to details and the budget also make the project (and everything he does) very cost effective. James has many talents including all of the technical details I shared above plus he is a very effective and fair manager. Once again, I am happy to know James Farrell for many years and applaud his abilities.
John Dean
When you have a technical project that must be completed accurately and within a timeframe, call on James Farrell! James was truly my technical resource team member at Syncsort! James is thorough and transparent. His technical skills in partnering and product support are exceptional. Often above the call of duty, James secures the information required to drive partnership forward. I heartily recommend James to your team!
Credentials
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IBM Agile Explorer
IBMJul, 2021- Nov, 2024 -
Learning Vagrant
LinkedInJan, 2021- Nov, 2024 -
Perl 5 Essential Training
LinkedInMay, 2020- Nov, 2024 -
Learning Ansible
LinkedInNov, 2019- Nov, 2024 -
Learning Personal Branding
LinkedInOct, 2019- Nov, 2024 -
IBM Growth Behaviors
IBMMar, 2022- Nov, 2024
Experience
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IBM
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China
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Software Development
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700 & Above Employee
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DevOps Manager
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Jun 2021 - Present
DevOps manager heading up release engineering, QA, automation, and lab resources for IBM storage software products. DevOps manager heading up release engineering, QA, automation, and lab resources for IBM storage software products.
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Catalogic Software
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United States
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Software Development
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1 - 100 Employee
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Director of IT, Release Engineering, QA
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Jan 2014 - May 2021
Experienced technology director tasked with managing all aspects of infrastructure, data center, telecommunications, and facility management operations. Hands on IT management for networking, Linux/UNIX/FreeBSD, storage, virtualization, facilities management. I am striving to fuse IT, Release Engineering, and Quality Assurance into a DevOps style team to maximize employee skill and opportunity across departments. Direct responsibilities and duties include the following: - Management of Release Engineering, QA, IT, Documentation teams - Hiring, managing staff, mentoring, team & project management. - Automation, deployment infrastructure - Vendor management, technical procurement, renewals, budget projections - Data center management, switching, VLAN, wireless, routing, telecom, fibre channel. - Linux, FreeBSD, AIX, Solaris, Windows server administration - Storage administration: IBM Storwize, Pure, HPE Nimble, NetApp, Open-E, XIV - Cloud services: AWS, Office365, Sophos, Mimecast, Aryaka, 8x8, Zoom.us - VMware vCenter and ESX host deployment and management - Management of public facing Internet services (FTP, Web, etc.) - Applications: Gitlab CI/CD, JIRA, Confluence, Crucible, Fisheye, Zabbix, OpenDCIM, Nexus 3 - Data protection, block-level and tape with all associated hardware - Facilities management, premise security systems Show less
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Syncsort
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United States
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Software Development
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1 - 100 Employee
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Senior Manager, Data Protection Software Services
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Jul 2013 - Jan 2014
Manage highly skilled technical support team for Syncsort’s enterprise data protection solution. My team strives to lead in all internal and customer facing initiatives. Our customer base covers financial, health, education, and government sectors; all having a wide variety of needs for data protection, security, and disaster recovery.Collaborate across all data protection departments to further Syncsort product quality and customer satisfaction. Key initiatives include: Work with product management for feature delivery Improve documentation, white papers, knowledge base articles Assist specification and review of engineering objectives Participate in quality assurance exercises Assist with release engineering, customer messaging, support web site Manage key customer initiatives with Sales Interface with customers for contract renewal issuesDirectly manage key department technical resources including Solaris/Linux servers, NetApp controllers, extensive ESX virtual environment, and software licensing. Show less
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Manager, Data Protection Software Services
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Nov 2010 - Jun 2013
Manager of technical support services, responsible for managing daily department operations, department direction, training, mentoring, and in-house technical resources. Collaborate across all data protection departments to assist with product and customer success.
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Sr. Technical Account Manager
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Jun 2006 - Nov 2010
Directly manage 7 Platinum entitlement customer relationships representing approximately $787,000 in annual data protection software renewal maintenanceAssist key customers with planning, deployment, upgrade, and growth of their data protection and disaster recovery solutions. Provide customized scripts for process automation, simplified documentation for local administrative staff, product and environment troubleshooting, hands on system administration assistance, and on-site DR assistance.Manage and grow department infrastructure, access to hardware and resources. Show less
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Goen Technologies
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Manufacturing
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1 - 100 Employee
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Chief Technology Officer
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2002 - 2005
Manage all business technical resources. Member of executive team reporting to CFO. Manage 8 person team responsible for all corporate technical resources including: network, phone, accounting systems, credit card processing, web, exchange e-mail, desktop support, report and application development. • Manage telecom contracts; consolidate long distance, toll-free, local, cell services • Manage RedHat and FreeBSD web and credit card processing web servers • Infrastructure upgrades including Cisco Call Manager and IPCC express telephony, storage consolidation via Dell and HP MSA1000 storage servers, compute consolidation with HP blade and VMWare ESX server • Relocate data center, office, warehouse facility to new location • Facility build-out assistance including design of network infrastructure, security, data center (space, cooling, fire control). Consolidation and redesign of video processing equipment & workflow. Assist with planning for building electrical, fire, HVAC. Show less
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Profiles by Kantar
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Market Research
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300 - 400 Employee
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Director of Infrastructure
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2000 - 2002
Manage and maintain business infrastructure including UNIX development, networking and telephony, 24x7 web site operations, and all PC’s and servers. Facilities manager for telecom, security, networking, and electrical. Team manager for desktop and database administration. UNIX systems administration (Solaris and Linux) supporting all development activity. 24x7 support for production web sites hosting 500,000 users. Apache/PHP, Java servlet, Sybase data base administration Cisco PIX firewall secure multi-site VPN, Cisco LocalDirector and CSS11k load balancer for production web site. Show less
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Sr. System Administrator
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1999 - 2000
UNIX system administrator for HealthAxis.com web site and internal application development. Install, configure, and streamline all Solaris and Linux systems and software. 24x7 support of busy production web site. Y2K certification and support for all critical systems. Web site UNIX administration. Install, configure, and maintain Sun Solaris, secure Apache server with Java application server integration. Troubleshoot and report Java runtime issues, patch/upgrade production servers, manage backup and recovery. Monitor resource utilization, recommend/implement upgrades, and maintain 24x7 web site availability. Facilitate infrastructure development and maintenance. Support development team UNIX resource needs: install Open Source and proprietary tools, install and troubleshoot Java development environments, facilitate QA resources, and maintain source control system. Develop and maintain UNIX resources including e-mail routing, firewalling, network traffic analysis,. Coordinate Oracle data base software install and kernel tuning. Coordinate with network and PC administrators on general infrastructure issues and improvements. Show less
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Platinum Technology
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Australia
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IT Services and IT Consulting
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1 - 100 Employee
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Sr. System Adminstartor
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1995 - 1999
Manage lab mixed UNIX platforms for development staff. Organize all server resources to facilitate developer ease of use. Core NIS & NFS management services provided with Solaris 2.4. Development platforms tied together with common directory services, storage, login, NFS/Samba, and standardized utilities/services including BIIND/DNS, DHCP, CFEngine, CVS, GCC (and GNU development too chains), make, SSH, FTP services, Apache / HTTP services, Perl. tool sets (free & licensed). Development platforms included SunOS, Solaris, Solaris x86, DIGITAL UNIX/OSF1, HP-UX, NEC UNIX, SCO UNIX, Linux, FreeBSD, and SGI IRIX. Standardized development databases included Oracle, Sybase, Informix. Sendmail expert. Developed centralized Sendmail based Solaris x86 server which mediated all e-mail from Internet, tying together and address-translating disparate e-mail systems from Platinum's corporate acquisitions including Lotus Notes, Groupwise, CC:mail, Microsoft mail, UNIX system mail, and personalized POP/IMAP facilities where needed. Show less
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Systems Administrator
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1993 - 1995
Manage lab of database and report processing equipment. Database systems consisting of several HP-UX and AT&T MP-RAS servers. Maintain several reporting workstations for R&D work. Setup, maintain, repair traveling sales demo equipment. Manage lab of database and report processing equipment. Database systems consisting of several HP-UX and AT&T MP-RAS servers. Maintain several reporting workstations for R&D work. Setup, maintain, repair traveling sales demo equipment.
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Education
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1993 - 1995
East Stroudsburg University of Pennsylvania
MS CS, Masters of Computer Science -
1988 - 1991
Upsala College
BS CIS, Computer and Information Services
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