Experience

NEOGOV

• United States
• Software Development
• 400 - 500 Employee

• Lead Software Engineer

  • Sep 2012 - Present

  Jacksonville, Florida Area



Tenacity Technology

• IT Services and IT Consulting

• Co-Founder/CTO

  • Nov 2011 - Jan 2018

  Jacksonville, Florida



Global Directories

• Software Engineer

  • Jul 2012 - Sep 2012

  Jacksonville, Florida Area



NEOGOV

• United States
• Software Development
• 400 - 500 Employee

• Software Engineer

  • May 2011 - Jul 2012

  Jacksonville, fl Involved in the full development cycle of new and existing components of the recruiting platform used to collect and track applicants through the hiring process for government agencies. As a software engineer, my duties include: Design of new features assigned through scrum process Documentation of new features and existing code and database structures Analysis and improvement to performance in existing components Verified and corrected security flaws such as SQL injection… Show more Involved in the full development cycle of new and existing components of the recruiting platform used to collect and track applicants through the hiring process for government agencies. As a software engineer, my duties include: Design of new features assigned through scrum process Documentation of new features and existing code and database structures Analysis and improvement to performance in existing components Verified and corrected security flaws such as SQL injection, cross-site scripting, cross-site request forgery and others Show less



Taleo

• United States
• Software Development
• 100 - 200 Employee

• Software Engineer

  • Sep 2008 - May 2011

  • Troubleshoot and correction of defects in recruiting/onboarding/vendor management applications. Also worked on integration product and application built entirely on web services • Emphasis on security using tools to discover and correct vulnerabilities with SQL injection, cross-site request forgery, and cross-site scripting • Utilized SCRUM (agile) methodology and used popular agile tools (Rally and VersionOne)



Taleo/Vurv Technology

• Maintenance Analyst

  • Nov 2007 - Sep 2008

  Troubleshoot defects through product knowledge, SQL and code (ColdFusion) Facilitate maintenance process Maintain constant communication with development, quality assurance and client facing teams to ensure maintenance releases are delivered on time Assist in the transition to SCRUM methodology *Project - Upgrade team May 2007 - November 2007 Built and maintained processes for team Main point of contact for client in upgrade process to latest version of… Show more Troubleshoot defects through product knowledge, SQL and code (ColdFusion) Facilitate maintenance process Maintain constant communication with development, quality assurance and client facing teams to ensure maintenance releases are delivered on time Assist in the transition to SCRUM methodology *Project - Upgrade team May 2007 - November 2007 Built and maintained processes for team Main point of contact for client in upgrade process to latest version of software Troubleshoot defects (conversion and product related) Support projects for 10 - 15 client conversions in various stages on average at any given point Provide training, insight and suggestions for workarounds if needed Show less



Vurv Technology

• System Support Analyst

  • Jan 2006 - Nov 2007

  Provided 15-30 clients with world class service on a daily basis Main point of contact for defects, small projects (configuration), and training Utilized conference calls, emails, and video conferences to help the client achieve their goals Helped colleagues with product, functional and process questions *Upgrades Walk clients through the upgrade of their web-based ATS. Technical and product issue management for multiple customers Work independently with clients on… Show more Provided 15-30 clients with world class service on a daily basis Main point of contact for defects, small projects (configuration), and training Utilized conference calls, emails, and video conferences to help the client achieve their goals Helped colleagues with product, functional and process questions *Upgrades Walk clients through the upgrade of their web-based ATS. Technical and product issue management for multiple customers Work independently with clients on both configuration and technical issues Customer-specific analyses and technical troubleshooting Scheduled and unscheduled call management and project planning Effective status reporting and project management Direct responsibility for customers and responsibility for driving satisfaction Identify opportunities to better serve customers through related product and service offerings Show less



ADT

• United States
• Consumer Services
• 700 & Above Employee

• Retention Specialist

  • Jun 2005 - Jan 2006

  Responsibilities include resolving customer complaints, being a liaison between the customer and the solution to the issue, and working to retain customer satisfaction and customer base. Managed calls to a variety of resolution groups, also calls to the customer in regards to timeframe and solution of pending issues.

• Collections Representative

  • Apr 2004 - Jun 2005

  Responsibilities included inbound/outbound collections calls and customer service calls. Accomplishments include receiving monthly incentive bonuses for excellence in quality service and promotion to Retention Representative.